Oxford Private Care

Shrublands, Faringdon Road, Cumnor, Oxford OX2 9QY
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9.9 11 Reviews
  • Oxford Private Care, Oxford
Oxford Private Care has been the beacon of compassionate care and support for over four decades. As a second-generation family-run home care company, they carry forward a legacy of unwavering commitment to clients' well-being. Their roots run deep in the community, and their reputation is built on trust, experience, and excellence.

The company proudly stands as a regulated home care provider, ensuring the highest standards of care delivery. Its dedication to quality is reflected in a "Good" rating from the Care Quality Commission (CQC), with a coveted "Outstanding" distinction for well-led services (May 2019). They take pride in exceeding regulatory expectations and providing you with peace of mind.

Oxford Private Care recognises that each person is unique, with their own set of needs and preferences. Their approach to care is deeply individualised, focusing on your specific requirements, goals and aspirations. Their mission is clear: to empower you to stay at home, surrounded by the familiar comforts and memories that matter to you.

Independence is a cornerstone of their philosophy. They believe that you should have the freedom to lead the life you want, for as long as you want. The dedicated team of caregivers, trained and experienced, is on hand to support you every step of the way, offering a wide range of services that cater to your needs.

Beyond care, the team build lasting relationships based on trust, respect and empathy. They are more than a home care company; they are your extended family, there to enrich your life with dignity, security and the comfort of home. Join Oxford Private Care on this journey towards a brighter, more independent future. Your well-being is their enduring mission.

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Care Provided by Oxford Private Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Oxford Private Care
  • Person in charge
  • Mark Collins (Business Director)

Funding & Fees Guide for Oxford Private Care

  • Prices

  • Visiting care charges between 07:00 - 22:00;


    30 minutes weekdays £16.15
    45 minutes weekdays £22.25
    60 minutes weekdays £28.85


    30 minutes weekends £19.85
    45 minutes weekends £26.95
    60 minutes weekends £31.75


    Sleeping and waking nights price on application


    Managed live-in care from £1350 per week

  • All of our support is tailored to meet your individual needs. Final quote would be based on the free care assessment. Fees are reviewed a minimum of annually with increases applied from 1st April

Oxford Private Care Reviews (11)

9.9

Oxford Private Care has a Review Score of 9.9 (9.921) out of 10, based on 11 reviews in the last 2 years. Over all time Oxford Private Care has 11 reviews.

Overall Experience

  • 10
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Date Published

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Review from J R (Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to long-term health issues I have been a client of Oxford Private Care since 2012. The service I receive is top class. In fact I still have the original carer who was allocated to me all those years ago. For me it is like having a dear friend coming to visit and helping me to carry on being independent.
All
the staff at OPC are very helpful and friendly. If I have any queries with them it is very easy to get in touch.

Reply from Mark Collins, Director at Oxford Private Care

Thank you for your kind words. We're so pleased to have been supporting you over the years and it's wonderful to hear how much your carer means to you. Your feedback means a lot to us.


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Review from C G (Daughter of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oxford Private Care team are, and have been, very supportive of my mother's needs, looking after her medications and helping her with the day-to-day necessities she now finds difficult, such as meal preparation and washing up. Occasional inconsistencies arise, and there are times when my mother expresses
discontent in the varied timings of some visits and the things that can and cannot be done. However, she can be difficult to please, having quite a strong will and with increasing moments of dementia confusion setting in, so in general, I am very grateful for what help is offered.

Reply from Mark Collins, Director at Oxford Private Care

Thank you for sharing your positive experience with the Oxford Private Care team. We're glad to hear our team has been able to support your mother with her medications and daily needs. Your appreciation means a lot to us. We understand that occasional inconsistencies and varied visit timings can be frustrating. We appreciate your patience and understanding. Your feedback is invaluable and we will strive for consistency and improvement. Please let us know if there are any specific areas where we can enhance our care. We're here to ensure your mother receives the best support. Again, thank you for your kind words and for entrusting your mother's care to us.


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Review from Debbie K (Daughter of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies that visit Mum speak to her clearly, repeating slowly and louder if needed and engage her in general chit-chat. They are gentle with removing her support stockings and always ask her before doing so. They ask if she needs anything else doing ie washing up, a drink, one lady hoovered for
her. When l am there they are friendly and chatty with me and answer any questions I may ask. Both Mum and I are very happy with the service the ladies provide.

