Crossroads Caring For Life

Suite 20, Intech House, Wilbury Way, Hitchin SG4 0TW
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9.8 33 Reviews
  • Crossroads Caring For Life, Hitchin
*Regular Short Respite Carers Breaks*

Are you supporting someone with care needs — a family member, neighbour, or friend? The team of trained professionals provides unpaid carers with time for the things they want to do. A team member will support the person with care needs either in or out of the home. Short respite carers breaks are a minimum of 2 hours per visit. A free consultation is offered to design the support around your individual needs.

*Homecare Service*

The length of time for these services will vary and will be discussed during a free consultation. From this, the team will create an individual support plan that may include the following:

- Meal preparation and assistance with feeding if required
- Bathing, dressing, and undressing
- Continence management
- Assistance with medication
- Assistance with mobility and transfers
- Shopping
- Light domestic duties, including laundry
- Support for activities outside the home, such as hobbies and socialising
- Support for attending appointments, such as hospital, dentist, or hairdresser visits
- Overnight care

*Crossroads Community Hub at Roebuck, Stevenage*

The Hub provides services 4 days a week, Tuesday to Friday.

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Care Provided by Crossroads Caring For Life

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Caring for Life
  • Person in charge
  • Josephine Paice (Registered Care Manager)

Funding & Fees Guide for Crossroads Caring For Life

  • Prices

  • Home care starts from £22.30 for 30 mins
    Carers' regular break starts at £25.92 per hour, with a minimum booking of 2 hours.
    Daycentre £45.00 per day (10am-4pm) Half Day ( 10am - 2pm) £25.00

  • We offer a 2-hour minimum call for regular carers' short breaks. The frequency and length of these calls will vary depending on individual needs.


    For specialised care services, extended overnights, accompaniment on holidays, or discounts for large care packages, please get in touch to discuss your budget requirements.

Crossroads Caring For Life Reviews (33)

Total of 33, showing 1-20
9.8

Crossroads Caring For Life has a Review Score of 9.8 (9.835) out of 10, based on 33 reviews in the last 2 years. Over all time Crossroads Caring For Life has 33 reviews.

Overall Experience

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Date Published

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Review from Margaret T (Client) assisted by family/friend published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy going for a hot chocolate and doing jigsaws.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you so much for your kind words! We're so glad to hear she feels cared for and has connected with the team and doing the things she enjoys . It means a lot to us!


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Review from Robert M (Son of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received is first rate. Whether it is the respite care or whether it is the day centre, mum receives care that is excellent. The people who come to us are more than just professional they become friends with mum.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you for your kind words! It is wonderful to know your mum is receiving excellent care and forming such meaningful connections with the team at the Day Centre and Home visits. It's our pleasure to support her in her journey. Your feedback means a lot to us!


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Review from Sally M (Daughter-in-law of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasure it has been to receive support for my mother-in-law and us from Crossroads. The last 2 years would have been hard without the fantastic support workers and the management team. Thoroughly professional, reliable, caring and punctual (as you would expect) the staff go the extra mile whether
it's helping with personal care, giving respite visits or providing activities and fun at the day centre. Nothing is too much trouble for the support workers and management team. I would thoroughly recommend them to any new carers looking desperately for support.

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Review from J R (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time, polite, and efficient. We are kept informed if there are any changes, and we feel everything is run in an excellent way. Well done Crossroads. Couldn't manage without you.

Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you find our carers to be punctual, polite and efficient. Keeping our clients informed and ensuring that everything runs smoothly are top priorities for us at Crossroads. It's incredibly rewarding to know that our services are making a significant difference for you. Your appreciation motivates us to continue delivering the highest standard of care. Thank you again for your support and for choosing Crossroads. We are here for you whenever you need us.


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Review from Michael B (Client) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer friendly, good company and compliant.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

"Thank you! We're glad to be of service and appreciate your positive feedback


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Review from Sheila A (Wife of Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads has been a life saver for me and my children. My husband has been attending for around six weeks. He is very happy attending and enjoys being with everyone. For me, his toileting is such a big issue at home, fortunately not at Crossroads. He is well looked after and his time spent there is
so creative with all the activities. At home, he spends most of his time watching daytime TV or sleeping. I cannot express my appreciation enough of this wonderful service, which allows me respite. Thank you.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

I'm glad to hear that Crossroads has been a positive and supportive resource for you and your family. It's wonderful that your husband is enjoying his time there and that our friendly centre provides you with much-needed respite. Thank you for sharing your experience!


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Review from E S (Wife of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very important part of our care, giving respite time for care.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your feedback. It's great to hear the emphasis on respite time! It's so important for your wellbeing, enabling you to recharge.


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Review from Debbie G (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and support I have received from Crossroads. I recently encountered a problem with funding for my dad’s care. The staff went over and beyond to help me, recognising how stressful the situation was for me and being very supportive.
Everyone I spoke with was kind, understanding
and knowledgeable. The care was sorted out and provided a seamless transition for Dad, which was the important thing.
The carers who visit Dad have become an integral part of his support and we couldn’t manage without them. I always receive clear details of visits or changes well in advance.
Extremely happy with this care provider. Well done.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your lovely feedback. It's our priority to provide excellent care and support and we're delighted to know that our team was able to assist you during a challenging time. We appreciate your feedback and are grateful to have the opportunity to be a part of your dad's care. If there's anything else we can do for you, please don't hesitate to let us know. Thank you again for your kind words and trust in our services.


