Oxford Aunts Care

Unit 12, Oasis Business Park, Eynsham, Witney OX29 4TP
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9.3 17 Reviews
  • Oxford Aunts Care, Witney
Oxford Aunts Care is proud to have provided high-quality care services in Oxfordshire and beyond for over 50 years, supporting families through what can sometimes be a very difficult and worrying time.

The expert home care agency specialises in arranging 24/7, fully managed, nurse-led care for adults of all ages, delivered by experienced, compassionate care professionals.

Oxford Aunts has extensive experience caring for adults with a wide range of conditions, helping them to remain independent in their own homes. Each client is paired with a carer who has the relevant experience and training.

All carers are supported by a team of care managers, training professionals, and registered nurses. This enables carers to effectively manage complex healthcare needs in the comfort of the client’s home.

They are regulated and rated 'Good' in all five measures by the Care Quality Commission (CQC), and they invite you to read their latest report published on the CQC website.

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Care Provided by Oxford Aunts Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oxford Aunts Ltd
  • Person in charge
  • Kerri-Anne Jones (General Manager)

Funding & Fees Guide for Oxford Aunts Care

  • Prices

  • Live-in care from £1,400 per week
    Hourly care from £35 per hour

Oxford Aunts Care Reviews (17)

9.3

Oxford Aunts Care has a Review Score of 9.3 (9.267) out of 10, based on 6 reviews in the last 2 years. Over all time Oxford Aunts Care has 17 reviews.

Overall Experience

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Date Published

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Review from R W (Niece of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Oxford Aunts to look after my aunt for a couple of years and they have all been exceptionally caring and committed individuals. They have all been accommodating to the arrangements we already had, and were adaptable and cheerful. They quickly established a rapport with my aunt and became extra
members of the family. As circumstances changed, we needed two carers who went above and beyond to look after her as her health declined.

Reply from Kerri-Anne Jones, Head of Oxford Aunts at Oxford Aunts Care

Thank you for taking the time to leave a review and for your kind words. We are pleased that you have had a positive experience with Oxford Aunts and that the team have been adaptable, accommodating and cheerful when taking care of your aunt. We wish you all the best.


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Review from H P (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception the Oxford Aunts who came to care for my mother were highly professional, friendly and incredibly caring. My mother declined very rapidly over 4 weeks and so each time a carer came there was an altered situation to deal with. This never phased them and they offered new solutions and
guidance to my brother and me.
The Aunts went out of their way to help my mother feel as comfortable as possible at all times and to engage her in conversation, which she loved. They were also very caring and considerate of me and how the situation was affecting me.

Reply from Mandy Dobson, Client Service Advisor at Oxford Aunts Care

Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a positive experience with Oxford Aunts. It's wonderful to know that our carers were professional, caring, and attentive to your mother's needs, while also considering how the situation affected you. All the best.


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Review from Sara M (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer came to stay to support my parents for two weeks following my mother’s stroke. She was so kind, thoughtful and professional and fitted in so well with the whole family. When the care needed to be extended we didn’t hesitate to ask her to stay for a few extra days. We would highly recommend
our carer and hope she will return to us later in the year when my mother is due to have a further operation.

Reply from Chloe Brown, Digital Marketing Executive at Oxford Aunts Care

Thank you for taking the time to leave a five star review, it is much appreciated. We are pleased that you had a positive experience with Oxford Aunts and that you and your parents found the carer kind and thoughtful. I will be sure to share your lovely feedback and kind words with the team. All the best.


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Review from C J (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers have been willing to let me do what I can and have been willing to prepare food when necessary. They have helped with my dog and taken me to appointments. I find it difficult to hear the tape when I have to ring the office and it is not always convenient to settle my account immediately.
The managers have always been very helpful when they visit and answer my questions.

Reply from Parmjit Dulai, Care Manager at Oxford Aunts Care

Thank you for taking the time to leave a review, we really do appreciate it. Your feedback means a lot, and we're truly grateful for your kind words. It's wonderful to hear that you're satisfied with our service. Best wishes, Care Manager.


