Oxford House Community Care

1-2 Park Parade, Park Road, Farnham Royal, Slough SL2 3AU
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9.5 35 Reviews
  • Oxford House Community Care, Slough
Oxford House Community Care provides high-quality person-centred care, support and companionship to people in their own homes. Care visits range from 30-minute visits to full-time live-in care.

The aim is to support individuals to retain their independence in their own homes and the team cover the Berkshire and South Buckinghamshire areas. Oxford House Community Care was acknowledged to be Outstanding under the ‘well-led’ category in its most recent CQC inspection (March 2019).

The team has over 30 years' experience in supporting individuals, with services ranging from domestic support to complex care needs, including dementia, palliative care, learning disabilities and reduced mobility needs. The care provided reflects not only a person’s health and well-being needs, but also their personal preferences and interests, giving them choice and control.

Oxford House Community Care recognises that every person they care for is an individual, so the care team take time to understand the level of care that is needed and work with them to create a care package that meets their needs, which can evolve over time.

The experienced, friendly team can explore all care options, including further opportunities that are available in the local community through time for you visits and help with assisted technology. Real time technologies help keep families up to date and involved with the care being delivered.

The care team are happy to discuss your home care requirements and the range of available funding options on a person-by-person basis.

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Care Provided by Oxford House Community Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oxford House Community Care
  • Person in charge
  • Donna Doyle (Registered Manager)

Funding & Fees Guide for Oxford House Community Care

  • Prices

  • £34.00 per hour

Oxford House Community Care Reviews (35)

Total of 35, showing 1-20
9.5

Oxford House Community Care has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years. Over all time Oxford House Community Care has 35 reviews.

Overall Experience

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Date Published

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Review from A M (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxfordhouse has been providing home care for my mum for over 3 years.
She has been through so much with previous carers, and the difference since being with Oxford House has been truly life-changing.
They are not just carers to us,they have become like family.
My mum has built a bond with all the
staff and so have i.
The kindness, respect, and genuine care they all show my mum every single day mean the world. It's not just the way they look after her physical needs, but the warmth and companionship they bring into her life.
She feels safe, valued, and happy, and that is priceless.
From the carers to the office staff, every single one of them has been incredible. Their dedication, professionalism, and compassion never go unnoticed. Even down to how they always keep me informed of any concerns, ensuring that my mum gets the best possible care. Knowing she is in such good hands brings me so much comfort.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you so much for your heartfelt words. It's an absolute privilege to care for your mum, and we're so grateful to be part of your lives. Knowing she feels safe, valued, and happy means everything to us. Your kind words will be shared with the whole team-they'll be thrilled to hear them! We're always here for you both. Warmest regards,Oxford House Team


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Review from C H (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been receiving excellent care services from Oxford House since 2022. This is our first experience of private care and right from our initial contact with the managerial staff they have guided and supported us, ensuring that they are available to get to know our family and carers so that
they are a good match that will provide the most appropriate care. They are very approachable and always make time for discussion, are active listeners and follow through to ensure that our expectations and changing needs are met.
They are always very professional, respecting our family's privacy and their client's dignity. They are extremely responsive and proactive which gives us great peace of mind and confidence when we have a change in circumstance such as a change of carer, illness or hospitalization. They are also very supportive and will always go above and beyond, showing a lot of empathy when helping both our family member and her carer.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you very much for your review, your kind words are greatly appreciated.


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Review from G K (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whereas communication can be awkward, overall carer relationship was good.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your review. We appreciate your feedback.


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Review from David W (Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am suffering from heart failure. Have struggled a long time on my own but finally had to admit I needed help. Arranged through an organisation. Apart from marrying my wife, it's the best thing I ever did.
An hour a day, 5 days a week in just four weeks: My long neglected maisonette has lost its deep
patina of dust, my carpets have never been so clean, my shower sparkles. I no longer dread weekends when I had to take my rubbish out - my carer and I bag it together but my carer carries it down a ramp and into the bins. I seek to do the onerous tasks like the food waste bin - but am overridden.
I'm aware that my carer is continually assessing me (!!) and checking that I'm good to go. My breakfast is cooked and served - I'm in a rut, eat an easy over-fried egg and toasted waffle every morning, plus a mug of coffee, black, half a teaspoon of sugar, level teaspoon of instant coffee, plus a yogurt or piece of fruit. All sussed by my carers and provisioned with a smile.

Reply from Kim Yeo, HR at Oxford House Community Care

Thank you very much for your feedback, it's nice to hear you are happy with our service.


