Nightingales Home Help Services Ltd - Care at Home Reviews (1)
Nightingales Home Help Services Ltd - Care at Home has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Nightingales Home Help Services Ltd - Care at Home has 1 review.
Review from Angela C (Daughter of Client) published on 10 January 2024
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Overall Experience
5.0 out of 5
My parents were at first resistant to getting strangers coming into their home when they didn't feel they needed help, but
Nothing is too much trouble for either the carers or the admin staff. All are friendly, efficient and professional.
For me, just knowing there are additional eyes-on is a huge comfort. One example of the common sense shown was on a Sunday, only a week or two after the carers had started looking after my very elderly parents. The carer took one look at my father and rang me to say she didn't think he was himself and in her opinion required an ambulance. Without her call I would not have known how seriously ill my father was. I can't thank or recommend them all enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Nightingales Home Help Services Ltd - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Nightingales Home Help Services Ltd - Care at Home is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Nightingales Home Help Services Ltd - Care at Home is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.