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Review from F B (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Oxford Aunts for around 18 months and have been happy with the service they provide. It gives my mum the chance to continue living at home even with her increasing care needs. There is always a bedding-in period with each carer while everybody gets used to one another then the carers
take a six-week break every six weeks. The managers, notably one in particular, have ensured continuity of care whatever the circumstances. As far as carers go, one specifically has been really excellent. A very caring and careful person who my mum has grown very fond of. Thank you Oxford Aunts.

Reply from Parmjit Dulai, Care Manager at Oxford Aunts Care

Thank you for taking the time to leave a review, we really do appreciate it. We are pleased that both you and your mum are happy with the service provided. I will be sure to share your kind words and feedback with the team. Best wishes, Care Manager.


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Review from Thomas W (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxford Aunts have been wonderful in providing holiday cover for my 92-year-old mother. They are very professional and my mother has very much liked and got on with the carers they provide. During the last period of cover, the heating and water broke down. The carer handled the whole situation quite
superbly and we are really grateful for them looking after my mother so well. I would thoroughly recommend Oxford Aunts.

Reply from Karsh Davey, Care Manager at Oxford Aunts Care

Dear Thomas, thank you so much for your review. We are pleased that both you and your mother are having a positive experience with Oxford Aunts and that our carers have done a great job supporting your mother. I will be sure to share your kind words and feedback with the rest of the team. Best wishes.


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Review from Alison S (Daughter of Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother with Alzheimer's dementia has benefitted from Oxford Aunts Care for nearly two years. They have good practical skills and respond appropriately to the changing needs of the client. They bring me peace of mind.

Reply from Shila Odedra, Head of Business Development at Oxford Aunts Care

Thank you, Alison, for your kind review. We're very proud of our training and recruitment of outstanding carers and Ops staff who all ensure our clients are kept safe and happy and family members can relax in that knowledge that all changes and adjustments are made as needed.


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Review from Sheila W (Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy at the moment because I have a long term carer who's been with me for a long time. I've been looked after extremely well as I need a lot of help and it is nice to have someone living with me.

Reply from Shila Odedra, Head of Business Development at Oxford Aunts Care

Thank you Mrs W for your kind review, we're really very grateful. We're very proud of our dedicated team and so pleased you are so happy with your fabulous carer.


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Review from T L (Husband of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on my experience, I rate Oxford Aunts Care most highly in every aspect of home care management. Reliable management and efficient. Most importantly - the very high standard of caring staff - well trained and knowledgeable. Respective to the user's needs and condition in every aspect as well as
fitting in well with family.

Reply from Shila Odedra, Head of Business Development at Oxford Aunts Care

Thank you so much for your incredibly kind words, we have passed them on to our care team and to the carers who have had the pleasure of working for you.


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Review from S J (Niece of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxford Aunts are an extremely efficient and caring organisation. They matched a carer to my aunt and uncle and their lives have been enhanced because of this choice.

Reply from Louise, General Manager at Oxford Aunts Care

Thank you so much for your review, it's heartwarming to know we have made such a positive impact on the lives of your aunt and uncle. We will forward this to our carer who I know will be delighted by your feedback.


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Review from B C (Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to have in the house, was almost like being at home again. I would be very glad if she came again.

Reply from Shila Odedra-Silvera at Oxford Aunts Care

Thank you, we are incredibly grateful for your review and so pleased that you are happy with our service. Our carers are fabulous and we are very proud of them, we will pass your comments on.


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Review from M M (Daughter of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Oxford Aunts for 3 years to provide care for our increasingly frail mother. Having to manage her care from a distance, we needed absolute reliability and trustworthiness, continuous communication regarding her health and any related issues and above all skilled, caring and compassionate
women. We found all of this with Oxford Aunts. Inevitably, there was the occasional personality clash but this was dealt with sensitively and with no break in care.
Having a live-in carer is more expensive than residential care but there are so many advantages associated with being in one's own home with individual care, surrounded by one's personal possessions.
Our mother was supported at home until she died.
The take-over by Sodexo earlier this year has not affected our arrangement in any way. I would not hesitate to recommend Oxford Aunts to anyone looking for live-in care/carers.

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Review from Rita B (Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially my husband, and soon after myself, have had carers from Oxford Aunts since June 2015. We have been completely satisfied and thankful for their care.

