Nautilus Welfare Fund

Trinity House Hub / Nautilus Care, 21 Webster Avenue, Mariners’ Park, Wallasey CH44 0HN
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8 Reviews
  • Nautilus Welfare Fund, Wallasey
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Care Provided by Nautilus Welfare Fund

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Nautilus Welfare Fund
  • Person in charge
  • Jane Davies (Registered Manager)
  • Admission Criteria
    • Merchant Navy
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Nautilus Welfare Fund Reviews (8)

Over all time Nautilus Welfare Fund has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
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0
0
8

Review from Alan P (Grandson of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Mariners Park for a total of 25 years. She has received nothing but the highest standard of care during her time here. The staff are always friendly and welcoming to both my nan as a resident and to myself whenever we visit. The management take the time to listen to any concerns
and adapt any care needs required to keep my nan safe and well.


I couldn't recommend it more highly as a place to live and I know my nan was very happy here during her time here. She had nothing but the highest quality of care through a well-led service at Mariners Park.


Reply from Jane Davies, Manager at Nautilus Welfare Fund

Thank you very much for this lovely feedback. I will ensure it is shared with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda C (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care staff to be pleasant and courteous to my mum and they treat her with the utmost dignity. The admin staff have always been helpful in making arrangements for mum's needs for increased care when necessary and they are very polite towards me. This is very reassuring particularly
as I live 250 miles away from mum. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Daughter of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole care team give very good care to mum. Clear communication between the team and myself. The manager is happy to be contacted via phone, email or face to face.
Consistent staff and the rota is shared in advance so mum knows who is coming.

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Management

Treated with Dignity

Value for Money

Review from Laura L (Daughter of Client) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Mariner's Park Hub. She gets looked after exceptionally well. I'm autistic so it takes the pressure off me.

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Management

Treated with Dignity

Value for Money

Review from June B (Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who come to me are very kind and treat me with respect.

Reply from Jane Davies at Nautilus Welfare Fund

Many thanks for the review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia S (Client) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help that I am given is excellent. It enables me to feel comfortable in my own home. I have lost my husband and sons live in Australia, hence the support that I am given is very very important to me. I feel safe, secure and cared for.

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Management

Treated with Dignity

Value for Money

Review from Gareth S (Nephew of Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and support has been excellent. My Uncle appears to be very happy in this environment. - Thank you.

Reply from Jane Davies at Nautilus Welfare Fund

Many thanks for your excellent feedback..


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane H (Daughter of Client) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at some distance away, I can honestly say I don't know what we would have done without the support of the service over many years. The whole team always do their absolute best to offer a responsive, supportive, open, approachable and caring service. Changing circumstances are met with positivity
and the will to find a solution.
The care staff of Trinity House are amazing. Their dedication is greatly appreciated. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Nautilus Welfare Fund

What Type of Services does Nautilus Welfare Fund offer?

Nautilus Welfare Fund offers Home Care.

How many Carers does Nautilus Welfare Fund employ?

Nautilus Welfare Fund employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nautilus Welfare Fund to verify any information. View our terms and conditions. Nautilus Welfare Fund has a Basic Service – more info.