Old Friends Care Ltd

5 Regents Court, Far Moor Lane, Redditch B98 0SD
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22 Reviews
  • Old Friends Care Ltd, Redditch
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Care Provided by Old Friends Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helena McNally
  • Person in charge
  • Vivienne Rogers (Registered Manager)
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Old Friends Care Ltd Reviews (22)

Total of 22, showing 1-20

Over all time Old Friends Care Ltd has 22 reviews.

Overall Experience

  • 13
  • 7
  • 2
  • 0
  • 0

Date Published

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Review from S H (Daughter of Client) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all, I’m extremely satisfied with the care afforded to my Dad. Some carers use their initiative more than others regards what care is needed and don’t just rely on the service user asking for things - those that need help often forget or feel awkward about asking so to have help offered or suggested
is hugely reassuring. In my experience, Old Friends Care have gone above and beyond when specific needs have arisen, they’ve always been friendly and professional, and I would happily recommend!

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for positive feedback, we are happy to hear that you extremely satisfied with the care we provide for your dad.
It is very pleasing to know you would recommend Old Friends Care.
We are also very happy you feel we have gone above and beyond.


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Review from Ros B (Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Old Friends for a few months now. All the carers have been friendly, pleasant, helpful and have treated my husband with dignity. Where needed they will go the extra mile. They have supported me and I'm not sure I could manage without them now, they are a godsend, A big thank you to
all.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for your positive feedback, it is very pleasing to read that your husband has been treated with dignity and that you find you are also supported by the carers.


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Review from B H (Sister of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gave my brother excellent care in very trying circumstances.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for your recent review we are very pleased to hear you are happy with the support that your brother received under difficult circumstances.


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Review from D A (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have no concerns with the care I get from my carers I feel they do not get very good back up from the office with regard to their rotas. They seem to expect them to be "wonder women"; giving them more than one user at the same time, and quite often in different areas. They also make them
works from 7am to late evening (often without a break) They then end up being ill brought on by exhaustion. The rota planning is illogical, especially with the walkers and several of the best carers have left. If they looked after their carers they would have less absenteeism and more loyalty and a better company.

Reply from Vivienne Rogers, Registered Manager at Old Friends Care Ltd

Thank you for taking the time to complete the review.
It is sad you feel this way as you have been a valued service user for over 5 years.
I have personally audited your rotas for the last 2 months and have been pleased with the consistent call times and carers.
Our staff retention is good and we are very supportive to our staff which is evidenced on our Facebook page and quality assurance feedback.
Your recent care review on the 3rd March 2022 evidenced you were satisfied with all aspects of your care, so none of the above concerns were raised at this meeting.


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Review from D T (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the support/care I have and still receive. The management team have been outstanding they played a huge part in finding a suitable property for me. I enjoyed the company from my carers and I look forward to my visitors.
I would be lost without them.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you very much for your positive feedback. We are delighted that you have been supported in finding a suitable property. We wish you every happiness in your new home and look forward to continuing to support you.


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Review from Karen G (Daughter of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service, providing consistent care through the same allocated carer who is reliable. genuine, caring and trustworthy.
If alterations are required, a simple email to the stream will address requirements satisfied with ease. My mum is very happy receiving a service from Old Friends
Care Ltd
and would recommend them to other people who need help. Thank you to the team and look forward to many years ahead.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you very much for taking the time to complete this Review and all of your very positive feedback. We look forward to continuing to work with you.


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Review from William R (Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care provided is good and we work well together in these difficult times. The care provider has helped us a lot with the care we've required.
The care provider is also a haven to train their carers on the same aspects of care that is required for us.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for your positive feedback we are glad that you have felt supported with your care needs, we will continue to work as a team and learn together.


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Review from Margaret B (Daughter of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has two main carers, which are great, they are like part of the family which is good for my mum.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you so much for your very kind words of appreciation regarding the care we provide for your mom. We are very pleased that you have such a good working relationship with our care staff.


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Review from K T (Client) assisted by family/friend published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers have been alright and some haven't sine if the carers have helped me a lot. My regular carer of 9 years has helped me get my confidence back after being in hospital due to falling. Some of the other staff are not so helpful and can have me feel that they are a bit pushy, they seem to be
in a bit of a hurry. Overall I'm very pleased.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

"Thank You Very Much" for taking the time to complete this review. We are very happy that your regular carer, of nine years, continues to provide you with enough support to regain your confidence following your fall. We are sorry to hear the negative comments regarding some of the other staff though and we will take steps to address the issues raised. If you contact our registered manager (directly and in confidence), she will be able to investigate the issues raised and ensure that your care remains of the highest standard. We will of course, also ensure that we review our in house training, to ensure staff are made fully aware of the importance of always maintaining our standards. Working together, we can ensure that we meet your expectations.


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Review from L C (Daughter of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appreciates the fact that we have a regular carer rather than lots of different members of staff. Staff are always pleasant, polite and caring.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

"Thank You Very Much" for taking the time to complete this review. We are very pleased to know how you feel about the services we provide and how you find our staff. We hope to continually meet and even exceed, your expectations, for many years to come.


