Care At Home Group Warrington & Halton

Warrington Business Park, Long Lane, Warrington WA2 8TX
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8.2 18 Reviews
  • Care At Home Group Warrington & Halton, Warrington
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Care Provided by Care At Home Group Warrington & Halton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty Evans (Manager)

Funding & Fees Guide for Care At Home Group Warrington & Halton

  • Prices

  • £16.00 per 30 minutes - Minimum visit time

  • £19.00 per 45 minutes
    £22.00 per 60 minutes


    Travel charges apply for shopping and community outing visits
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Care At Home Group Warrington & Halton Reviews (18)

8.2

Care At Home Group Warrington & Halton has a Review Score of 8.2 (8.232) out of 10, based on 7 reviews in the last 2 years. Over all time Care At Home Group Warrington & Halton has 18 reviews.

Overall Experience

  • 11
  • 5
  • 0
  • 0
  • 2

Date Published

18
0
2
7
11

Review from W R (Son of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care at Home has provided services to my Mum for the last 9 months. Some of their carers really are excellent and cannot be faulted. However, some of the carers really are awful - not properly trained and not at all caring. Added to this, is the lack of continuity of care - we must have had at least
40 or 50 different carers in the last 9 months - the bad time-keeping and numerous other serious issues, I can only give this company the worst possible score. This company has no place in caring for vulnerable people. They are an absolute disgrace and it saddens me that they are the 'go-to' company for care for the council. They take on contracts without sufficient staff to cover the calls. Their staff turnaround is huge which says a lot. They say they take issues on board but they don't. I have a word limit here so can't list all issues but they will all be reported to the CQC. If you can avoid using Care at Home, do so.

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Review from Hazel K (Wife of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to record our satisfaction with the care provided by this care company. We were initially very apprehensive about having strangers coming into our home to care for my husband. We have however been very pleased with all the carers who have come.
We have now got one carer who comes most of the
time and this pleases us greatly. He is very kind and caring. He has been well trained and he carries out his duties with great focus and patience. As a result, my husband trusts him completely.
I find that when I need to contact the office, I find them very civil and responsive. We initially did not have the carers coming at the time that was most suitable for us but we were promised that as soon as they could, they would solve the problem. They truly did.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete a review. It is a pleasure to provide support.


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Review from Karen H (Sister of Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company are reliable, we have never been let down. However, sometimes the bedtime call is too early. The staff are all very friendly and cheerful and they monitor the client's health well. They report anything they think needs attention.
More care could be taken in putting the night time pad
on as every morning the client's nighty is wet.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete a review. It is a pleasure to provide support.


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Review from V V (Client) assisted by family/friend published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received very good care overall from Care At Home and same staff and elements of care are excellent. The carers are friendly and are observant to my needs, communicating any concerns to my wife, so that they can be acted upon. More experienced staff offer good advice and are sympathetic in difficult
times. Staff are chatty and interested in my life, whilst being efficient in their work. Some staff contact us if they are running late, which can happen. Management adapt to accommodate events in our life without fuss.

Reply from Elicia Lindley, Central Hub Manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete a review. It is a pleasure to provide support.


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Review from B S (Granddaughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency has been providing care for my grandmother for months. I have raised my concerns to the deputy manager to only be told that I'm being listened to and lessons will be learnt and she will pass my concerns to the team manager. Many of the carers that attend don't speak English. She regularly
doesn't get given food that is left for her. Today the carer told her he didn't know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are supposed to assist with the laundry, but they regularly tell her they don't know how to work a washing machine. They have turned the fridge freezer off. They have left a ring on the stove causing a fire risk (grandmother is in a wheelchair). They are regularly late, they are regularly early. Carers don't leave her water in the hot weather. They have just given her coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete this review. We take concerns like this very seriously. I can assure you that all the concerns featured in this review have been addressed within the branch and the branch will continue to monitor and review the care package.


If you would to discuss this any further please contact the operations manager on smith.jennifer@cahg.co.uk


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Review from Suzanne W (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By far, one of the best care companies out there. The manager and staff are fully trained, experienced, polite, knowledgeable and compassionate. Timekeeping has never been an issue. I would highly recommend this company.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete a review. It is a pleasure to provide support.


