Berkeley Home Care - Surrey

1-15 Central Road, Worcester Park KT4 8EG
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18 Reviews
  • Berkeley Home Care - Surrey, Worcester Park
The Surbiton branch of Berkeley Home Health, located in the Royal Borough of Kingston upon Thames, is a key component of their seven-branch network. This branch, previously known as 'Halo Homecare' before joining the Berkeley family in 2019, offers fully managed visiting care services across South West London and Surrey and nationwide live-in care. In 2022, it expanded to incorporate clients, carers, and the team from the Esher branch, enhancing its capacity to deliver high-quality care.

Berkeley Home Health's Surrey branch is committed to delivering a person-centered, dedicated, and trustworthy service. This commitment is reflected in the branch's 'Good' rating from the Care Quality Commission (CQC), a testament to its high standards in providing care. The CQC report, published on 15 June 2022, assessed the branch across five areas: safety, effectiveness, care quality, responsiveness, and leadership, with the branch achieving 'Good' ratings in all categories.

Conveniently positioned between the A3 and the A309, the Surrey branch is well-placed to serve South West London, Surrey, and nearby areas, continuing Berkeley's tradition of excellence in home care services.

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Care Provided by Berkeley Home Care - Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Summer Smith (Branch Manager)

Funding & Fees Guide for Berkeley Home Care - Surrey

  • Prices

  • Visiting Care from £36.00 per hour.
    Live-in Care from £1,533 per week.

  • Mileage costs per visit are charged at 45p per mile calculated as a return journey from our office.

Berkeley Home Care - Surrey Reviews (18)

Over all time Berkeley Home Care - Surrey has 18 reviews.

Overall Experience

  • 16
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18

Review from Z C (Son of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care this agency has been providing my mother. Whenever I require their support, they always try their best to accommodate my mother's needs. The carers have always treated my mother very well, with the utmost dignity and respect.

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Review from Marian P (Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started to receive care and support from Halo Homecare in December 2019. My Halo carers are very good in the way they care for me. They listen carefully to what is required. They are meticulous in how they operate. I cannot recommend them highly enough.

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Review from C M (Daughter of Client) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started needing help at home a couple of years ago and we initially asked Halo Homecare to assist with a weekly visit for housework and to check on mum, take her to appointments or the shops or just have a chat. As Mum's dementia worsened we increased to daily and then twice daily visits. Halo carers
did everything from giving medication and changing bed linen to bathing, laundry and shopping. Whenever we asked to increase or change her care, Halo did their utmost to meet those requests. All the carers we met were punctual and professional but most importantly, kind and considerate. We increasingly turned to Halo for advice, particularly at moments of crisis. A few of the regular carers seemed to become part of the family. Halo did everything they could to help mum stay at home in comfort and safety for as long as possible but were honest in telling us she eventually needed residential care. We simply couldn't have managed without them.

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Review from Christine A (Daughter of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy with the carers. She has not complained about any assistance given and is content that she is able to remain at home. Everything runs very smoothly and my sister and I are very happy with the care and the service offered by the management down. We can continue to be her daughters rather
than carers. Would recommend them to anyone.

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Review from P M (Client) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency gave me care for washing and dressing. Staff very efficient and caring. Same carer came most mornings- except for her "days off", once a week and annual leave. Reliable for time keeping, same time each day. Carer attended until my admission to hospital. Will resume using Halo Homecare when my
other rehab services ceases.

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Review from Win S (Client) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know how I would cope without them. My carer is very adaptable- very efficient and a pleasure to have in the house.

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Review from Liz S (Daughter of Client) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing care providers to Halo Homecare in September 2015 mum has been so much happier, she has a small regular team of amazing carers, mum is very fond of them all and enjoys chatting with them, showing them photos she considers them her friends. They all provide exceptional care and often go
the extra mile. This has made my life so much easier by having to worry about who and when will they arrive. The service provided by the office is of a high standard- weekly rotas emailed to me every Thursday, emails immediately responded to. Nothing is too much trouble. Thank you.

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Review from Susan H (Daughter of Client) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halo are providing my mother with excellent care. They are patiently tackling all the issues that my mother's dementia is causing. Communication with Halo is excellent. They are easy to get in touch with, will try and accommodate all our requests but also will tell us if there is something they cannot
do. The carers are punctual, kind, smiling and have never let us down. They are marvellous!

Reply from David Candlin, Director at Berkeley Home Care - Surrey

Thank you! We will pass on those kind words to the team.