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Review from B S (Husband of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience with a carer was all new to my wife and I, so we were surprised at what we received - in the nicest possible way. Having said that, the standard has only got better as the various carers have got to know us and we them. Our present two carers - on separate days - are excellent company
for my wife, leaving me free to do other things. All in all a very satisfactory arrangement. Thank you.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your feedback. It's wonderful to hear that your first experience with a carer was a positive surprise and that the standard has improved over time. Building a good relationship with the carers seems to have made a significant difference. It's great that your current carers are providing excellent company for your wife, allowing you to have some time out.


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Review from S P (Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so fortunate to have the care and security of being looked after by Crossroads carers. They have been so encouraging, patient and attentive when accompanying me to the sports centre for my weekly, special remedial exercise sessions. Also, I am so pleased that it gives my wife the opportunity to
have a break from being my full-time carer. She enjoys going to her choir and meeting up with friends.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you so much for your kind words! We're truly delighted to hear that you feel fortunate to have Crossroads carers accompanying you to your exercise sessions. It's our pleasure to provide you with the care and support you deserve. We're also glad to know that this gives your wife the chance to enjoy some well-deserved personal time. It's essential for her to have those moments for herself too. We're here to help and support both of you


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Review from Andrew B (Son of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy with Crossroads service.
Service funded so not able to answer value for money.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you for your positive feedback! We're thrilled to hear that you are totally happy with Crossroads' service.


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Review from A C (Wife of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Crossroads provides me with five hours of 'time out' from being the sole carer of my husband each week. The time is little but it is time that I have become so grateful for. Some space to relax and simply think about myself.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you for taking the time to feedback and give a review of the support you receive from Crossroads Charity. Even though it is only a few hours in the 24/7 caring role you have, it is heartwarming to hear it gives you some space to relax and be you.


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Review from Manel T (Wife of Client) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have an excellent service from Crossroads Care. The carer has gone out of his way to help us to carry on our day-to-day life. He is a person I can have a conversation with when I am down due to stress.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you so much for your kind words! We are delighted to hear that your support worker has been providing excellent support and making a positive impact in your life. Feedback like yours reinforces the importance of the work we do. We truly value your trust in us and appreciate the opportunity to support you and your husband. Thank you for choosing Crossroads Care!


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Review from S H (Client) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care is good when our permanent carer attends. I go out and feel safe. But when she is not available I'm sent carers who are unable to meet my disability needs.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for taking the time to share your feedback with us. We appreciate your kind words about your permanent carer and are glad to hear that you feel safe and well-cared for when they are with you. We acknowledge your concerns about substitute carers not meeting disability needs and are actively working to improve caregiver matching and training to ensure consistent high-quality care. We value your input and will continue to strive for excellence in the care we provide. Thank you for entrusting us with your care, and we look forward to better serving you in the future.


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Review from R H (Daughter of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer always arrives on time, with a smile and a cheery greeting for Mum. We trust her completely and are able to go out for a couple of hours with complete peace of mind that Mum is being well cared for.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thanks for your feedback on your positive experience of Crossroads Caring For Life support. It is so important your feel peace of mind that your mum is well looked after so you have a break and recharge.


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Review from E J (Wife of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over eight years we have had consistently excellent care from Crossroads. All our carers have been polite, good at their job, understanding and kind. I have no concerns re safety and honesty. Thank you for a well-run service.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your feedback, we are happy to hear that you have consistent care and support from Crossroads Caring For Life over the 8 years. We appreciate your positive comments.


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Review from Doreen H (Wife of Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer sits with my husband for two hours a week, so I can go to the swimming pool and walk for my bad back.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for taking time to send feedback of Crossroads Services. Carers breaks are vital to you being able to look after your own well-being when looking after a loved one. Heartening to hear you get to do something that is just for you.


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Review from Christine S (Wife of Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service, which provides real peace of mind. It means that I can go food shopping in peace, knowing that the carer has taken my husband to a garden centre for coffee and cake! My husband has Alzheimer's and knowing that the carer comes every Monday morning is very reassuring.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

It boosts us here at Crossroads Caring for Life to hear your feedback, that the carers break we provide helps both you and your husband. Thank you.


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Review from Bruce S (Husband of Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carer arrives on time and takes my wife to various venues for two hours per week, leaving me to pursue activities like gardening or house repairs for two hours. Well done, much appreciated.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your positive feedback, we appreciate you have taken the time to review Crossroads Services. We are happy the break gives you some time for you and at the same time improves the quality of life for your wife.


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Review from Joyce M (Wife of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and gratitude for one lady at Crossroads, as it gives me a three-hour break from 24/7 care once a week!

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Thank you for giving feedback. We are encouraged to hear of the praise and gratitude you have for your regular support worker. Our frontline staff are the valued core of our services.


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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Crossroads Caring For Life is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Crossroads Caring For Life is calculated as follows: ( (166 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 194 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Caring For Life is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Crossroads Caring For Life

What Type of Services does Crossroads Caring For Life offer?

Crossroads Caring For Life offers Home Care.

How many Carers does Crossroads Caring For Life employ?

Crossroads Caring For Life employs 158 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Caring For Life to verify any information. View our terms and conditions. Crossroads Caring For Life has an Enhanced Service – more info.