Oxford House Community Care

1-2 Park Parade, Park Road, Farnham Royal, Slough SL2 3AU
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9.5 35 Reviews
  • Oxford House Community Care, Slough
Oxford House Community Care provides high-quality person-centred care, support and companionship to people in their own homes. Care visits range from 30-minute visits to full-time live-in care.

The aim is to support individuals to retain their independence in their own homes and the team cover the Berkshire and South Buckinghamshire areas. Oxford House Community Care was acknowledged to be Outstanding under the ‘well-led’ category in its most recent CQC inspection (March 2019).

The team has over 30 years' experience in supporting individuals, with services ranging from domestic support to complex care needs, including dementia, palliative care, learning disabilities and reduced mobility needs. The care provided reflects not only a person’s health and well-being needs, but also their personal preferences and interests, giving them choice and control.

Oxford House Community Care recognises that every person they care for is an individual, so the care team take time to understand the level of care that is needed and work with them to create a care package that meets their needs, which can evolve over time.

The experienced, friendly team can explore all care options, including further opportunities that are available in the local community through time for you visits and help with assisted technology. Real time technologies help keep families up to date and involved with the care being delivered.

The care team are happy to discuss your home care requirements and the range of available funding options on a person-by-person basis.

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Care Provided by Oxford House Community Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oxford House Community Care
  • Person in charge
  • Donna Doyle (Registered Manager)

Funding & Fees Guide for Oxford House Community Care

  • Prices

  • £34.00 per hour

Oxford House Community Care Reviews (35)

Total of 35, showing 21-35
9.5

Oxford House Community Care has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years. Over all time Oxford House Community Care has 35 reviews.

Overall Experience

  • 25
  • 6
  • 3
  • 0
  • 1

Date Published

35
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4
8
27

Review from Evelyn P (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Tina F (Daughter of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and service that my mum gets from Oxford House. The team are excellent. The carers are reliable and do their job to the highest standard. Any issues are relayed to me promptly via the office team. My mum is in safe hands with them, and that is a high level of reassurance to both
my mum and I.

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Review from Lynette P (Daughter of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are more than happy with the care they give our mother. Very helpful. Also friendly.

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Review from J S (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my carers very helpful and kind, always help me if I need it. Very happy.

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Review from S H (Daughter-in-law of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, always ready to help. As our father-in-law lives with us, we see if first hand, the kind of care he is given. Very happy with the type of care given.

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Review from Ghazala G (Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care 4+times a day through Oxford House Community Care.
The change in management has seen a huge improvement in communication, empathy and care, especially as my husband has dementia and is in poor health. In particular, the manager and 2 other staff members from Oxford
House Carers really do have his best interests at heart and have been excellent and finding 2 carers perfect for him. I used to feel anxious calling the office to discuss my husband's care but now, when I call the office, I am listened to as I know what’s best for my husband and know Mr Gilani is well cared for. The carers are eligible for 5 stars and are doing a perfect job professionally.

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Review from P S (Partner of Client) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very professional, giving support and consideration to his needs.

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Review from E S (Son of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care the carers provide towards my mum. They are friendly and courteous towards her, which makes her feel relaxed while handling her in all aspects. The agency management is very helpful and provides a professional service.

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Review from Jane M (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Once the care package was set up the carers have mainly arrived at the time expected (just a few unforeseen exceptions). As a provider they have been very flexible and been able to accommodate my mum's changing needs, having been able to increase or decrease the number of visits as required. They have
also liaised with the local authority requesting further assessments at home which has been very useful.
The carers make a fuss of mum as well as talking to my dad who is her main carer.

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Review from Carole G (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly grateful to all of those who have been and are active in the care of my mum over the last 6-7 months and going forward - they are always ready to help if I have any questions or any concerns. They have truly been a lifesaver. I live a 4-hour round journey and I feel peaceful in the knowledge
that my mum is being cared for and if she is happy then I am too. Thank you.

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Review from K S (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Oxford House care team has provided us with good care for my disabled mother. This care has helped us tremendously whereby my children and myself can now concentrate and continue with our daily lives. I can rely on the care provided and carry on with my work life without worrying too much about my elderly
mother. The staff are good and friendly and helpful.

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Review from S G (Daughter of Client) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say a huge thank you for the first-class service received in caring for my father, who is 91.
The level of care is second to none and I can rest assured he is well looked after and able to stay in his own home, which means so much to him.

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Review from Debbie K (Daughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from Oxford House, the team on the phone are most helpful, the carers are good and kind, just sometimes are not on time, which causes my mother to get very anxious.

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Review from Lauren W (Granddaughter of Client) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poorly run, no set times for carers to arrive, extremely poor medication practices, rude office staff told my nan she had been 'a nuisance since she joined them' for wanting 4 hours between her medication as had been advised by GP. Some carers are lovely, others are rude and lazy. If I could recommend
one place not to go, it would be here.

