Visiting care from £28.95 per hour & Live-in care from £1,295 per week
Nurseplus Care at home Newton Abbot has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Nurseplus Care at home Newton Abbot has 15 reviews.
Review from K B (Wife of Client) published on 18 November 2024
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Overall Experience
5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Newton Abbot
Thank you so much for your kind words. We're incredibly grateful to hear that our team could provide the support and peace of mind you needed during such a challenging time. It's heartwarming to know that our overnight carer helped you get the rest you needed and that our office team stayed in touch to ensure everything went smoothly. Your recommendation means a great deal to us, and we're honoured to have been able to support you and your husband with compassionate, efficient care. Please don't hesitate to reach out if we can be of further assistance.
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Review from P C (Husband of Client) published on 24 June 2024
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5.0 out of 5
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Newton Abbot
Thank you for taking the time to share your heartfelt review. We are deeply sorry for your loss and truly appreciate your kind words during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your wife needed. Our staff strives to deliver the highest standard of care, and your feedback reassures us that we are achieving this goal. We are honoured to have been able to assist your wife and provide comfort to both of you. Your words are incredibly encouraging and will be shared with our team to let them know the positive impact they had.
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Review from H E (Next of Kin) published on 29 January 2024
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5.0 out of 5
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Review from Maria C (Daughter of Client) published on 28 June 2023
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5.0 out of 5
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Newton Abbot
Thank you for taking the time to leave this review, we really do appreciate it. We are so glad to have been able to help your family at this time.
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Review from S F (Client) published on 1 December 2022
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4.0 out of 5
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Review from C T (Daughter of Client) published on 22 August 2022
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5.0 out of 5
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Review from A S (Daughter of Client) published on 17 August 2022
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5.0 out of 5
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Review from A S (Daughter of Client) published on 23 May 2022
Submitted via Website •
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5.0 out of 5
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Review from Darren B (Son of Client) published on 23 May 2022
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5.0 out of 5
As always the staff were polite and courteous and Mum always likes to see anyone from the company.
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Review from David P (Father of Client) published on 9 August 2021
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4.0 out of 5
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Review from Arlene R (Wife of Client) published on 19 July 2021
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5.0 out of 5
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Review from H B (Daughter of Client) published on 13 October 2017
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5.0 out of 5
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Review from F O (Client) published on 16 August 2017
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5.0 out of 5
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Review from Samantha J (Client) published on 6 June 2017
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5.0 out of 5
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Review from R H (Son of Client) published on 25 April 2017
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3.0 out of 5
Reply from rebecca, Marketing Manager at Nurseplus Care at home Newton Abbot
May I firstly say how sorry we are to see your review on our care services and hoped our previous conversation had explained the difficult situation faced with the care of your mother. Due to the few specific carers your mother requested, we found we were in an untenable situation in providing your mother with continuity of carer and fulfil the hours and times requested which may have left your mother vulnerable. On taking guidance from the local authority it was deemed in your mother's best interest to source another care provider and we were requested to give 7 days notice. We hope you and your mother are happy with your new provider and if you have any further concerns please do not hesitate to get in contact with us.
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The Review Score of 9.1 (9.083) out of 10 for Nurseplus Care at home Newton Abbot is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Nurseplus Care at home Newton Abbot is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Newton Abbot is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Oct 2018
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Job Title: Registered Branch Manager
Joined: 2016
In my previous life, I have been a qualified Chef, a proprietor of a small family catering business and a bookmaker. Before moving to Devon, I worked for adult social care for Leeds city council and alongside this, I was a shop steward and health and safety officer for the GMB.
My journey with Nurseplus started in February 2016. I began as a domiciliary professional out in the community of Teignbridge. I completed 6 months and was then approached by the Newton Abbot office team to see if I would like a position with them as a Homecare coordinator.
I stayed in that role until March 2020, when the Registered Managers post became available and I thought that the timing for me was perfect, so I took the plunge. I gained my registration and my level 5 Diploma in leadership for health and social care, children and young people’s services- Adults residential Management (England)
Job Title: Homecare Coordinator
Joined: 2021
I joined Nurseplus in August 2018 as an HCA as I wanted to step down after working as a Registered manager in a Care home. I have 22 years of experience in care and mainly worked with elderly clients. I also trained as a chef and was awarded Day Release Catering Student of the Year in 1987.
I then transferred to home care in April 2020 initially on nights and then into days for a homecare client which I really loved.
It was great to spend 1 to 1 time with the client completing crosswords and cooking cakes for her.
At the beginning of January 2021, I took up my role as Homecare Coordinator in the office and enjoy being part of the Newton Abbot branch team and meeting new clients and families.
I have completed my Level 5 in Leadership and management.
Job Title: Recruitment Consultant
Joined: 2021
I first started working for Nurseplus during the pandemic. I registered as the salon that I was running was closed due to the lockdown restrictions in place. I have experience working in a large independent living service and loved supporting the residents there.
After 3 months working in the field I was recruited in the office and since then have completed my recruitment Consultant level NVQ level 3.
Job Title: Recruitment Consultant
Joined: 2023
I joined Nurseplus in February 2023. I used to work as a Receptionist in a hotel but wanted to try something different. I care for my younger brother who has very complex needs, being my brother's main carer has made me who I am today and I want to use my knowledge to help others.
After working in the community for 2 months I was recruited into the office, I really enjoy passing my knowledge on to my other team members and experiencing all different types of care. I enjoy helping with complex packages and enjoy learning new things.
In my spare time, I like spending time with my family and friends going out to try different foods, travelling and going on nice walks.
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