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Review from J D (Client) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of care so I have no means of comparing it. I have, however, found the carers to be most helpful and pleasant. They have treated me with dignity and politeness and I have no complaints. The carer I have has, for the long term, had breaks of 2-3 weeks, and I have substitutes
of equal quality.

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Review from Julia C (Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers, very good cooks and care for the dog and me extremely well.
I would recommend Oxford Aunts to friends and family without hesitation.

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Review from Lois H (Daughter of Client) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were rather thrown into the world of live-in carers when our parents suddenly needed full-time care, and Oxford Aunts were a godsend. It has not all been plain sailing however, as not all carers are created equal and some are more caring, and patient, than others. It would be a good idea if Oxford
Aunts carried out spot checks on their carers, as issues did arise from time to time and my frail, elderly mother wasn't up to managing the carers herself, and I couldn't be there all the time to oversee things. It's also a shame that Oxford Aunts have been swallowed up by a large corporate company, who have immediately put the prices up. We're moving to a smaller, more hands-on company as a result.

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Review from Pam W (Daughter of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oxford Aunts was the third company we tried towards the end of 2018 to secure live in support for our Mother. The other two being larger "national" service providers.
Despite going through the preparation stages with lots of assurances, with these two companies both failed to actually find carers
to put forward to provide the service.
Oxford Aunts was then recommended to us and our first live-in lady arrived Mid January. She was very experienced and very well suited to our situation.
In the 7 weeks she was with us, she was an enormous support not only to our Mother but also to the rest of the family.

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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Oxford Aunts Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Oxford Aunts Care is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) ) ÷ 36 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oxford Aunts Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Carers

Carers

Job Title: Carer

We are very proud of our experienced and dedicated carers, many of whom have been working for us for many years returning to us year after year. They bring a wealth of care and nursing experience to their roles, alongside an abundance of compassion, energy and dedication.


They are committed to helping and supporting families and we apply the same approach to our carers – we value and reward their contribution so they can deliver the high standards of care our clients should expect.


Kerri-Anne

Kerri-Anne Jones

Job Title: General Manager

I am a results-driven senior leader specialising in motivating and engaging teams to deliver high-quality services to vulnerable people in my community and beyond. I use my extensive leadership experience in health and social care to work collaboratively across teams and organisational boundaries, driving strategic initiatives to success. My passion is to assist organisations in achieving their strategic direction through developing strong people engagement cultures with an emphasis on high-quality service delivery. I lead change by implementing best practice systems to improve outcomes for those who need it most.


Parmjit

Parmjit Dulai

Job Title: Care Managers

The Oxford Aunts team is made up of care experts with a diverse range of experience across the care sector gained in a variety of settings. Many in our team started their careers as carers, and many have their own personal experiences of caring for family members or loved ones. As a team, they share a passion for enabling people to live in the comfort of their own homes with a high-quality live-in care service.


Katy

Katy Creswell

Job Title: Registered Operations Manager

After an 8-year career in retail management, I transitioned to the care sector in 2011 and earned a Level 5 Diploma in Health and Social Care. In 2023, I further advanced my expertise with a Postgraduate Level 7 Diploma in Health and Social Care Management.


I am a dedicated and energetic professional passionate about making a difference in people's lives and helping them achieve their goal of remaining at home, surrounded by loved ones. With extensive experience in health and social care management, I have held CQC registration three times, showcasing my commitment to high-quality care standards.


Care Team

Care Team

Job Title: Hourly Care

Located in the heart of Oxford, we provide a range of high-quality and bespoke hourly in-home care services designed to support people in living safely and independently at home. We are proud to have cared for thousands of people since 1967, enabling them to stay safely and happily in the comfort of their own homes, whilst providing much-needed peace of mind for their families.


Oxford Aunts is not an agency. We provide a fully regulated and managed service, so you can be assured that the hourly home care you receive is delivered to the highest standards.


Frequently Asked Questions about Oxford Aunts Care

What Type of Services does Oxford Aunts Care offer?

Oxford Aunts Care offers Home Care.

How many Carers does Oxford Aunts Care employ?

Oxford Aunts Care employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oxford Aunts Care to verify any information. View our terms and conditions. Oxford Aunts Care has an Enhanced Service – more info.