Nurseplus Care at home Hastings

6th Floor, Cavendish House, Breeds Place, Hastings TN34 3AA
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9.8 14 Reviews
  • Nurseplus Care at home Hastings, Hastings
Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home Hastings can help build a tailored plan to suit your every need.

Finding the right type of care begins with identifying your needs and what’s most important to you. The team will work with you and your loved ones to get it just right.

The team build tailored care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Hastings provide homecare in Hastings, Battle, St Leonards on Sea, Rye, Bexhill and the surrounding areas.

Call the friendly office staff today and see how Nurseplus can help.

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Care Provided by Nurseplus Care at home Hastings

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Davis (Registered Manager)

Funding & Fees Guide for Nurseplus Care at home Hastings

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Hastings Reviews (14)

9.8

Nurseplus Care at home Hastings has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time Nurseplus Care at home Hastings has 14 reviews.

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Review from Giles B (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus Care have been absolutely exceptional in looking after my mum. You all looked after her so beautifully, taking great care to always treat her with great dignity and respect, and treating her as a human that needs love. You were all brilliant at chatting away with her and making each other
laugh. You never felt rushed and always took the time to give her everything she needed. You all brightened Mum's days with smiles and warm, caring words.
Two staff members in particular really went above and beyond to make sure that my sister and I always knew how Mum was doing and arranging care for her. You gave real personal care. We are incredibly grateful for your compassion and professionalism.
We cannot thank you enough.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Hastings

Thank you so much for your heartfelt appreciation. It means a lot to us to hear that we made a positive difference in your mum's and your family's lives. Nurseplus Care at home is dedicated to providing compassionate and professional care, so it brings us joy to know we upheld these values while caring for your mum. Everyone deserves to be treated with dignity, and love, so we are pleased this was evident in all our interactions. Thank you for recognising our staff members who ensured your family was kept informed during your mum's care, we believe open communication should be at the core of all we do, and we're thrilled that their efforts made a difference for you and your family. Thank you for choosing us to deliver your mum's care, and for taking the time to share your experiences with us.


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Review from David S (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following discharge from hospital, my elderly mother was extremely weak, partially incontinent and unable to wash herself. Feeling unable to cope and realising her vulnerability to pressure sores, in desperation I contacted Nurseplus. That very same day a coordinator visited, assessed Mother's needs
and even inspected her for pressure sores there and then. Early next morning, the first carer arrived. The carers have all been excellent, without exception. Their attitude is extremely kind and Mother confirms that she receives a thorough, full body wash. Chatting with the carers and overhearing their interactions with Mother, they genuinely love caring for elderly people and take a real interest in the client. Finally, the office staff have been so flexible, understanding and accommodating when I have needed to suddenly suspend/restart visits due to further emergency hospital readmissions/discharges. Even on a Sunday evening, the phone was cheerfully answered by a human (not voicemail).

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home during the recent challenging time for you and your mother. We're glad to hear that our services were able to provide the assistance you needed swiftly and effectively and it is lovely to hear our team was able to conduct a thorough assessment of your mother's needs promptly to ensure she received the necessary care without delay. We take great pride in our work and are thrilled to learn that you have found our care staff professional in their approach fills us with pride. Thank you for sharing your experience with our office staff and their seamless support during out-of-hours, we are pleased to know they were there when you needed them. Thank you again for entrusting Nurseplus Care at home with your mother's care. It has been an honour to support you and your family and we remain dedicated to providing the highest standard of care possible.


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Review from H B (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care three times a day for three months from Nurseplus. It was an excellent, reliable service. All of the carers who came genuinely cared for my mum. They were always kind and courteous and they did their best to keep her comfortable and as happy as she could be. They were all professional
but also very friendly and I liked the fact that we got to know the core group of carers who came on a regular basis and they got to know Mum and understand her likes and dislikes. That continuity made a big difference. Mum couldn't have been taken better care of in her final days. It was a big weight off my mind and a huge support to me.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for sharing your experience with Nurseplus Care at home. Your kind words mean a lot to us, and we appreciate being a part of your mother's care journey. We are delighted to hear that your mother received excellent care during your time with us and that our dedicated carers showed pride in working with you and your family members. Your recognition of their care, kindness, and professionalism is deeply appreciated. It is always our aim to build strong relationships with those we care for and those closest to them, and we are glad that the continuity of care brought comfort to your mother and yourself. Thank you for trusting us with your mother's care.


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Review from J L (Mother of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a really positive experience of Nurseplus Care at home. We currently have the two carers coming in to support our child with complex support needs and behaviours that challenge. The provision has been professional and seamless, from initial consultation through to developing the care plan
and the support and daily updates provided. The carers are a great match for our child and so helpful, using their initiative, keeping the environment clean and tidy and being responsive and proactive during the day. We have felt very confident with the care that has been put in place.