Reply from Mark Collins, Director at Oxford Private Care

Thank you for the excellent review of our team's care for your mum. Your kind words mean the world to us. We're delighted that our carers communicate clearly with your Mum, engage her in friendly conversations and are gentle and considerate when assisting her. We're also pleased they take the initiative to ask if she needs anything else and go the extra mile to help. Your satisfaction and your Mum's well-being are our highest priorities. Thank you once again for sharing your positive experience with us. We look forward to continuing to provide the best possible care and support.


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Review from Sian P (Daughter of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere gratitude to my mum's carer. She absolutely goes above and beyond every day, but especially during the Christmas period and the recent terrible weather. I have noticed such an improvement to my mum's general wellbeing and I know that has a lot to do with the lovely
bond she has with her carer. I can't express my thanks enough and would really like my mum's carer to know she has such a positive impact in my mum's life. Thank you.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your kind and heartfelt feedback. It truly means the world to us to hear how your mum's carer has positively impacted her life. We are incredibly proud of the dedication and compassion our carers show and it's wonderful to know that this has made a meaningful difference in your mum's well-being, especially during the festive season and the challenging weather. We will pass on your gratitude to her carer. Knowing that her efforts are appreciated will brighten her day. Thank you again for taking the time to share this lovely review.


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Review from Michael M (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Oxford Private Care in the spring of this year as my mother was no longer able to look after herself.
From the moment we were introduced to the carers, we were reassured and confident we were in safe hands. On meeting the care staff nothing was too much trouble and the kindness
and professionalism throughout the rest of the year has been first class.
Sadly Mum had a couple of illnesses to deal with and each time she returned from hospital these wonderful care staff looked after her like she was their own relative.
When we had serious issues to address the carers were always happy to support me on the phone and visits to make sure we got the best service and care for Mum.
We met many lovely staff and we can not name them all but each of them was excellent and would not hesitate to use this caring company again.
Thank you.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your heartfelt review of Oxford Private Care. We are genuinely touched by your kind words and delighted to hear that our carers provided the support and compassion your mother needed during such a challenging time. Our team is dedicated to treating every client with the utmost respect and care, just as we would our family members. It means the world to us to be able to offer you reassurance and confidence in our services. We will be sure to share your wonderful comments with our staff. They will be thrilled to know their efforts positively impacted your mother's well-being and your family's peace of mind. Thank you again for choosing Oxford Private Care. We are here for you and your family whenever you need us.


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Review from S J (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been receiving care and support from Oxford Private Care and we are extremely happy with the service that we receive.
Nothing is too much trouble. The office are always on hand to help me resolve any issues I may have. We have an assigned care manager who is very approachable, knowledgeable
and supportive.
My dad has consistent care from the team and this has insured that he's able to build relationships and trust the staff that are supporting him.
Having a consistent team visiting, they are quick to notice changes in his health and report them immediately.
They work well as a team, excellent sharing and communicating to the next member of staff coming in.
It's reassuring to know that the staff team are long-term consistent staff and there isn't a high turnover of staff in the service.
The staff will call immediately and share their concerns and offer a solution.
Living in a different area it gives me great peace of mind knowing that he's cared for so well.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your kind words. We are delighted to hear that you and your dad are happy with the care and support provided. It's our priority to offer consistent and compassionate service, and we're glad to know it brings you peace of mind. Your review means a lot to our team!


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Review from Michelle C (Mother of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with the care company in June 2023 as the last care company was terrible, The care manager and her team have always been so professional from the moment I spoke with them for my mother in-laws care, she needs a lot of care and sometimes can be very difficult towards the carers. As a family
we really do need them to give us updates on her every day so I have a daily app that I can see for every visit to my mother-in-law. I would like to thank all the carers for the support and care that is shown to her.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your heartfelt review. We are thrilled that you've had a positive experience with our team since June 2023. Our care managers and carers strive to provide professionalism and compassion, especially in challenging situations. We're glad the daily updates through the app have been helpful for you and your family. Your kind words and appreciation mean a lot to us.


