What Type of Services does PillarCare Agency offer?

PillarCare Agency offers Home Care.

How many Carers does PillarCare Agency employ?

PillarCare Agency employs 50 carers.

PillarCare Agency, The Business Centre, 36 Gloucester Avenue, London NW1 7BB

Review from Mary T (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience

We had overnight care for a week and the ladies were lovely and caring and did everything to make my return from hospital possible.

Reply from Chloe Cooper, Care & Operations Manager at PillarCare Agency

Dear Mary, thank you so much for your kind review. It was a pleasure to be able to help you and your husband, and we will be sure to forward your positive feedback onto our carers.

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Review from R W (Son of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience

We are very happy with the care PillarCare arranged for our late mother. The PillarCare team are very friendly, kind and helpful. A member of the team regularly visited our mother at home and took a close interest in her satisfaction with the care she received and her well-being. The service is well-organised.

The team were in close contact with the carers about any issues that arose. Whenever a carer had days off or was on holiday, they arranged for another carer to cover the absence seamlessly. The team were excellent in providing advice and assistance on a range of care-related issues over the years.
The carers whom PillarCare employed were good. In particular, the live-in carers who looked after our mother in the last couple of years of her life as her abilities declined were excellent. They were very kind and caring and did so much to ensure that our mother was happy. We are very grateful to them and to the PillarCare team.

Reply from Matt Ford, Care Manager at PillarCare Agency

Thank you very much for your kind words. It was a real privilege and an honor to look after your mother, she was a phenomenal woman, and remaining as active as she did on her 100th birthday and beyond was an inspiration to us all. I will ensure that all of the carers are aware of this feedback and that their hard work is suitably recognised. I wish you and your family all the best in the future.

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Review from Lucy L (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience

The staff from PillarCare provided incredible support to my father and his partner during the final months of his life.
The management team are amazingly caring and efficient. Their professional, person-centred approach makes the process of setting up care for loved ones as stress-free as possible

for family members.
Meanwhile, the wonderful carers kept him company during the day, a few times a week, so that his partner felt confident to spend time away from the flat but most importantly they kept him safe from falls at night so that she could sleep.
We had contact with many different agencies during 2022/2023 and with PillarCare we knew that Dad was in safe hands.

Reply from Matt Ford, Care Manager at PillarCare Agency

Dear Lucy, thank you very much for your kind words. It was a privilege to care for your father during his final months, he was an amazing man and it was an honour to get to know him. I will ensure that the carers who supported your father are aware of this feedback and commended for their hard work and commitment to your father and his partner. Warmest Regards.

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Review from Gerald C (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience

I feel very lucky to have a carer. She looks after me very well and makes sure that I do my exercises twice every day. Her cooking is wonderful and she keeps the house very nice. I could say a lot more, she is wonderful.

Reply from Matt Ford, Registered Manager at PillarCare Agency

Dear Gerald,
Thank you for your kind words about our carer, we will make sure she is aware of this excellent feedback. We are privileged to have you as our client and look forward to continue providing you with outstanding support.
Yours sincerely.

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Review from Elizabeth K (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience

I have used PillarCare several times, first for my husband then after his death for myself. This agency is excellent, efficient and compassionate. The carers are diligent and kind.

Reply from Matt Ford, Registered Manager at PillarCare Agency

Dear Elizabeth,
Thank you for your review, our carers are always happy to support you and we hope that you will continue to use our services in the future.
Yours sincerely.

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Review from Stephen C (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience

PillarCare provided an excellent level of service. They quickly visited my mother in hospital and undertook a needs review to assist with getting my mother back to her home.
Care was put into place and a start date agreed with the hospital.
The discharge was delayed by the hospital and PillarCare

and their carers were incredibly flexible to support this.
All staff we encountered were professional and extremely caring and kind as one would expect. They grasped quickly my mother's needs and aims and supported her in achieving them.
Care was reduced in a staged manner as my mother improved until no longer required. We would have no hesitation returning to PillarCare should the need arise.

