Crossroads Caring For Life

Suite 20, Intech House, Wilbury Way, Hitchin SG4 0TW
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9.8 33 Reviews
  • Crossroads Caring For Life, Hitchin
*Regular Short Respite Carers Breaks*

Are you supporting someone with care needs — a family member, neighbour, or friend? The team of trained professionals provides unpaid carers with time for the things they want to do. A team member will support the person with care needs either in or out of the home. Short respite carers breaks are a minimum of 2 hours per visit. A free consultation is offered to design the support around your individual needs.

*Homecare Service*

The length of time for these services will vary and will be discussed during a free consultation. From this, the team will create an individual support plan that may include the following:

- Meal preparation and assistance with feeding if required
- Bathing, dressing, and undressing
- Continence management
- Assistance with medication
- Assistance with mobility and transfers
- Shopping
- Light domestic duties, including laundry
- Support for activities outside the home, such as hobbies and socialising
- Support for attending appointments, such as hospital, dentist, or hairdresser visits
- Overnight care

*Crossroads Community Hub at Roebuck, Stevenage*

The Hub provides services 4 days a week, Tuesday to Friday.

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Care Provided by Crossroads Caring For Life

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Caring for Life
  • Person in charge
  • Josephine Paice (Registered Care Manager)

Funding & Fees Guide for Crossroads Caring For Life

  • Prices

  • Home care starts from £22.30 for 30 mins
    Carers' regular break starts at £25.92 per hour, with a minimum booking of 2 hours.
    Daycentre £45.00 per day (10am-4pm) Half Day ( 10am - 2pm) £25.00

  • We offer a 2-hour minimum call for regular carers' short breaks. The frequency and length of these calls will vary depending on individual needs.


    For specialised care services, extended overnights, accompaniment on holidays, or discounts for large care packages, please get in touch to discuss your budget requirements.

Crossroads Caring For Life Reviews (33)

Total of 33, showing 21-33
9.8

Crossroads Caring For Life has a Review Score of 9.8 (9.835) out of 10, based on 33 reviews in the last 2 years. Over all time Crossroads Caring For Life has 33 reviews.

Overall Experience

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Review from Susan R (Wife of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads has supplied me with a wonderful support worker who has been consistent for a number of years, caring for my very disabled husband, and who has made a huge difference.

Reply from Vanessa Perkins, Client Partnership and Engagement manager at Crossroads Caring For Life

Feedback from our clients is very important to us at Crossroads Caring for Life. It is encouraging to hear the service has been of great support and consistent over the years for you and your husband.


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Review from Michael W (Husband of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, look forward to Wednesday.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your positive feedback on the services Crossroads Caring For Life provides. We are heartened to hear you look forward to your visits from your regular support worker and you feel our services are great.


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Review from L N (Daughter of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the help Crossroads has provided, enabling myself as a carer to have a regular break away from the house once a week. The sitter is a friendly, kind, caring lady who engages with my elderly father and shows a genuine interest in conversing with him. She is punctual and
I feel confident, despite my initial reservations, to go out and leave my father in her care for two hours. Crossroads keep me well-informed with regards to occasional changes to visits, e.g. a different person coming, and I am very grateful for their support.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for taking the time to give your positive feedback on the support from Crossroads Caring For life. It is always heartening to hear how well your regular support worker has built up a connection with your father. The personal qualities the support worker demonstrates give you the confidence to go out and have some time away from your caring role, knowing your father is enjoying the time he spends with the support worker. It is vital you are well informed of any changes and kept up to date, build on trust you already have for Crossroads CFL.


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Review from Gwen R (Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads is a very good company, it helps people to have free time when you are a carer and helps the client have some time away from the carer.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your comments on the Crossroads Caring For Life Services. We are happy to hear you are happy with the way the charity works and supports people. We always believe once a relationship is built up between the support worker and cared for person, it adds another dynamic to the unpaid carer and cared for person's relationship, in a positive way.


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Review from Richard D (Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is of good help and the person who comes to us is great in every way. She is polite and very aware of her duties, which are carried out to the letter. I think that my only concern is that the company should ask carers to pass comments on the way your staff appraisals are done, because they
are good staff.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for your positive feedback. We are happy to hear how much you value your support worker and she is diligent and kind. I appreciate your suggestion about getting feedback from the unpaid carer about the Crossroads Caring For Life staff. We always feedback to them any comments, compliments they may receive at a client review or from a telephone conversation to the coordinators. It is important they know how much they have a positive impact on the lives of the people they support. We will ensure your comments are passed on to your regular worker.


