Berkeley Home Care - Northwood

18F High Street, Northwood HA6 1BN
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8.0 12 Reviews
  • Berkeley Home Care - Northwood, Northwood
Berkeley Home Health's Northwood branch, one of their seven branches, delivers exceptional live-in and visiting care services in Northwood, North London and the nearby areas. Known for operating with a person-centered approach, this branch, like all others under Berkeley Home Health, is dedicated to providing trustworthy service, ensuring the best carers are matched with clients.

At the heart of Berkeley's ethos is the commitment to ensuring peace of mind, dignity and respect. Each branch operates under independent regulation by the Care Quality Commission (CQC), emphasizing their dedication to quality care.

The Northwood branch, in particular, has earned recognition for its high standards, receiving a 'Good' rating from the CQC. This commendation, published on 16 November 2019, reflects the branch's performance in five key areas: safety, effectiveness, care quality, responsiveness, and leadership, achieving 'Good' in each category.

Located on Green Road, just off the A303 in the London Borough of Hillingdon, the Northwood branch is conveniently situated near the Northwood underground station on the Metropolitan line. Its prime location enables it to effectively serve North West London and surrounding areas with its CQC-rated 'Good' live-in and visiting care services.

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Care Provided by Berkeley Home Care - Northwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amy Nevard (Registered Manager)

Funding & Fees Guide for Berkeley Home Care - Northwood

  • Prices

  • Hourly care from £37.70 an hour

Berkeley Home Care - Northwood Reviews (12)

8.0

Berkeley Home Care - Northwood has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Berkeley Home Care - Northwood has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
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Date Published

12
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1
1
11

Review from J C (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Berkeley Home Care for the past three years and have been very satisfied with the care I have received. I am especially satisfied with the two present carers who have been with me most of the time.

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Review from A H (Niece of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a niece who lives no near my aunt, we needed a reliable, responsive and caring care system to support her to live at home. We have had this in abundance at Northwood Care team for the last 2 years. I cannot speak highly enough of some particular members of staff who have checked in relentlessly with
us and have been so thoughtful and caring. They are a very professional and polite team. The communication is excellent and really makes a massive distance to long-distance support. I am sure they have done more than their job for us. And all the carers have honestly been great. The timing of their planned visits was rarely changed. My aunt was even well-loved by them and Northwood knew how to support her well with consistency and care despite her foibles. We have felt supported and knowing she has been loved by particular carers means the world. The financial system was also very supportive whilst we were trying to manage her finances with the delays we had. Thank you. Highly recommended.

Reply from Amy Nevard, Care Manager at Berkeley Home Care - Northwood

Thank you so much for your kind words. It has been an absolute pleasure to support your aunt throughout her journey with us at Berkeley Home Care Northwood. Your aunt has filled many of our days with laughter and she has put a smile on our faces as much as we hope we have done so for her. I am so glad you have felt supported throughout your journey with us as a care provider.


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Review from Sue B (Daughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had live-in care for my mother for over a year since she had a seizure. Having one to one attention to assist with all her needs, has helped her gain confidence, motivated her to improve her mobility, has allowed mum to use her energy for the things she really enjoys doing like a bit of gardening
and going for gentle walks. In addition, the live-in carer has been discreet, empathetic and above all a good companion to my mum. The staff at Berkeley Northwood have always been on the end of the phone should the need arrive, and set up a good care plan from the outset. Having the opportunity to keep mum in her own home has meant a lot to us as a family and we have felt reassured that she is in good hands.

Reply from Mina Gandhi, Business Manager at Berkeley Home Care - Northwood

Dear Sue, thank you for your lovely words regarding our live-in carer. We know our carer has a great rapport with Mum and loves being a companion for her.


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Review from Jennifer R (Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live alone and have been using your services on many occasions since 2010. Until the last three or four years ago I only contacted you for daily assistance after several operations. I now have one hour a day for six days in the morning and two hours once a week for shopping. I am very satisfied
with the care and assistance offered by you and your carers but recent times for the carers coming in the mornings varies from 8 - 9.30 from week to week. I find this rather confusing.





























i appreciate


Reply from Mina Gandhi, Business Manager at Berkeley Home Care - Northwood

Dear Jennifer, thank you for your kind review. Our carers find it a pleasure to visit you. My apologies for the varied times, please call the office if you would like to discuss.


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Review from Helena L (Daughter of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Berkeley Home Care staff were extremely kind and supportive when I suddenly found myself needing help with care for my elderly mother.
Every carer who came to my mother was kind, friendly and very willing to do any job required.
The office staff were very supportive of me and understood my difficult
situation perfectly.
I would certainly use their services again should I so need.

Reply from Mina Gandhi, Business manager at Berkeley Home Care - Northwood

Thank you, Helena, for your lovely review; it was always a pleasure to help you and your mum in your difficult time. The carers found mum to be a delight to care for, and it was always a pleasure to see you in the office.


