Parkgate Nursing Agency

1 Boundaries Road, London SW12 8ET
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9.5 6 Reviews
  • Parkgate Nursing Agency, London
Parkgate Nursing Agency delivers a wide portfolio of care services to clients in their own home environment on a one-to-one basis.

The company specialises in caring for those who have an increasing age or disability, who may find it difficult to cope with domestic responsibilities and their own personal care needs.

Staff are selected that are kind and compassionate and have a strong background in care. Individuals are treated with dignity and respect at all times.

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Care Provided by Parkgate Nursing Agency

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Urowoli Alatan
  • Person in charge
  • Olu Alatan (Manager)

Funding & Fees Guide for Parkgate Nursing Agency

  • Prices

  • Available on Request

Parkgate Nursing Agency Reviews (6)

9.5

Parkgate Nursing Agency has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Parkgate Nursing Agency has 6 reviews.

Overall Experience

  • 6
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Date Published

6
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0
5
1

Review from Richard P (Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Park Gate since 2019 and have been very happy with the service I have received from them. I don’t have to worry about whether carers will turn up. They have been 100% reliable, never missing a visit. They are very flexible, getting me up early when I have appointments. The carers
are always very pleasant. They have been well-trained and understand what needs to be done. They keep my flat tidy and look after me very well. I fully recommend their service.

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Review from Rupert P (Brother of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkgate have been caring for my brother for more than 5 years. My brother uses an electric wheelchair and has very little mobility and needs to be got out of bed in the morning and put to bed at night. This operation is conducted using a permanent hoist in his home.
Parkgate have been able to provide
efficient and friendly carers. The manager has also provided useful care advice to me for when I need to look after my brother on holiday or on occasions while he is away from home.
Recently the lift at my brother’s flat broke down while he was out, preventing his return home. Parkgate were able to redirect his carers to look after him at my home after quickly organising the provision of a hospital bed at our home.
Overall Parkgate has been able to provide two carers, morning and evening, and exercise some flexibility for early mornings (eg: for hospital appointments) and late evenings for one or two important social occasions. They have always been helpful and friendly.

Reply from Olu Alatan, Manager at Parkgate Nursing Agency

Thank you for your response. We are continuing to look after your brother and are glad that you are so happy with the service we provide. We look forward to carrying on our relationship in the future. Best wishes


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Review from Charles W (Husband of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkgate have been supporting my wife with complex needs for nearly 12 months. They were one of the few agencies who could support her care plan of four visits by 2 carers. Parkgate is well run - the owners are highly competent and very helpful. Management supervises and train the carers very well.
The carers are very kind and considerate.

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Review from N W (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Parkgate Nursing Agency team have been caring for my mother for a year. The care offered and support given have made a world of difference to my mum and immeasurably improved her quality of life. They helped us successfully navigate a continuing healthcare assessment and has forged positive relationships
with my mum's healthcare professionals to ensure her needs a fully met. The carers (who come four times a day) are kind, respectful, thoughtful and friendly. Huge thanks to the whole team.

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Review from Valerie T (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed to Parkgate following some issues with other agencies. Parkgate were always very helpful and supportive. The carers were lovely and management too were very responsive and caring. Where possible we always had the same team of carers and they formed a close bond with my mum. If there were
any problems or we needed additional support for a while, eg if we needed to go away for a few nights, Parkgate could always help. Best of all they were reliable and would always come no matter if there were train strikes or traffic problems or last minutes sickness you know they wouldnt let you down. A huge thank you to all.

Reply from Olu Alatan, Manager at Parkgate Nursing Agency

Dear Valarie,
Thank you for your response. We had the opportunity to look after a wonderful women during the last 6 years of her life and she will be greatly missed by all staff at Parkgate. We wish you and your family well in the future.


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Review from Serif J (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkgate have provided an excellent service for my mum. Mum was always treated with great respect and care and had a wonderful relationship with her carers. They were punctual, reliable and trustworthy.
Parkgate was always helpful with advice and nothing was inconvenient or too much trouble.
I would
highly recommend Parkgate.

Reply from Roli Alatan, Manager at Parkgate Nursing Agency

Dear Serif,
Thank you for your kind words. It was such a pleasure looking after your mother for the last 5 years. We hope that your mother is settled in her new home and we wish you well in the future. Kind Regards.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Parkgate Nursing Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Parkgate Nursing Agency is calculated as follows: ( (27 Excellents x 5) ) ÷ 27 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Parkgate Nursing Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Parkgate Nursing Agency

What Type of Services does Parkgate Nursing Agency offer?

Parkgate Nursing Agency offers Home Care & Nursing Care.

How many Carers does Parkgate Nursing Agency employ?

Parkgate Nursing Agency employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Parkgate Nursing Agency to verify any information. View our terms and conditions. Parkgate Nursing Agency has an Enhanced Service – more info.