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Review from M G (Client) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole excellent. Would like to know in advance when the usual carer is coming with a trainee to avoid embarrassment.

Reply from David Candlin, Director at Berkeley Home Care - Surrey

Thanks for the positive review and for the helpful feedback about letting clients know when a trainee is shadowing a regular call. We'll act on this suggestion immediately and let you know in future!


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Review from Patricia N (Daughter of Client) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are usually punctual. Small teams of friendly carers, so familiar faces. Problems dealt with immediately and effectively. Agency conscious of supporting wider family as well as client by supporting client and keeping in close touch with family.

Reply from David Candlin, Director at Berkeley Home Care - Surrey

Great to know that you value our efforts to keep family in the loop - we think it's really important. And we'll keep a close eye on punctuality to make sure it doesn't become a big issue.


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Review from Jean H (Client) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halo Homecare have always provided carers who have been able to provide the quality care that has been essential for all of our personal needs.

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Review from Michelle R (Daughter-in-law of Client) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has had Halo Homecare for several years. They are accommodating, caring and provide a high standard od care.

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Review from J M (Daughter of Client) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halo came recommended by my husband's friend as his mother had been cared for by Halo for many years. Halo have been brilliant, adapting to my father's needs, and showing care at all times.

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Review from Bernard H (Client) assisted by family/friend published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 carers from Halo assist me with my shower every week. This is carried out at the stay-well centre. They are very friendly, helpful and considerate and look after me very well. I have no complaints at all.

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Review from Mary R (Client) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Halo helpful and reliable and their staff were very good.

Reply from David Candlin, Director at Berkeley Home Care - Surrey

Thanks Mary, and we wish you well in your new home.


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Review from Myles I (Son of Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had multiple health issues including double incontinence and dementia. The carers visited 3 times a day for about 20 months. The standard of care and compassion was exemplary. Most importantly they communicated well with the other agencies involved and myself. I cannot recommend them highly
enough.

Reply from David Candlin, Director at Berkeley Home Care - Surrey

Thanks for your feedback Myles, I'll pass it on to Lisa and the rest of the team!


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Review from Catherine F (Daughter of Client) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halo provided an excellent service for my mother over the past couple of years until her death in April of this year. The office and administrative service/back up was superb. The carers never missed an appointment and would always call if they were running a little late. Their staff showed commitment
and dedication and they carried out their duties in an efficient manner but always with warmth and kindness.

Reply from Nancy Candlin, Director at Berkeley Home Care - Surrey

Thanks for the kind words Catherine. Everyone at Halo loved visiting mum and we are sad about your loss


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Review from B W (Daughter of Client) published on 14 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my mother and sister. We all agree that the team of carers from Halo Homecare are excellent both in the care they gave my mother and their willingness to go beyond what was normally expected of them.The communication from the carers and the office have been excellent and we
have felt very comfortable that our mother was in good hands.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Carla

Carla Gama

Job Title: Head of Visiting Care

Joined: 2022

Carla Gama is a dedicated and passionate care director who joined Berkeley Home Health in July 2022. She is responsible for overseeing the smooth running of operational goals and objectives, ensuring that they are delivered in line with the group’s strategic plan. Her qualifications include a Master’s degree in Rehabilitation and Social Inclusion, and she has more than 15 years of experience in the care industry.


Carla’s previous experience includes working for The Good Care Group for nearly a decade, where she was responsible for the successful delivery of care to clients across multiple areas in the South of England. As the Registered Manager for a bespoke care service created in partnership with Riverstone, a Goldman Sachs-owned business, Carla was involved in setting up the business model, writing policies and procedures, and developing IT systems to support the business.


Carla’s passion for caring for others began at a young age when she started doing voluntary work. She has since dedicated her career to leading and supporting operational teams to deliver outstanding care services to clients, as well as enabling people to live well at home for as long as they wish.


In her role, Carla supports a number of the company’s subsidiaries, including Berkeley Home Health Somerset and Wiltshire, Berkeley Home Health Surrey, Berkeley Home Health East of England, Genuine Care, Premier Homecare, and Trinity Homecare. Her dedication and commitment to the care industry make her an invaluable member of the Trinity Homecare Group team.


Frequently Asked Questions about Berkeley Home Care - Surrey

What Type of Services does Berkeley Home Care - Surrey offer?

Berkeley Home Care - Surrey offers Home Care.

How many Carers does Berkeley Home Care - Surrey employ?

Berkeley Home Care - Surrey employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Care - Surrey to verify any information. View our terms and conditions. Berkeley Home Care - Surrey has an Enhanced Service – more info.