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Review from Sandra S (Mother of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Berkeley Homes provide excellent care for my disabled daughter while she is in her own flat during the week for half an hour in the morning and an hour in the evening. The staff are very helpful, and she regards them as her friends.

Reply from Mina Gandhi, Business manager at Berkeley Home Care - Northwood

Dear Sandra, our carers love to visit your daughter as they have all become good friends and are enabling her to live independently.


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Review from Mark W (Cousin of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Northwood nursing have been extremely polite, helpful and patient when having to provide care for an elderly lady who can, at times, be rude, obstructive and extremely independent. The team have always worked with us to ensure that she is happy and build a rapport with her.
The office team have been
extremely supportive with any issues or queries we have had.

Reply from Mina Gandhi, Business Manager at Berkeley Home Care - Northwood

Dear Mark, thank you for your kind review, its good to know that our carers are extremely polite, patient and helpful. The office team are always available to support.


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Review from Nigel M (Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live alone and do a weekly shop. Some years ago, I felt very unwell when shopping so requested the services of Northwood Nursing. I had previously used this firm to assist me in looking after my wife at home before she went into a home. I cannot recall any instance when the carer did not come at the
agreed time. I have had the same carer all the time except for holidays, etc. They have all been very professional, friendly and efficient.

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Review from Andrew P (Son of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first used Berkeley Northwood for in-home help in 2015 whilst recovering from a broken hip. As she is now in her late eighties and still living in her own house, I asked them this summer to provide a carer once a day for an hour for routine housework, food etc on an ongoing basis. I have found
them to be flexible, efficient and professional. They are providing me with peace of mind as I work abroad and cannot be there as often as I would like.

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Review from Sallie B (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies who attend my mother are very helpful, pleasant and caring, and ensure everything runs smoothly in her home and that all her needs are met. They are more like friends to her. They think outside the box and go beyond the call of duty when needed. This makes us as a family feel secure in
the knowledge that my mother is in capable hands. If they notice anything that concerns them we are notified straightaway.

Reply from Mina Gandhi, Business manager at Berkeley Home Care - Northwood

Thank you so much for your kind review, it is good to hear that our carers go above and beyond and make your family feel secure in the knowledge that Mum is in capable hands.


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Review from Helen R (Daughter of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Berkeley Home Care - Northwood for over six years to care for my Father, who suffers from dementia. We have found the company to be organised and helpful as well as supporting us on each stage of our dementia journey since our Mother passed away. Each care provider is supported by the team
to ensure a full understanding of the care plan and the needs of our Father and will always offer the highest standard of care. They take the time to chat and engage with my Father which has really helped his mental and physical health. They also have the utmost patience with his dementia. I would recommend Berkeley Home Care - Northwood to anyone who needs an occasional few hours of care or a more permanent arrangement, like us.

Reply from Mina Gandhi, Business Manager at Berkeley Home Care - Northwood

Thank you for your very kind review, we really appreciate it. We know that it is absolute pleasure for his carers to visit him and he has a fantastic rapport with him, you have always been supportive in every aspect. Thank you.


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Review from Pippa B (Daughter of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Northwood Homecare were professional, understanding and flexible from the start. We had 3 live-in carers over a 6-month time frame, all very different but all excellent in their own way. The administrative and “hands-on staff” were all delightful, and helped the whole family through a very difficult
time, with empathy and understanding.

Reply from Mina Gandhi, Business Manager at Berkeley Home Care - Northwood

Thank you for your very kind words. We are so pleased that you found our carers delightful, empathetic and understanding, we take pride in them. We are honoured to have helped your mother, you and your family through this very difficult time. Thank you.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Berkeley Home Care - Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Berkeley Home Care - Northwood is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Berkeley Home Care - Northwood is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Amy

Amy Nevard

Job Title: Business Manager

Joined: 2022

Amy has worked in the health and social care industry since 2016. Amy originally started as a support worker and has continued to follow her career development to become the Registered Manager for Berkeley Home Health Northwood in August 2022. Amy’s background has led her to work within most capacities of a care company including recruitment, training, assessing care needs, compliance, and staff retention.


Amy has fallen in love with the domiciliary care sector and aims to keep each client in their own home for as long as possible.


Amy has a huge drive to ensure all carers are upskilled and have their own individual career progressions in place and give the care staff the best possible working environment to allow them to provide the highest standard to care to our clients.


Frequently Asked Questions about Berkeley Home Care - Northwood

What Type of Services does Berkeley Home Care - Northwood offer?

Berkeley Home Care - Northwood offers Home Care.

How many Carers does Berkeley Home Care - Northwood employ?

Berkeley Home Care - Northwood employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Care - Northwood to verify any information. View our terms and conditions. Berkeley Home Care - Northwood has an Enhanced Service – more info.