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Review from Mary F (Relative of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As before with Oxford House, I have found the carers to be very kind and professional. They carry out their duties quickly and are good at explaining to Mum what they are doing. I would recommend, and have recommended them, to friends who have parents with developing challenges. It was a hard step for
me to take to accept help but from the engagement with the social worker originally organising cover for my holidays and business trips, to the carers that came for respite, and now having to step up to 2 x carers 4 x a day as Mum's mobility deteriorated so badly during an illness, that the carers have become a really big part of our day. They are always so nice, and have been a levelling presence when Mum was showing signs of panic and illness, helping me to explain things calmly to emergency services. I really appreciate their efforts and kindness.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your kind word.
We are glad that we are supporting you all through these changes.
Will share the feedback with the carers.


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Review from Audrey M (Wife of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is happy with the care he is receiving from the carers at Oxford House. They are very friendly and still retain their professionalism. They always ask if there is anything they can do for me too which is very nice. We have only had care from Oxford House since the 13th of November 2023 but
we do not have any problems with any area within this care company.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you very much for your feedback.
We will share this with the carers.
Regards.


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Review from S M (Daughter of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started to use Oxford House Community Care for my mum. We have been very pleased with our care. The team have been very helpful. My mum has a regular carer which is essential for dementia patients. The carer is excellent and treats Mum with dignity, and is kind and self-motivated.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your feedback.
We will share your comments with the regular carer.


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Review from Nanu G (Son of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my parents from Australia and just wanted to give very positive feedback about the carer who comes to help with my dad. She is punctual, polite, very caring and a total credit to your service.
Please pass on my thanks to her and wish her all the best with her career... she told
me she wants to train in nursing. She would be excellent in nursing.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you very much for your feedback. We will share this with the carer.


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Review from C D (Wife of Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having promised my husband I would care for him at home in his last months, I could not have managed his needs without the help and support of Oxford House. Their carers are calm, professional, compassionate and always reliable. The backup office team are unfailingly helpful in liaising with other health
service providers and always having time to listen to concerns and problems, often offering solutions and good advice. The training is excellent, and I thank the whole team for aiding me through this difficult time.

Reply from Donna Doyle, Manager at Oxford House Community Care

It was our pleasure supporting you to fulfil your promise, we are pleased we could help under difficult circumstances.
Wishing you all the best.


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Review from E D (Client) assisted by family/friend published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers come at the right time. They're helpful, I look forward to them coming. It's company for a little while.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your review.
I am pleased you are satisfied with our service.


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Review from Mary L (Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Positive points of the carers are: their attention to details that need doing but cannot always be expressed.
Positive points of Managerial staff are: ready to listen, consistent helpful attitude to put things right, to ensure smooth transition of any changes in health.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your review, we understand that you are unable to comment on value.
We are pleased that you feel the team support you.


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Review from Kathleen E (Client) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love all my carers. During covid they put their lives at risk and recently with the hot weather they were fantastic.

Reply from Donna Doyle, Manager at Oxford House Community Care

We are very proud of the way our carers have dealt with the difficulties over the past two years.
It is nice to know all their hard work is appreciated.


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Review from Thomas R (Client) assisted by family/friend published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Service overall is adequate - some carers are very good, others are just satisfactory.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for your feedback, we hope that now the busy holiday period has finished you will have your regular carers back.
Our area supervisor will follow up on your comments.


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Review from M C (Wife of Client) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been with Oxford House Community Care for well over a year now and we can't be happier with the level of care provided by them. Always friendly, cheerful and very caring. My hubby is very happy with the care and help he receives. They take their time and he doesn't feel rushed by the carers and
everything is left tidy when they leave. Thank you.

Reply from Donna Doyle, Registered Manager at Oxford House Community Care

Thank you very much for your review. We will share with our team of carers.


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Review from Robert P (Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really am being cared for. My carers even do the most disagreeable jobs. I can always depend on them.

Reply from Donna Doyle, Manager at Oxford House Community Care

Thank you for such lovely feedback. We are very lucky to have such caring and compassionate carers.


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Review from G R (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very informative and took the time to find out all that they needed to know to help the client - from management to carers level. Staff kept in touch to see if any more help was needed. Suggestions of any equipment that could help more (especially with mobility) was quickly forthcoming. I
did not need four calls per day, but the morning call was extremely helpful, but I could ask for more calls if required.

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Review from Robert S (Husband of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administration department dealt effectively and with patience and understanding to our various date changes caused by operation cancellations. All the carers were polite, friendly and understanding of our circumstances. They had a very good understanding of what was required to get my wife to bed
each evening and carried out their tasks with kindness and efficiency. One, in particular, had a very good personal relationship with my wife, and it was a pleasure to hear them laughing together.

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Review from John M (Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client of Oxford House since being discharged from hospital about 1 year ago. I receive 3 visits a day from one of the carers, a 1-hour visit in the morning, and a 30-minute visit at lunchtime and another 30-minute visit in the evening. Each visit includes providing a meal and for the
morning visit, I am also assisted to get showered and dressed.
The carers are caring and helpful and I cannot praise them too highly for their professionalism. Overall, I am very pleased with the service I receive from Oxford House Community Care.