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Review from Ian P (Husband of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received care from Oxford Private Care since January 2015, and we have never had any problems. Whenever we have had to vary the care for holidays, etc, it has been so easy to do via the telephone. The carers that attend to my wife are all so very nice and accommodating, and nothing is too
much trouble.
Long may it continue!

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your kind words. We're delighted you've had a positive experience with Oxford Private Care. Our care team takes great pride in providing compassionate and flexible care, and your feedback means a lot to us. We'll continue to strive to meet your needs. Thank you again.


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Review from Mark W (Son of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffered a stroke at the end of 2023, and when she returned home from hospital at the start of 2024, she needed two-handed care, and we were assigned to Oxford Private Care. There was an initial visit from the service managers, who assessed the home, and the facilities we had, and examined how
Mum would do things such as get in and out of bed, use the toilet, and be washed - all to work out the best methods of care for her.
We felt secure that Mum would be looked after well based on the initial consultation visit.
As with every family that has carers come into their family home, we were a little cautious, but the staff that helped mum were always kind, and friendly and tried to make her comfortable - accompanying some of the trickier tasks with good humour.
The carers weren't intrusive, but were friendly to family members, offering advice on care when needed.
We are grateful to them for the care they have given and have hopefully helped set Mum on a path to recovery.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear about your positive experience with Oxford Private Care. It's wonderful to know that the initial visit from our managers made you feel secure about the care your mum would receive. We understand how important it is for families to feel confident and comfortable with the care provided, especially during such a challenging time. Your kind words about our carers being kind, friendly, and attentive to your mum's needs while respecting your home and family dynamics mean a lot to us. We will certainly pass on your comments to the carers and management involved in your mum's care. Feedback like yours is invaluable as it helps us to continue delivering the high-quality care we strive for every day. Knowing that our team could contribute positively to your mum's care at home is truly heartwarming. Thank you once again for your review. We are grateful for your trust and support.


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Review from E B (Daughter of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has used Oxford Private Care for over 6 months, and we are so happy to have found this company. All four of her children currently live overseas so knowing that she has reliable, consistent care is vital. Every carer who visits her is friendly, knowledgeable and professional. They take time
to chat, and often they are the only people she sees each day. They are observant picking up on issues and go about their care in a very calm and sensitive manner. Having access to the care app is so important as I can see each day how the visit has gone and if needed follow up. One carer had to deal with an incident where Mum had fallen and she went above and beyond in making sure people were notified and Mum was reassured. The follow-up with managers was fabulous and they made changes with short notice. I recommend this agency to anyone wanting daily care for their loved one.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for your wonderful review! We are thrilled to hear that your mother has been receiving the reliable and compassionate care she deserves from Oxford Private Care. It's heartening to know that our carers are positively impacting her daily life and providing peace of mind for you and your siblings. We're glad that access to our free Care App has been helpful in keeping you informed and connected despite the distance. Your recommendation means a lot to us, and we will continue striving to provide exceptional care for your mother. Thank you again for your kind words and trust in our services!


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Review from Paul W (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that has been provided for my 91-year-old mother has been outstanding.
All the staff who visit Mum are professional, friendly and extremely helpful.
They always have a smile on their face and they are always happy to help. They really care for Mum and want to make sure she is looked
after at all times.
I thoroughly recommend Oxford Private Care.

Reply from Mark Collins, Director at Oxford Private Care

Thank you so much for taking the time to share your experience with Oxford Private Care. We are delighted to hear such positive feedback about the care provided to your 91-year-old mother.
Our dedicated team takes great pride in delivering outstanding care and ensuring the well-being of our clients. It warms our hearts to know that our staff's professionalism, friendliness, and helpfulness have made a positive impact on your mother's life. Their commitment to her happiness and safety is at the core of our values.
Your kind recommendation means a lot to us, and we are honoured to have had the opportunity to assist in caring for your loved one. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you once again for your trust in Oxford Private Care. We look forward to continuing to provide excellent care to your mother.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Oxford Private Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Oxford Private Care is calculated as follows: ( (58 Excellents x 5) + (5 Goods x 4) ) ÷ 63 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oxford Private Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Oxford Private Care

What Type of Services does Oxford Private Care offer?

Oxford Private Care offers Home Care.

How many Carers does Oxford Private Care employ?

Oxford Private Care employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oxford Private Care to verify any information. View our terms and conditions. Oxford Private Care has a Platinum Service – more info.