Old Friends Care Ltd

5 Regents Court, Far Moor Lane, Redditch B98 0SD
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22 Reviews
  • Old Friends Care Ltd, Redditch
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Care Provided by Old Friends Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helena McNally
  • Person in charge
  • Vivienne Rogers (Registered Manager)
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Old Friends Care Ltd Reviews (22)

Total of 22, showing 21-22

Over all time Old Friends Care Ltd has 22 reviews.

Overall Experience

  • 13
  • 7
  • 2
  • 0
  • 0

Date Published

22
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0
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22

Review from B K (Wife of Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found these carers very kind, sensitive and would be willing to help with anything. Fortunately, this is our first one so cannot compare. We have been with them for approximately 6 months, they have never let us down so all in all we are extremely pleased.

Reply from Vivienne Rogers, Registered Manager at Old Friends Care Ltd

Thank you for your lovely review, we are all so pleased to hear that you are happy with every aspect of the services that we provide to you and your family. We pride ourselves on offering a kind and bespoke service and we are glad to hear that you are experiencing this from us. We hope we can continue to exceed your expectations and our team are always here to help with anything that you ever need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julian K (Relative of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been with Old Friends Care now for about a month, and I have nothing but good things to say about this agency and it's carers. A thoroughly decent and professional service from the very start. We have regular carers who help me carry out personal care on my Dad, who is in the late stages of Dementia.
All the carers are professional in their attitude and care. Very reasonable care package costs. This has been a very pleasant experience for me, as my expectations have been met and exceeded. Overall, this agency is better than the so-called big-name agencies. Well done to all and thank you!

Reply from Viv Rogers, Manager at Old Friends Care Ltd

Thank you very much for your kind words, it is lovely to hear that we have exceeded your expectations. We are proud to be a family run business and that is what makes us different from franchise providers, so we are pleased to hear that you have enjoyed your experience with us for this reason. Our team are always here to support you and your Dad, we have loved getting to know you both and hope we can continue to exceed your expectations!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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