Nightingales Golden Care Ltd

1000 Lakeside, Western Road, Portsmouth PO6 3EZ
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9.6 66 Reviews
  • Nightingales Golden Care Ltd, Portsmouth
Nightingales Golden Care Ltd is an award-winning home care agency based in Portsmouth. The team have been providing high-quality care along the south coast of England for the past 20 years.

Nightingales Golden Care Ltd matches service users to suitably trained staff who provide continuity of care, and tailored support to promote independence and live safely at home for longer.

Relatives of the people they support have expressed that well planned and timely care and support reduces the stress and strain placed on family members, who are kept up to date with real time updates from the digital monitoring software used by Nightingales Golden Care.

Nightingales Golden Care provides a range of services from light housework and sitting services, to live-in care and overnight support. This enables service users to remain with familiar faces throughout their lifespan, regardless of any changes in their care and support needs.

The company doesn't think that services like this should be expensive. By remaining a small, family run company without worrying about shareholder profits, the company has kept staff pay competitive enough to retain skilled employees, whilst regularly reviewing their prices to ensure that it is affordable.

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Care Provided by Nightingales Golden Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingales Golden Care Ltd
  • Person in charge
  • Benjamin Chudley (Registered Manager)

Funding & Fees Guide for Nightingales Golden Care Ltd

  • Prices

  • Hourly care between £21.00-£24.00 per hour.
    Overnights from £21.00 per hour.
    Live-in care £1,265 per week.

  • Fees vary depending on the service required.

Nightingales Golden Care Ltd Reviews (66)

Total of 66, showing 61-66
9.6

Nightingales Golden Care Ltd has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Nightingales Golden Care Ltd has 66 reviews.

Overall Experience

  • 60
  • 5
  • 1
  • 0
  • 0

Date Published

66
3
6
9
57

Review from Barbara W (Client) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not manage without care and after all the stories and gossip I have heard I have been so pleased with all my carers. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charles C (Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care worker is honest, trust-worthy, respectful and treats me at 87 years of age with dignity. She is very considerate and if for any reason she is running even a few minutes behind will ring and apologise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dora B (Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent value for the money. All the ladies are kind, passionate and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angie W (Client) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales provided me with care initially a few amount of hours as it was with very short notice when let down by another provider. The competence and care of staff has been very good. The out of hours service has been very helpful to when not sure who is covering a call etc. The staff are reliable,
encouraging and look after the whole range of complex and basic needs. I'm happy to recommend the company to others needing care.

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Management

Treated with Dignity

Value for Money

Review from John A W S (Client) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by your staff that have looked after me consistently well. They are cheerful and good company on all occasions. I certainly feel better when they leave!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Husband of Client) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial introduction I was impressed by the courtesy and professionalism shown. From there has grown a very trusting relationship. The care provided for my wife is exemplary. The service given is reliable but with the flexibility you sometimes needs to cope with difficult situations. The most
important criteria is that my wife is so happy when the carer arrives. It also helps me to cope and to have someone else to talk to.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingales Golden Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Nightingales Golden Care Ltd is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) ) ÷ 54 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Golden Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (3)

Ben

Ben Chudley

Job Title: Registered Manager

Joined: 2009

Ben joined the care industry in 2002, initially specialising in care recruitment, and since then has gained the skills and experience necessary to become the Registered Manager. of Nightingales in 2009. Under his leadership, Nightingales has gained several awards including The Home Care Manager Award at the Great British Care Awards, Carer of the Year at the Hampshire Care Awards and being named in the Top 20 Most Recommended Care Agencies in the South East 4 years in a row.


Sally

Sally Ridley

Job Title: Clinical Lead

Joined: 2002

Sally has worked as a nurse for over 40 years. During that time, she specialised in the care of elderly, stroke rehabilitation, disabilities and brain injuries. With her wealth of clinical knowledge and experience, she is the ideal person to advise on company policies & procedures and develop training to pass on her wisdom.
She oversees the health & wellbeing of our service users, & provides advice & support to the staff & our service users & their families.


Sam

Sam Pettitt

Job Title: Care Service Manager

Joined: 2009

Joining in 2009, Sam brings over 30 years of experience and technical knowledge of the home care industry. She oversees the welfare of all our customers from the moment they are welcomed into Nightingales. With an in-depth knowledge of moving & handling techniques and medication, she will create a personal plan of care for each of our customers and maintain a high standard of training for all our staff to provide the best care possible.


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