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Review from George R (Husband of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been necessary for my wife to have care at home for some considerable time now and, as a spouse, the first thing to adjust to is, what initially are, 'strangers' coming into your home on a regular basis. Those strangers, as far as we are concerned, become the regular, friendly, caring support
that we could not manage without.
We have a high regard for the carers from Care At Home Group and the service provided in general.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to complete a review. It is a pleasure to support your wife.


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Review from Alan Y (Client) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the service you provide. The regular carers are all punctual, polite, thorough and professional. It's not quite so easy with the agency staff, they don't always know where things are as they probably haven't been before so it's not as straightforward, but all the ones we have
had have been satisfactory.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to write a review, it is a pleasure to support you. I will pass over your feedback to our Warrington and Halton branch.


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Review from J B (Husband of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with both the level of service and the standard of care from Care At Home Group Warrington & Halton. Carers are polite, friendly, caring, capable and (generally) punctual. There has been a wide mix of ages and levels of experience, but we've found all the carers a real pleasure to have
in our home and providing care every day.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to leave a review, it is a pleasure to support your wife.


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Review from B L (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think care staff need more efficient training.
The time slots/rotas need a good overhaul from someone who knows what they are doing.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to leave a review, I have passed your feedback over to our Warrington branch who are going to give you a call to discuss the points you have raised above.


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Review from Gwendoline L (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only used Care At Home for two weeks but we were completely satisfied with them very professional carers, very friendly and efficient.

Reply from Elicia Lindley, Central hub manager at Care At Home Group Warrington & Halton

Thank you for taking the time to leave a review, it's a pleasure to support you.


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Review from J H (Wife of Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have visited our home have always been professional, knowledgeable, competent, caring and willing to go the extra mile. They always make us feel that they care about my husband's well-being. That's important.

Reply from Sharon Lindley, Group Operations Manager at Care At Home Group Warrington & Halton

Many thanks for your wonderful review Josephine. The Knowsley team speak very highly of your husband, and love supporting his care visits.


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Review from Clare M (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care At Home have provided excellent care provision for my mother. Regular carers, helpful office staff and reliable service. Even during these difficult times, their delivery has been unbroken, and they have also offered additional assistance to my father. I cannot recommend them highly enough.

Reply from Sharon Lindley, Group Operations Manager at Care At Home Group Warrington & Halton

Care at Home Group have faced many challenges during the pandemic, however have insisted this will not affect the way we deliver care and support our customers. The Warrington team are elated to receive your positive feedback.


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Review from Francis K (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are good. Come every day to see me and help with my tablets.

Reply from Sharon Lindley, Group Operations Manager at Care At Home Group Warrington & Halton

Thank you for your kind feedback. It's always great to receive positive results, I will ensure our carers are congratulated on providing, as always, good quality care.


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Review from T L (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I receive.
The carers are very friendly and professional.
I am also happy that I get the same carers on a daily basis; which is very reassuring to me.

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Review from Alan H (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always on time, very efficient and friendly.

Reply from Karl Jacobie, Director at Care At Home Group Warrington & Halton

Many thanks for your review.
It's great to hear such positive feedback about our care team and service. Karl.


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Review from Donna H (Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Look forward to my carer coming in the morning.

Reply from Jane Stanton at Care At Home Group Warrington & Halton

Thank you for your positive and kind review. Your care team derive a great deal of satisfaction and fulfilment from supporting you to live well in your own home.


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Review from Ann G (Daughter of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my Mum has been extremely good. They always check what she wants and then take care of her needs. Any queries I have are dealt with as quickly as possible. The majority of staff always find time to have a chat with Mum and contact me if there are any concerns.

Reply from Jane Stanton at Care At Home Group Warrington & Halton

Thank you so much for your kind review. We strive to offer the best care to our clients and maintain relationships with family members so they can be assured that their loved one is being supported to the best of our ability.


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Current Review Score: 8.2 (8.232)

Overview of Review Score

The Review Score of 8.2 (8.232) out of 10 for Care At Home Group Warrington & Halton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.732 for Care At Home Group Warrington & Halton is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 41 Ratings = 3.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care At Home Group Warrington & Halton is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Care At Home Group Warrington & Halton

What Type of Services does Care At Home Group Warrington & Halton offer?

Care At Home Group Warrington & Halton offers Home Care.

How many Carers does Care At Home Group Warrington & Halton employ?

Care At Home Group Warrington & Halton employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care At Home Group Warrington & Halton to verify any information. View our terms and conditions. Care At Home Group Warrington & Halton has a Basic Service – more info.