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Review from Marilyn H (Wife of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads have been caring for my husband for five years. I have always found the service excellent. It allows me a few hours every week to 'be myself'; having a coffee with a friend, shopping, being with family, knowing that my husband is being looked after with kindness, consideration and professionalism.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for sharing your positive feedback on Crossroads Caring For Life Support. We are happy to hear that you feel confident in the support and have time for yourself without worry of your husband's wellbeing. We know how vital breaks are for the family that support someone living with long-term conditions.


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Review from Graham K (Husband of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads provide me with three hours respite on Mondays (11:30 to 2:30) and Wednesday (12:00 to 3:00). Both carers have formed a close bond with my wife and are wonderfully caring and empathetic. My occasional dealings with the management have been more than satisfactory.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for the feedback you have given. We are happy to hear the support from Crossroads Caring For Life is is beneficial to you and your wife. It is lovey to read your regular support workers have built up a rapport with your wife which is so important for her and yourself. Thank you for your comments about the interactions with our management team was a positive experience


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Review from Brian P (Husband of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife has only just started receiving carers, I am very impressed with the assistance we get. The staff are very friendly and compassionate towards her.

Reply from Vanessa Perkins, Client Partnership and Engagement Manager at Crossroads Caring For Life

Thank you for taking the time to give Crossroads Caring For Life feedback. We appreciate your kind words and are happy to hear although a new service the support you are receiving from our workers is having a positive impact for you both.


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Review from Clare W (Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am provided with support to go shopping, companionship, and someone to talk to. Crossroads helps me to make my own choices, e.g. whether I or not I decide to attend my day centre. My carers are friends to me. An ex-carer takes me to visit my 97-year-old mother by car, who lives in Stevenage.

Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life

Thank you so much for taking the time to share your wonderful experience with Crossroads Caring for Life. We greatly appreciate your heartfelt feedback and the opportunity to support you in your daily life.
Your kind words about our carers being your friends and the ability to make your own choices mean the world to us. We cherish the relationships we build with our clients and strive to enable their independence and preferences.
Thank you once again for choosing Crossroads Caring for Life. We're grateful for the trust you've placed in us.


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Review from L P (Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, care is very good. The carers are aware of my needs, but one of my carers can sometimes be quite grumpy. They look after me both at home and will take me shopping or to appointments if needed.

Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life

Thank you for taking the time to share your feedback and your positive experience with our care services. We truly appreciate your valuable insights and your kind words regarding the overall care provided. We are pleased to hear that our team of carers has been attentive to your needs and has been able to assist you both at home and during your outings to shopping or appointments. Your comfort and well-being are our top priorities, and we are glad to be of service to you. We acknowledge your feedback regarding one of our carers occasionally displaying grumpiness. Our team is committed to ensuring a high standard of care and a positive experience for every client. We will address this concern and work diligently to ensure that all interactions are professional and respectful at all times. Thank you once again for choosing Crossroads Caring For Life. We appreciate your trust and the opportunity to care for you.


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Review from Angela K (Wife of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially I was rather sceptical about having a complete stranger come into my home to sit with my husband who was virtually immobile. However, after the first couple of visits I began to feel really quite comfortable with the situation. My husband had Alzheimer’s so was not able to remember who had
come or why or when they came, but he was quite happy to have someone new to talk to, who took an interest in his well being and in what he had to say. So it was a very good working relationship.

Reply from Aimee Martindale, HR Manager at Crossroads Caring For Life

Thank you so much for sharing your positive experience with Crossroads Caring For Life. We are delighted to read about your satisfaction with our service. At Crossroads Caring For Life, we are dedicated to delivering exceptional care and support to both our clients and their carers. It is heart-warming to know that our efforts have positively impacted your life and that of the person under your care. Thank you once again for choosing Crossroads Caring For Life.


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Review from Norman P (Husband of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads Caring For Life look after my wife eighteen hours every week. The care is second to none. They always keep me informed if a change is needed. They also have been able to help us if I have needed additional help.
Without their help, I could not have continued looking after my wife. The ladies
who look after her ensure they do all they can to have the best quality of life she can. They always leave her smiling and that is a god send.

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Review from Tracy H (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have used Crossroads for our mother. We have had the service for many years and we are very satisfied with the care given. They are always punctual and very kind to mother. They meet her needs, above and beyond sometimes. They are very respectful of Mum's home. If I have any queries
they act on them swiftly. I'm always notified of any changes to service i.e different person coming. They are like part of the family, very considerate to our needs too and very supportive.

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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Crossroads Caring For Life is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Crossroads Caring For Life is calculated as follows: ( (166 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 194 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads Caring For Life is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads Caring For Life to verify any information. View our terms and conditions. Crossroads Caring For Life has an Enhanced Service – more info.