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Review from C D (Nephew of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided represents a friendly, caring face to someone living alone. They were extremely professional and caring throughout the Covid outbreak.
Where possible the same carer visits at least once every day.
The care provider is also responsive to phone calls and queries.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

"Thank You Very Much" for your kind words regarding our staff and the services you receive from us. We do appreciate all your very positive comments.


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Review from Paul T (Wife of Client) assisted by family/friend published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who come to sit with me are very friendly.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

We are very pleased to hear that the carers who visit you are friendly and you are having a positive experience with Old Friends Care.


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Review from Nicola G (Mother of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Old Friends Care to anyone. They have and still are caring for him (my son). They treat him with the utmost respect. He has the same carers every day, and I can't thank them enough.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for your positive feedback we are pleased to hear you are happy with the care we provide for your son. We thrive to ensure our service user have the best care possible and good consistency.


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Review from Jane W (Wife of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just started, but I have to say all the people who have come to care for my husband have been excellent - lovely people, kind and caring - very efficient.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

We are so pleased to hear your first experience of care with Old Friends care has gone smoothly; we look forward to continuing to support you and your husband.


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Review from Nicola H (Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my care package.
Nice carers.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you so much for your pleasant comment and feedback; we are very pleased to hear you are happy and well supported by the staff that visit you.


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Review from G S (Mother of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For almost 3 years, my son has had carers coming to our home 4 times a day. We have had many different people during that time, all of which have been lovely individuals who have become like our extended family. Caring, kind, pleasant and respectful always. The office staff have always accommodated
any requests we have made, and all have been equally pleasant and helpful. A big thank you to all at Old Friends Care Ltd.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you so much for your kind words of appreciation for the service we have provided for your son. We are very pleased you had such a good working relationship with the staff that support your son at home. We wish you all good luck in the future.


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Review from Sharon W (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Old Friends Care has recently started looking after my dad and they seem to be very efficient. All the team I have spoken with are professional and I am sure he is going to be happy with them. A great start.

Reply from Vivienne Rogers, Registered Manager at Old Friends Care Ltd

Thank you very much for your kind words, we really appreciate the feedback you have given. We are very pleased to hear that you trust us to deliver the highest standard of care to your Dad, we are happy to hear that you have enjoyed speaking to our team. It is lovely to hear you have had an excellent impression of us so far and we endeavour to continue exceeding your expectations. We look forward to working alongside your Dad and yourself for many years to come, we hope that we can continue exceeding your expectations and helping your Dad in every way we can.


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Review from D W (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are not just carers they have become friends.

Reply from Vivienne Rogers, Registered Manager at Old Friends Care Ltd

Thank you so much for your kind words. We know that care can be daunting for some and we are so pleased to hear that you feel that our Carers are your friends. Our ethos at Old Friends Care is to make all of our Service Users feel like part of our community so it is lovely to hear that you feel this way. We look forward to continuing providing our services to you and please do not hesitate to get in touch if you have any queries at any point. Thanks again for your wonderful review!


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Review from Barbara L (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls who come are very good. The in-house staff are very difficult. When I started I advised that because of my health I could not have people with colds, they do not tell the girls I have to! I now have fairly regular girls! When you phone the office it takes some time to answer and if you get
1 or 2 staff in particular you get lied to on a frequent basis. If you complain, nothing is done. This year they rose our charge by £3 for 45-minute calls. They took the money earlier in the year and the girls didn't get the raise for some months. I've had problems when the handle was broken off a mini-fridge and they ignored it.

Reply from Helena McNally, Managing Director at Old Friends Care Ltd

Thank you for your review. We are pleased to hear that you are happy with your Carers and that you are receiving 5-star standard Care from Old Friends Care. We are proud of the high level of consistency we provide you with your Carers and we have strived to provide you with the same Carers every day over the several years that you have used our services. However, we are saddened to hear that you are not entirely happy. I would like to reiterate that we always maintain excellent communication with you when we are made aware that a Carer who normally visits you is unwell, the Carer is always changed in these instances and you are informed that this may result in a change of your usual visit time to accommodate this. Our charges are raised annually and notice is given, our Carers have received two pay increases in 2020 in line with this. The complaint regarding your fridge you have readdressed in your review was resolved in 2016. Thank you again for your kind words about our Carers.


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Review from S D (Client) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is very good. The carers are friendly and very helpful. They seem to have time and are very well trained.

Reply from Vivienne Rogers, Registered Manager at Old Friends Care Ltd

Thank you very much for your kind words, we really appreciate the feedback you have given. We strive to deliver consistency and respect at all times and we are so pleased to hear that you are receiving this. We pride ourselves on delivering care that is tailored to you and we are happy to hear that you find our carers friendly and helpful. We train all of our staff in-house so we are proud that you have found that all of our staff have been well trained. If there is anything else we feel that we can do to perfect our services we provide to you then please do not hesitate to let us know.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Old Friends Care Ltd

What Type of Services does Old Friends Care Ltd offer?

Old Friends Care Ltd offers Home Care.

How many Carers does Old Friends Care Ltd employ?

Old Friends Care Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Old Friends Care Ltd to verify any information. View our terms and conditions. Old Friends Care Ltd has a Basic Service – more info.