Phoenix Care At Home Ltd

2 Caen Field Shopping Centre, Braunton EX33 1EE
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8.5 2 Reviews
  • Phoenix Care At Home Ltd, Braunton
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Care Provided by Phoenix Care At Home Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Phoenix Care at Home Ltd
  • Person in charge
  • Carol Earner (Manager)
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Phoenix Care At Home Ltd Reviews (2)

8.5

Phoenix Care At Home Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Phoenix Care At Home Ltd has 2 reviews.

Overall Experience

  • 2
  • 0
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  • 0
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Date Published

2
2
2
2
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Review from Simon O (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently introduced home care to my 95 year old mother I have been astounded by her positive response, I feel Pheonix Care At Home provide a superb level of care with a friendly warm approach which builds a good customer relationship. I have been impressed by the professionalism of all the staff
and regularly read through and appreciate the care log which they complete each visit, this also gives me a chance to see if any concerns I have are mirrored by the team. Their communication has been excellent with regular messages etc. and their ability to suggest improvements and ideas to help mum have really taken considerable load off me. Overall I could not recommend these ladies more.
Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debra C (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two particular staff members and their team run a top quality, personal care business, which is second to none.
I have used them for a while now, but the longest amount of care given, was June 2024.
Nothing was, or is, ever too much trouble for them. Small tasks like walking my father up and down
the garden, or making a cup of coffee for my mother, to full personal care for my father, as well as daily chores and general help. Everything is conducted in a friendly manner, with attention to detail, which, I personally think, is their forte.
There is no other group of professionals that I would leave my parents in the care of. Phoenix are the reason I can take time out from my busy caring position and have absolutely no worries while I am away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Phoenix Care At Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Phoenix Care At Home Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Phoenix Care At Home Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Phoenix Care At Home Ltd

What Type of Services does Phoenix Care At Home Ltd offer?

Phoenix Care At Home Ltd offers Home Care.

How many Carers does Phoenix Care At Home Ltd employ?

Phoenix Care At Home Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Care At Home Ltd to verify any information. View our terms and conditions. Phoenix Care At Home Ltd has a Basic Service – more info.