PerCurra Nottingham

117 Trent Boulevard, West Bridgford, Nottingham NG2 5BN
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9.6 10 Reviews
  • PerCurra Nottingham, Nottingham
Since 2008 PerCurra has been providing an extensive range of services to all adults who require support to live their life their way. PerCurra supports people with a range of needs due to learning or physical disabilities, mental health or other health issues.

As a company, and as individuals, PerCurra is passionate about delivering outcome-focussed, reliable and industry-leading services. Clients receive the care they need, when they want it and for how long they want it – delivered by a carer they trust and like.

CQC overall rating is 'Good' (April 2018).

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Care Provided by PerCurra Nottingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Townend (Care Manager)

Funding & Fees Guide for PerCurra Nottingham

  • Prices

  • From £29

  • Please contact us to discuss costs for your specific requirements

PerCurra Nottingham Reviews (10)

9.6

PerCurra Nottingham has a Review Score of 9.6 (9.609) out of 10, based on 8 reviews in the last 2 years. Over all time PerCurra Nottingham has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from Steve W (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For families in a time of crisis you need a level headed professional approach. Percurra not only support my mother with professional and tailored care then have supported us as a family. We cannot thank them enough and look forward to watching our mother blossom once again with, what we know, is kind
and compassionate support. We cannot be more delighted.

Reply from Estelle Vincent, Communications Co-ordinator at PerCurra Nottingham

Thank you so much for your heartfelt words! We are truly honoured to be able to support your mother and your family during this challenging time. Our team is dedicated to providing compassionate and personalised care and it's rewarding to hear that our efforts are making a positive difference. We're excited to continue this journey with you and watch your mother thrive. Your trust and appreciation mean the world to us!


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Review from Rebecca H (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Percurra are the reason I sleep well at night. My father in his 90th year is well cared for with a personalised package of care delivered with dignity and respect. He has a weekly shopping trip which he loves with his favourite carer, and he lives in his own home. This has only been possible
because of the lengths the team go to ensure what they deliver is the best. The lines of communication are amazing and I know I can call them at any time with any worries or queries. Highly recommend Percurra!

Reply from Joanne Townend, Registered Care Manager at PerCurra Nottingham

Thank you so much for your wonderful feedback! We're thrilled to hear that your father's care experience with Percurra has brought you peace of mind. It's our top priority to provide personalised care that respects the dignity and wishes of our clients, and it's heart-warming to know that he enjoys his outings and feels supported in his own home. We appreciate your kind words about our communication - we're always here for you! Your recommendation means a lot to us. Thank you for trusting us with your father's care!


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Review from L O (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although there has been a few issues this year, PerCurra remain to be a good care provider for my mum. Appropriate action has been taken by management to address my concerns regarding the recent issues.

Reply from Joanne Townend, Registered Care Manager at PerCurra Nottingham

We strive to give excellent service and even though there have been a few issues we thank you for reporting them. This enabled us to take action and get them resolved straight away.


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Review from Sandra H (Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home care provider. All care providers are fully trained over several weeks before shadowing advanced care providers during their set duties at each client's home. Periodically each care provider is trained in updated client and official requirements. Each care provider is very professional,
providing each client with friendly, compassionate, personalised care, home care and shopping visits when the client is well enough, or alternatively, the care provider can go shopping on your behalf.
PerCurra Nottingham have two care coordinators, whose responsibilities are to ensure your care package is fully provided to your requirement needs, plus they constantly observe that each care provider is fulfilling their responsibilities, providing training specific to areas where they believe the care provider needs.
The care manager is out of this world, she will go to the end of the earth to successfully provide your required care package.

Reply from Joanne Townend, Registered Care Manager at PerCurra Nottingham

Thank you so much for letting us support you and helping you to live your life, your way.


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Review from Lynsey B (Niece of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and service provided. The team remains regular and consistent which I think is key to keeping her settled at home. Her main carers are a great source of comfort to her and myself.

Reply from Joanne Townend, Registered Care Manager at PerCurra Nottingham

Thank you for your review. I'm so glad that after many years of supporting your family, we are still providing a 5 star service to you.


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Review from S G (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service and help that my carer provides me, on the days she comes. I would be lost without her company that she gives me, now that I am on my own.

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Review from Julia Y (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the PeCurra team enough.
The care and attention they give my father is wonderful. I live 3 hours away and really rely on the ladies who visit to make sure he is safe. Nothing is too much trouble. Thank you.

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Review from Henry K (Husband of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Person centeredness is my wife's carers' focus. And, in spite of her dementia, my wife knows it. The carers' visits are the visit of friends. The banter and sharing of stories/histories flow naturally. It is a daily social event, very much welcomed.
By the cared for and her family.

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Review from R E (Client) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a good standard of support over a number of years for complex care needs to support a fulfilled, active and independent life as a person with a high level of paralysis. The agency management has worked with me to ensure that the support is delivered in a personalised way with a minimum of
intrusion and bureaucracy. I have been supported by caring, dedicated and respectful care staff.

Reply from Gill Heppell at PerCurra Nottingham

We are really pleased that our service has been responsive to your needs over a number of years. We all know how life changes and we all want to live our life our way. Thank you for letting other people know what kind of service they can expect from PerCurra.


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Review from John M (Client) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this company following a total hip replacement, the staff members were on time, I was cared for in a fully dignified manner, they even picked me up from hospital as I had no relatives nearby, they were happy to do shopping, cooking and cleaning, as well as my personal care needs, they encouraged
me to do my exercises and helped me maintain my fitness, and helped with my recovery.
They sorted my medication and ensured I took it in a timely manner, if I had questions they sourced the answers I needed.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for PerCurra Nottingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for PerCurra Nottingham is calculated as follows: ( (38 Excellents x 5) + (9 Goods x 4) ) ÷ 47 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PerCurra Nottingham is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Joanne

Joanne Townend

Job Title: Registered Care Manager

Joined: 2022

Joanne has a wealth of experience in social care - both in residential and domiciliary care. She is passionate about supporting clients and staff to the highest standards.


Sarah

Sarah Wilde

Job Title: Care Co-ordinator

Joined: 2014

Sarah has been a member of the PerCurra care team since 2014. She works closely with our Care Professionals and Clients to ensure we are delivering our promise of 'excellence in care through the passion of our people'


Nicola

Nicola Cook

Job Title: Care Co-ordinator

Joined: 2023

Nicola works closely with our Care Professionals and Clients to ensure we are delivering the highest standards of support.


Frequently Asked Questions about PerCurra Nottingham

What Type of Services does PerCurra Nottingham offer?

PerCurra Nottingham offers Home Care.

How many Carers does PerCurra Nottingham employ?

PerCurra Nottingham employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PerCurra Nottingham to verify any information. View our terms and conditions. PerCurra Nottingham has an Enhanced Service – more info.