Visiting care from £28.95 per hour & Live-in care from £1,295 per week
Nurseplus Care at home Swindon has a Review Score of 9.4 (9.390) out of 10, based on 9 reviews in the last 2 years. Over all time Nurseplus Care at home Swindon has 11 reviews.
Review from P D (Son of Client) published on 10 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you so much for your kind words about the care your mum is receiving from Nurseplus Care at home. We're delighted to hear that our carers have been friendly, polite, and efficient while providing the respect and compassion your mum deserves. We truly value your feedback, and I will make sure to pass your lovely comments on to the team - they will be so pleased to hear them! If there's anything more we can do to support you and your mum, please don't hesitate to reach out.
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Review from Sheila V (Daughter of Client) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for your heartfelt words and for sharing your experience. It means so much to us to know that our care brought comfort to both your mum and dad during such important moments. Ensuring dignity, kindness, and compassionate support is at the heart of what we do, and we're truly grateful for your trust in our team. Your recommendation is deeply appreciated, and we will be sure to share your kind words with everyone involved in your parent's care. Please know that we are always here for you and your family.
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Review from Peter J (Son of Client) published on 19 December 2024
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Overall Experience
4.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for your kind words. We're thrilled to hear that our care has exceeded your expectations and brought comfort and happiness to your mother over the past year. Your recognition of our team member's efforts behind the scenes means a lot to us-we'll be sure to pass on your thanks. We're grateful for the trust you've placed in us and look forward to continuing to support you and your mother.
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Review from Ruth D (Daughter of Client) published on 5 November 2024
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience, and it means the world to us that you felt supported from the very first call. Our Swindon team takes pride in providing empathetic and dedicated care, and we're so pleased to know they made a difference for you. Your kind words inspire us to continue going above and beyond for all of our clients. Thank you again!
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Review from C H (Client) published on 24 June 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for sharing your detailed feedback with us. We appreciate your candidness and value your insights, as they help us improve our services. We are glad to hear that you have built positive relationships with your main carers and find them friendly and caring. However, we are sorry to learn about the occasions when the level of care did not meet your expectations and that communication issues have caused frustration. Your concerns about rushed visits, communication gaps regarding specific call times, and the missed arrangement for the specialist nurse's training are important to us. We are committed to providing consistent, high-quality care and will address these issues with our team to prevent them from happening in the future. Please know that your feedback has been taken seriously, and we will work on improving our communication and coordination to ensure that your needs are fully met.
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Review from S S (Mother of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for sharing your feedback about your son's care package with Nurseplus Care at home. We truly value your insights and are committed to ensuring that we meet the specific needs of every individual we care for.
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Review from M C (Son of Client) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for your kind words. We're delighted to hear that our team provided excellent care for your mum. Ensuring timely, compassionate, and attentive service is our priority.
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Review from H S (Client) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you for sharing your positive experience with Nurseplus Care at Home. We're delighted to hear that we've been accommodating to your special requests and your kind words about our carers mean a lot to us, we're committed to maintaining the high standard of care you've come to expect from us.
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Review from Gill M (Daughter of Client) published on 22 May 2024
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Swindon
Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honoured to have been part of your mum's care journey. It's incredibly important to us that our clients feel heard and supported and we're glad to know that our team was responsive and caring during times when things didn't go as planned. It was our privilege to help fulfil your mum's wish to remain in her own home.
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Review from N B (Client) published on 1 September 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Elzbieta S-K (Wife of Client) published on 2 September 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.390) out of 10 for Nurseplus Care at home Swindon is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.490 for Nurseplus Care at home Swindon is calculated as follows: ( (26 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 51 Ratings = 4.49
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Swindon is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2019
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Job Title: Registered Manager
Joined: 2012
I have been working for Nurseplus for almost 12 years. I joined as a Domiciliary care worker, and am now the Registered Manager. I have completed my Level 3 in Health and Social Care, Level 4 in Business Management and Level 5 in Health and Social Care Leadership and Management since starting with Nurseplus. I thoroughly enjoy my role and all of the challenges that it brings.
Job Title: Home Care Coordinator
Joined: 2013
I joined Nurseplus in 2013 after a long career as a mental health nurse. I originally worked in the Oxford branch, and transferred later that year to Swindon. I have mainly been involved in recruitment and compliance, building strong relationships with both carers and clients. We are a strong and supportive team. In my spare time I love travel, fine dining and renovating my house.
Job Title: Home Care Coordinator
Joined: 2013
My name is Lauren Page, I started my career with Nurseplus as a carer in 2013, then joined the office team as a carer coordinator in early 2024. I have always felt at home with Nurseplus and admire the values we adhere to. I have two teenage children and enjoy spending time with my family along with horse riding/agricultural shows and long walks with my dogs in the countryside.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Swindon to verify any information. View our terms and conditions. Nurseplus Care at home Swindon has an Enhanced Service – more info.