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Review from Sue S (Daughter of Client) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very pleased with the care provided to my mother in her own home. Her carer is more like a friend and is a very welcome visitor. Our mother is able to stay in her own home and can manage well with the support her carer provides on a daily basis. The carer is very reliable, caring and
will always go the extra mile to ensure our mother is safe and well.

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Review from Jayne S (Daughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have enough praise for this wonderful care company. Oxford House have been looking after my father for many years, the last few being even more challenging. The care staff are amazing, so caring and kind.


Most recently the 'Registered Manager' has gone above and beyond not only to care for

my father's needs but also my mother's welfare. Thank you so much, I cannot thank you enough, Oxford House are extremely lucky to have you with your amazing organisational skills, compassion and care.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Oxford House Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Oxford House Community Care is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oxford House Community Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (6)

Donna

Donna Doyle

Job Title: Registered Manager

Joined: 2008

Donna started her career at Oxford House in 2008. In 2021, Donna successfully applied to CQC to become our Registered Manager.


Donna has overall responsibility for day to day regulatory compliance and ensuring that we meet or exceed all fundamental standards of care. Donna has recently completed her Level 5 Diploma in Leadership for Health & Social Care.


Claire

Claire Barry

Job Title: Care Co-ordinator

Joined: 2013

Claire started her career at Oxford House in July 2013 as a carer, working evenings in Slough. After a couple of years, Claire joined the office team in the role of Care Coordinator. In this role, Claire organises the calls for all carers in all areas. Claire works closely with the local authorities, liaises with GP’s, District Nurses and is in regular contact with our client’s and their relatives. Claire also works on our out of hours service.


Monika

Monika Jalota

Job Title: Area Supervisor

Joined: 2014

Monika is an Area Supervisor at Oxford House. Monika is originally from India but moved to the UK 14 years ago.


In her free time, she loves travelling the world, She also loves spending time with her kids, and baking together at home.


Monika initially joined Oxford House as a Carer in 2014 which then led to promotion to Senior Carer in 2019.


Monika then started working on her NVQ Level 2,3&4 which strengthened her knowledge and skill set and progressed to her new position as an Area Care Supervisor.

"I thoroughly enjoy my job as it has taught me a lot of new skills and enhanced my confidence. Currently, I am working towards my NVQ Level 5, which I'm hoping will lead me to a Registered Manager position. I enjoy working with my team and the individuals I look after who are just like my family now. Seeing a smile on their faces truly makes my day as I feel like I have achieved a good sense of satisfaction. I believe that I have gained some unique skills through my role that enable me to provide consistent, individualised care and support to residents in a caring environment."


Denise

Denise Neighbour

Job Title: Senior Carer

Joined: 1998

Denise joined Oxford House in 1998, she is our longest-serving member of staff and recently won an award to recognise this – Berkshire Care Awards 2024. There is nothing Denise won’t do for her clients, she goes above and beyond to ensure the smooth running of the Windsor area.


Denise trains carers to the highest standards and is always on hand to offer support to her team. Denise is an exemplary Senior Carer and has dedicated her working life to helping others feel safe and well looked after in their own homes.


Wajiha

Wajiha Humayoun

Job Title: Senior Carer

Joined: 2018

Wajiha joined Oxford House Community Care in March 2018. Wajiha’s knowledge and skills have developed brilliantly over the last 6 years, making her a valuable team member and support for our whole team across Slough and Langley. Wajiha is helpful, thorough and keen to develop her knowledge, especially in Dementia. Wajiha has completed her Level 2 Adult Care Apprenticeship Award and Level 3 Diploma in Adult Care.


Wajiha has a great understanding of our clients, she carries out reviews, home-from-hospital checks, MAR audits and carer supervisions.


Luanda

Luanda Venning

Job Title: Senior Carer

Joined: 2012

Luanda has worked in the care sector for many years, she first joined Oxford House in 2012. Luanda is our Senior carer in Maidenhead, where she looks after clients and carers.


Luanda offers support and guidance to new starters, and trains and mentors them to provide professional, quality care. Luanda sets up client packages, reviews care plans and MAR Audits, and carries our carer supervisions and spot checks. Luanda has Level 2 & 3 awards in Health & Social Care and uses the knowledge and skills gained to provide our clients with the best care service possible.


Frequently Asked Questions about Oxford House Community Care

What Type of Services does Oxford House Community Care offer?

Oxford House Community Care offers Home Care.

How many Carers does Oxford House Community Care employ?

Oxford House Community Care employs 86 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oxford House Community Care to verify any information. View our terms and conditions. Oxford House Community Care has a Platinum Service – more info.