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Review from Louise W (Mother of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus Care at home provide an excellent service, wonderful carers and great communication with office staff, carers and office team are fantastic at being adaptable around my son's appointments. He has two set days per week for five hours each day of PA care which we sometimes need to change around
and all the team have always done their very best to alter his rota or carer without any hassle. They always match the suitable carer for my son, being a young man it is important to him to have someone who he can talk to and become friends with and he really looks forward to them coming, most days he’s exhausted but on his carer days he wants to get up and dressed ready for them, which says it all. He really looks forward to his carer days, they take him anywhere he wants to go, come home and play games and are very attentive and efficient. It’s a great relief for me to have respite knowing he’s in safe hands and is very happy, thanks to all the team for their ongoing support.

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Review from D B (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all is good and is very much okay.

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Review from Gwendoline O (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers.

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Review from Yasmin B (Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Nurseplus enough for all they have done for me. All my carers are kind, courteous and always there for me! Nothing is too much of a problem. I feel at ease in their company and many of the carers are like friends!

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for your kind review, we are so glad to have helped you in this way. We know that the carers and branch staff enjoy your company too!


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Review from K S (Mother of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurseplus have been very accommodating in helping to fulfill our package of care. The staff have been friendly and helpful. They have listened and followed instructions regarding my daughter's care. We now have regular and familiar staff, who have built a relationship up with my daughter, which is very
important to us due to her complex health needs.

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Review from A M (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus has provided a reliable and good service for my mum. She likes all the carers she’s had and they have all been professional, friendly and attentive to Mum. The office has been quick to implement anything we have needed to be added to the routine.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave a review. We're really pleased that your mum has had a good experience with our carers and Hastings branch team. Please do not hesitate to contact the team if there is anything else that we can help you and your mum with.


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Review from Kiah S (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love having the carers really helping me with building up muscle strength and being able to go out places, playing with the animals, shopping and charity shops, meetings, tasters days, crafts and pottery making.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Hastings

Thank you for taking the time to leave us a review. We are so pleased that your carers are helping you in such a positive way and taking you to all these great places, We'd love to see the lovely crafts and pottery you make!


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Review from Mary R (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really did not want to have carers. My sons were worried about me because there was no reason for my fall. I was very pleased with the people who have helped me. They have been most helpful and pleasant. There are some minor things I can not get to do for myself and they make me more comfortable.

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Review from Brenda B (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers very efficient, caring and friendly. Mum likes them all. Sometimes mum can't get up as can be very unsteady on her feet and carers can't do their job, but this is understandable and not a problem. When mum is ok she is washed, dressed and put at ease. We have lots of smiles
but she can be lightly aggressive at times but this is coped with, with tact and kindness. Would like a regular time slot but realise this may be difficult.

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Review from Sue P (Sister-in-law of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurseplus provided 24/7 live-in care for my sister-in-law. We had four very different carers during the term, and then night carers and relief day carers became involved as more and more care was needed during the terminal illness time zone. I can honestly say each and every carer gave 100% personal
care to my sister-in-law. Their service was friendly, some with humour and all with sensitivity. I wouldn't hesitate to use their services again.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Nurseplus Care at home Hastings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Nurseplus Care at home Hastings is calculated as follows: ( (57 Excellents x 5) + (18 Goods x 4) ) ÷ 75 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Hastings is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Kayleigh

Kayleigh Davis

Job Title: Branch Manager

Joined: 2016

I have worked for Nurseplus for over 6 years and in this time have worked my way up from a Carer to Branch Manager. I have actively named ‘The Machine’ for my work ethic. I am hard working, kind, caring and passionate about my role within Nurseplus.


I have achieved the following qualifications:
Level 3 Customer Services
Level 3 Health and Social Care
Level 5 in Leadership and Management
And I am currently working towards level 5 in Operational & Departmental manager


Kelly

Kelly Barwick

Job Title: Deputy Branch Manager

Joined: 2015

I have 30 years of experience in all aspects of care and really love being involved with the children’s packages we take on here at Nurseplus. I have completed my Level 5 in Health and Social Care and Children’s and Young People's Services.


Tracie

Tracie Ratcliffe

Job Title: Senior Homecare Coordinator

Joined: 2016

I have been with Nurseplus for nearly 8 years starting as a care and working my way through all of the roles completing my BTEC Health and Social Care – MAPPA and PBS training – fully funded by Nurseplus. I enjoy the varied day-to-day running of home care, meeting people, and experiencing the challenges faced by both clients and carers.


Frequently Asked Questions about Nurseplus Care at home Hastings

What Type of Services does Nurseplus Care at home Hastings offer?

Nurseplus Care at home Hastings offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Hastings employ?

Nurseplus Care at home Hastings employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Hastings to verify any information. View our terms and conditions. Nurseplus Care at home Hastings has an Enhanced Service – more info.