Nurseplus Care at home Southampton

First Floor Office, Unit 6 & 7 The Crosshouse Centre, Crosshouse Road, Southampton SO14 5GZ
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8.9 25 Reviews
  • Nurseplus Care at home Southampton, Southampton
With Nurseplus Care at home Southampton, you can work with the team to create a tailor-made home care plan to suit your specific needs.

Nurseplus Care at home Southampton builds personalised care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care. So whether you're looking for daily, weekly or live-in care, the team are on hand to offer support to suit you.

Nurseplus home care services cover the entirety of Southampton and its surrounding areas. No matter where you are, their dedicated caregivers are ready to provide the assistance you need. Nurseplus Care at home Southampton covers the following areas; Southampton, Totton, Eastleigh, Bishopstoke, Romsey, North Baddesley, New Hythe, Winchester, Colden Common, Bishops Waltham and Wickham, Hedge End, Chandlers Ford, Sarisbury Green, Fareham, Botley, Fair Oak, Blackfield and the surrounding areas.

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Care Provided by Nurseplus Care at home Southampton

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sian Hurst (Manager)

Funding & Fees Guide for Nurseplus Care at home Southampton

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Southampton Reviews (25)

Total of 25, showing 1-20
8.9

Nurseplus Care at home Southampton has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Nurseplus Care at home Southampton has 25 reviews.

Overall Experience

  • 13
  • 10
  • 1
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  • 0

Date Published

25
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0
3
22

Review from D H (Father of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Effective communication with the managers regarding booking and sharing relevant information and feedback. Assigned care worker has professional attitude, lovely approach and proper skills needed to attend the needs of the service user. All booking confirmed in writing. I would appreciate if another
care assistant could be introduced and suitably trained to support my son in the near future as his needs are likely to increase due to transition to supported living accommodation.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Southampton

Thank you for taking the time to leave a review, we really do appreciate it. The Southampton team will be in touch regarding your comments, it shouldn't be a problem at all. If there is anything else we can help with, please do let the team know.


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Review from Beryl T (Wife of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was first diagnosed with needing night care, Nurseplus were chosen for us. We asked our community nurses and dementia nurse for advice on them. Each and every person we asked said we were so lucky to have Nurseplus. Two years on certainly know how lucky we are. They are the best. And
we appreciate them more and more every time. Without fail, each carer who comes in is kind, attentive, respectful and professional. My husband is comforted by their presence and I have absolute confidence his needs are being looked after.
The management and office staff are also fantastic. So helpful with advice. Very proactive on the occasions where my husband has had to go into hospital. Always available (no matter what the hour of the day) and contactable by phone, e-mail or text message, whatever you prefer.
Thank you Nurseplus.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Southampton

Thank you for taking the time to leave such a lovely review; we really do appreciate it. We are so pleased that we have been able to offer you and your husband a service that you are so happy with.


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Review from Kate T (Private Carer of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service from Southampton Nurseplus, in supplying us with incidental cover for my client when her regular carers are away. The cover staff we have had all fit in well to the regular care team, which is not always easy when they don't know the client as well, and the client has been
happy with their support.

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Review from Amanda P (Daughter of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having this wonderful team means so much, as a daughter l know my dad is safe and has care and that means so much. Everyone cares and will help and will always go that extra mile if l need help and my dad has a wonderful relationship with his nurse and trusts him completely and that means so much. I
can’t recommend this team enough. Thank you for everything you do you are all brilliant.

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Review from Susan M (Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus are a friendly organisation. The care they give is fantastic. So obliging with Mum, nothing is too much. Mum classes them as friends rather than workers, which is so lovely. Such a trustworthy company, always on hand when I need them. Thank you Nurseplus.

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Review from Susan P (Mother of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurseplus has been instrumental in encouraging my daughter who has multiple chronic health conditions and brain acquired injury, to become more independent. She has 4 ladies on a regular basis to help with consistency with her routine and memory issues.


These Nurseplus ladies are brilliant at supporting

her, prompting and organizing her home and daily routine, including personal care and prompting with her medications, shopping, and preparing healthy foods and meals for her especially when she has had a pseudo fit/transient ischemic attack and is uncoordinated and not safe in the kitchen.


These ladies help provide vital company during the day for her and help with her artwork to help maintain her hand to eye coordination which is vital with brain acquired injury, plus keep her safe and comfortable and occasionally take her to the brain injury charity. Overall a very understanding and well put together team with a great variety of helpful skill sets.


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Review from V K (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the nurses - plus.

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Review from D S (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Tiring having a stream of new carers who need to be taught almost everything from scratch and when trained they are not seen again!

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Review from D E (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer has been very good.
I have no complaints.

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Review from V K (Client) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, friendly and caring.