Reply from Tony Johnston at Oxford House Community Care

We are sorry that you are dissatisfied with our services. We have previously reviewed these concerns and understand that they are resolved. The review included social services, your grandmother and ourselves. We organised and continue to provide an additional weekly visit from one of the area supervisors to ensure that all visits and gaps between visits are as planned. Our data suggest that all visits are taking place as planned and within acceptable tolerances. We have previously asked your grandmother if she would like to switch agency, but she is adamant that she wishes to stay with us on the basis of having developed strong bonds with her team of Carers.


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Review from Neil T (Son of Client) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not the easiest of clients. She has dementia and refuses to go into a care home. Oxford House Community Care attends to her three times daily. The carer gets her out of bed, washes and dresses her. Makes sure she has her hearing aids in then settles her in front of the TV. Gets her breakfast
and then makes sure she is comfortable until the carer returns. Mum's eating habits are not the best in as much she would live on jam sandwiches. Her carer knows she likes fried fish from the local fish and chip shop, so she takes the time to call into the shop to collect some fresh cooked fish. She really enjoys this. The carer makes her a jam sandwich for an afternoon snack. A member of the family calls in at teatime and makes her a sandwich (jam) and cake. Finally, early evening, the carer calls to get her into bed and settle her down for the night. Mum has nothing but praise for her carer and it is a comfort for me and my siblings to know that she is being well looked after.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Oxford House Community Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Oxford House Community Care is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oxford House Community Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (6)

Donna

Donna Doyle

Job Title: Registered Manager

Joined: 2008

Donna started her career at Oxford House in 2008. In 2021, Donna successfully applied to CQC to become our Registered Manager.


Donna has overall responsibility for day to day regulatory compliance and ensuring that we meet or exceed all fundamental standards of care. Donna has recently completed her Level 5 Diploma in Leadership for Health & Social Care.


Claire

Claire Barry

Job Title: Care Co-ordinator

Joined: 2013

Claire started her career at Oxford House in July 2013 as a carer, working evenings in Slough. After a couple of years, Claire joined the office team in the role of Care Coordinator. In this role, Claire organises the calls for all carers in all areas. Claire works closely with the local authorities, liaises with GP’s, District Nurses and is in regular contact with our client’s and their relatives. Claire also works on our out of hours service.


Monika

Monika Jalota

Job Title: Area Supervisor

Joined: 2014

Monika is an Area Supervisor at Oxford House. Monika is originally from India but moved to the UK 14 years ago.


In her free time, she loves travelling the world, She also loves spending time with her kids, and baking together at home.


Monika initially joined Oxford House as a Carer in 2014 which then led to promotion to Senior Carer in 2019.


Monika then started working on her NVQ Level 2,3&4 which strengthened her knowledge and skill set and progressed to her new position as an Area Care Supervisor.

"I thoroughly enjoy my job as it has taught me a lot of new skills and enhanced my confidence. Currently, I am working towards my NVQ Level 5, which I'm hoping will lead me to a Registered Manager position. I enjoy working with my team and the individuals I look after who are just like my family now. Seeing a smile on their faces truly makes my day as I feel like I have achieved a good sense of satisfaction. I believe that I have gained some unique skills through my role that enable me to provide consistent, individualised care and support to residents in a caring environment."


Denise

Denise Neighbour

Job Title: Senior Carer

Joined: 1998

Denise joined Oxford House in 1998, she is our longest-serving member of staff and recently won an award to recognise this – Berkshire Care Awards 2024. There is nothing Denise won’t do for her clients, she goes above and beyond to ensure the smooth running of the Windsor area.


Denise trains carers to the highest standards and is always on hand to offer support to her team. Denise is an exemplary Senior Carer and has dedicated her working life to helping others feel safe and well looked after in their own homes.


Wajiha

Wajiha Humayoun

Job Title: Senior Carer

Joined: 2018

Wajiha joined Oxford House Community Care in March 2018. Wajiha’s knowledge and skills have developed brilliantly over the last 6 years, making her a valuable team member and support for our whole team across Slough and Langley. Wajiha is helpful, thorough and keen to develop her knowledge, especially in Dementia. Wajiha has completed her Level 2 Adult Care Apprenticeship Award and Level 3 Diploma in Adult Care.


Wajiha has a great understanding of our clients, she carries out reviews, home-from-hospital checks, MAR audits and carer supervisions.


Luanda

Luanda Venning

Job Title: Senior Carer

Joined: 2012

Luanda has worked in the care sector for many years, she first joined Oxford House in 2012. Luanda is our Senior carer in Maidenhead, where she looks after clients and carers.


Luanda offers support and guidance to new starters, and trains and mentors them to provide professional, quality care. Luanda sets up client packages, reviews care plans and MAR Audits, and carries our carer supervisions and spot checks. Luanda has Level 2 & 3 awards in Health & Social Care and uses the knowledge and skills gained to provide our clients with the best care service possible.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oxford House Community Care to verify any information. View our terms and conditions. Oxford House Community Care has a Platinum Service – more info.