Vestra Homecare Ltd

Unit 4, North Hylton Office Park, North Hylton Road, Sunderland SR5 3AD
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7.4 9 Reviews
  • Vestra Homecare Ltd, Sunderland
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Care Provided by Vestra Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Emma Sword (Manager)
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Vestra Homecare Ltd Reviews (9)

7.4

Vestra Homecare Ltd has a Review Score of 7.4 (7.444) out of 10, based on 3 reviews in the last 2 years. Over all time Vestra Homecare Ltd has 9 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 2

Date Published

9
1
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6

Review from S C (Grandson of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could rate this shambles of a care company zero, I would! Communication from the office is terrible. The attitude of some of the office staff is disgusting. Two of the staff removed a walking aid of my grandmother and the result of this made her tumble over her commode. The managers were trying
to cover this up until my nephew had this on camera. He then sent it in and they couldn't pull the wool over my nephews eyes. The director of this company has served notice on my elderly grandmother all because my nephew knew what he is talking about and they can't get away with what they have done. This was before the registered manager almost overdosed my grandmother and as a family caught this. Again, they tried to cover this up. Stay well clear of this company. I wouldn't give them a gold fish to look after.

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Review from Karen F (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents were very reluctant to accept help. But as mam developed dementia my dad needed assistance with helping her to get in and out of the shower/bath. The carers are so patient, compassionate and caring, any reservations they had were dismissed within seconds, by the lovely carer we were
sent. We only had the carers for a few months as my mother unfortunately died, but the assistance, patience and caring nature that was given with dignity was second to none, I would not hesitate to use this company again. Thank you for all you do.

Reply from Jonathan Lees, Administrator at Vestra Homecare Ltd

Thank you so much for your kind words, we will be sure to pass these on to our care workers. Best wishes


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Review from Norita M (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brothers would like to thank the carers who came and cared for my dad, they were spot on and could not fault them til the very end, they only worked with him for 2 weeks but those 2 weeks we could not fault them. We had good communication from themselves and the office. Thanks for all
the work you did for my dad and the support you gave me and my brothers.

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Review from Lee M (Husband of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely a joke, there is no communication between the office and clients, asked for rota of the staff who will be coming out and still waiting, can’t deal with basic needs or duty of care properly, they give you or ask you for a specific time that will be suitable then don’t stick to it or change
the rota without informing the client. I have worked in care myself for over 10 years at senior level and I’m appalled by the lack of commitment or communication by the management and letting the carers take the client's complaints as they can’t do their job properly. They do have some brilliant carers that work for them but unfortunately being let down by the company, I would not recommend this company to anyone else.

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Review from Lee F (Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Vestra Homecare Ltd took over city care the service has improved significantly, and the standards of service have improved since I became a client. You do have to pay a contribution towards your care as per the letter you receive through the post asking for money, and you have to send in bank
statements.
I always look forward to my calls and can't find fault with the staff.
Thanks Vestra.

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Review from M Q (Wife of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and the family, would like to thank the four carers, for the care they gave to my husband and how gentle they were to a very poorly gentleman. We cannot speak highly enough of them. Thank you, girls, Vestra, should be very proud to have you on their team.

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Review from Aly N (Daughter of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since City Care took over my dad's care I have breathed a sigh of relief. I can go to work safe in the knowledge a professional and CARING team of carers will look after him. He looks clean, tidy and comfortable and best of all he is relaxed because he is receiving his medication at the correct times.
Thank you.

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Review from P P (Daughter of Client) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

City Care has provided an excellent service for my 90-year-old mother since 2017. I have met some of the carers on several occasions who attend to my mother and I have been very impressed with their compassion and professionalism.
On several occasions the carers have gone far beyond what I would have
expected of them, collecting prescriptions when medication has not been delivered correctly and taking samples to the doctor's surgery, this has been invaluable to me as I live a distance from my mother and I am extremely grateful for all of their help.
My mother has carers 4 times daily and I would not hesitate to recommend the company to anyone looking for care for an elderly relative.

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Review from Marilyn C (Daughter of Client) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

City Care has provided care for my mother since January 2017. They have visited twice a day.They have helped mum get dressed washed and ready for the day. They have coaxed her into eating her breakfast, given her medication and chatted to her to set her up for the day. They left sandwiches prepared
for lunch and returned to give her the evening meal and final tablets. This was all in the contract but their care and consideration went way beyond this. We especially thank her key worker who especially went the extra mile to keep her safe and happy when unexpected problems arose. We wholeheartedly recommend their service for which my family is very grateful. Without their help, we could not have coped in recent months.

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Current Review Score: 7.4 (7.444)

Overview of Review Score

The Review Score of 7.4 (7.444) out of 10 for Vestra Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.944 for Vestra Homecare Ltd is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 18 Ratings = 3.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vestra Homecare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Vestra Homecare Ltd

What Type of Services does Vestra Homecare Ltd offer?

Vestra Homecare Ltd offers Home Care.

How many Carers does Vestra Homecare Ltd employ?

Vestra Homecare Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vestra Homecare Ltd to verify any information. View our terms and conditions. Vestra Homecare Ltd has a Basic Service – more info.