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Review from Philip K (Son of Client) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has complex needs which are clearly laid out in the 'Care, Risk and Task Plans'. Increasingly we are discovering that much of the 1 hour morning visits is not delivering even 25% of the agreed tasks. When we raise the issue there is some improvement for a few days and then a rapid decline
of service. Management are aware of our concerns but appear to be unable to improve the service. Some of the carers are very good but these are employed on the 1/2 hour evening visit where less tasks are scheduled. A recent oversight resulted in a potentially risky situation which was averted (just) by a family visit.

Reply from Sian, Branch Manager at Nurseplus Care at home Southampton

This review was created before we had a meeting with the service user's son and he highlighted his concerns to us. Upon receiving this information we immediately reviewed the care package and the carer in question was removed. We introduced a new carer to the package who has proved to be very proactive in ensuring the service user receives the agreed care and support as agreed by the family. All reviews/meetings since have been positive.


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Review from Robert D (Client) assisted by family/friend published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our comments would have been the good and excellent categories if you had not experienced a sudden and unwarranted staffing shortage.

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Review from Margaret W (Sister of Client) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has had nurse plus agency caring for him for two and a half years. He has four carers a day and during that time including his personal care has been good. When he has been taken ill they have dealt with it immediately. Having MND my brother needs a lot of help including getting in and out
of bed and I understand from him that this is dealt with very efficiently. I always find him clean, well looked after and most of all very happy. He never complains to me of any problems. If for whatever reason a carer does not turn up he telephones the agency and a carer is sent immediately. He is very satisfied.

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Review from MW (Client) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my carer, she helps me shop, she helps me with my saving. I like her she does not rush around and understands me. I have people come and see me 5 days a week and they are very good. They know what yogurts I like to have.

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Review from Diane S (Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review from William C (Husband of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days! Not yet a fortnight. First impressions good! Clean, efficient and obliging carers.

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Review from Mavis B (Husband of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The co-ordinators do their best to supply the same carer for my wife who has Alzheimer's. The carers are very conscious of her needs and I am satisfied with their skills etc.

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Review from Monica B (Daughter of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurse Plus have just started caring for my mother- so early days yet, but first impressions good and definitely better than others. More time and additional "little things" given that others would not have thought of.

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Review from Julie P (Daughter of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always had very good service from Nurse Plus, friendly, caring, professional staff. Great care to make clients feel at ease, very helpful and always showed respect to my mum.

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Review from Lin M (Daughter of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 83, has been looked after by the carers at Nurse Plus for a year. My mother is not the easiest person to get on with and the carers have been very kind, helpful and given her the professional care she has needed and they all have done things for her that wasn't on their jobs to do.
The carers at Nurse Plus all do think beyond the call of duty. I am a carer myself so know when I see professional care being done, as I live in Cornwall the office at Nurse Plus have been keeping me updated as to mums health and being. I would recommend this agency to anyone that wants professional carers and they do care, it's not just "a job" to the carers at Nurse Plus, well done them.

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Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Nurseplus Care at home Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Nurseplus Care at home Southampton is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Southampton is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Sian

Sian Hurst

Job Title: Registered Manager

Joined: 2007

Sian has worked in the care industry for 15 years, having joined Nurseplus as a Recruitment Consultant in the Salisbury branch in 2007. She moved to manage the Southampton branch about 5 years later. Her colleagues would describe her as a positive person, patient, and hard-working with a good sense of humour, all of which are good attributes needed to work in the care industry.

She gained a Level 5 Diploma for Health and Social Care around 10 years ago when she became a Registered Manager


Wendy

Wendy Benneyworth

Job Title: Field Supervisor

Joined: 2008

Wendy has worked in the care sector for over 20 years in varying roles. She joined Nurseplus as a carer in 2008 and moved into the office in 2011 where she has taken on various roles including Field Supervisor/Care Planner and Trainer. She gained her Level 5 Diploma for Health and Social Care a couple of years ago.


Wendy’s colleagues would describe her as a caring, empathetic, approachable and dedicated person.


Vicky

Vicky Bailey

Job Title: Homecare Coordinator

Joined: 2016

Vicky came to Nurseplus as a carer in 2016 after working for a number of years in the childcare sector. During her time as a carer, she helped out with fieldwork and in the office which led her to become a homecare coordinator in 2018.
Colleagues would describe her as patient, hard-working, reliable, caring and empathetic.


Vicky gained her Level 2 Diploma in Health & Social care during the time she was a carer for Nurseplus


Frequently Asked Questions about Nurseplus Care at home Southampton

What Type of Services does Nurseplus Care at home Southampton offer?

Nurseplus Care at home Southampton offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Southampton employ?

Nurseplus Care at home Southampton employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Southampton to verify any information. View our terms and conditions. Nurseplus Care at home Southampton has an Enhanced Service – more info.