Reply from Matt Ford, Care Manager at PillarCare Agency

Thank you very much for your review, we are so pleased that your mother has recovered well enough to no longer require any care! It was a real privilege to get to know her and support her during that time! We hope you and the rest of the family have a wonderful Christmas and a happy new year!

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Review from Adele D (Wife of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience

Once a few teething problems were sorted they were excellent. I was not keen on two of the carers in the early weeks and Pillarcare responded promptly with alternatives. My husband had palliative care over a period of five months ending in May 2023 and the two principal carers who looked after him during

that period - one for most of the day and the other for most of the night - were gentle, kind, professional, reliable, and sensitive in their relationship with him as well as me. They both attended his funeral and sent me solicitous messages to see how I was coping several weeks later. It's just not a question of professionalism and competence, the chemistry has to be right as they are strangers in your home - and I have to say that these two got it right for 99 percent of the time.
The backup service from head office was supportive and helpful at all times.

Reply from Matt Ford, Care Manager at PillarCare Agency

Thank you for your kind words about our carers, we will be sure that this feedback reaches them! Thank you as well for our honest feedback about our services at the time, it was a valuable experience for us in making sure that everything worked. It was a real privilege to provide support for your husband and I'm glad that our carers could make such a difficult time more bearable for you.

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Review from E L (Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

I found the service responsive, sensible and comforting. The staff answering the initial enquiries were efficient and well informed, they inspired confidence (unlike some competitor organisations). The home visit was efficient, supportive and inspired confidence in what was to come. My carer was lovely.

She understood the need to be available but not intrusive. She was willing, efficient and kind. She made a huge difference. My only negative comment is a very small one. As your carers are likely to be working in professional homes, it might be helpful to cover some procedural basics such as making tea in a pot, not delivering a mug with a tea bag.

Reply from Matt Ford, Registered Manager at PillarCare Agency

Dear E L

Thank you very much for the review of our services. We appreciate your kind words about the initial home visit and will pass this on to the team. We will also take on board your feedback about making sure our carers are familiar with procedural basics as it is important to be aware of all our clients' routines and preferences in their own homes.

Yours Sincerely,
Matt

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Review from Rosalind D (Wife of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience

The experience of receiving support from PillarCare has been very positive. What I find really impressive is the way the agency keeps in close touch with developments and goes to a great deal of trouble to match the carer to the client. They assess needs with attention to detail and understand when

the situation changes.
Our circumstances have been challenging as my husband can be difficult. The patience of his carer knows no bounds; he does all he can to ensure that everything goes as well as possible.
The professionalism and efficiency of the organisation are reassuring as I know that if there was an emergency, they would be there to support us.

Reply from Matt Ford, Registered Manager at PillarCare Agency

Thank you, Rosalind, for this very kind review and the positive feedback regarding your husband's carer; we will make sure that this is fed back to them. It has been so encouraging to see your husband return home, and we will strive to continue providing outstanding support to both you and your husband.

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Review from L K (Wife of Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience

We are new clients but have been very impressed with the standard of the Carers and particularly with Pillar's focus on finding carers who not only have the necessary skills but are also individuals whom my husband would enjoy having around him.

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Review from M M (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I had a fantastic experience with Pillar Care Agency, using their waking night care service. The carer herself was punctual and experienced, and my mum had the best sleep she's had in weeks. The care manager was fantastic. I called in the morning looking for waking night care and within 4 hours she

was at my home assessing my mum and her needs, organising for a carer to come that same night. She helped me with the GP and community care team also as this can be very confusing and difficult.

Overall, Pillar Care really helped us to navigate a difficult time. They are very prompt, attentive to your needs and know how to navigate the system they work within very well!

Reply from Oona Corke, Registered Manager at PillarCare Agency

Thank you very much for your kind words about our service and your experience with PillarCare. We will ensure we pass on your feedback to the carer who worked with your mother. I am very glad that we were able to help with the community services' coordination, as we know how difficult this can be for families. It was a pleasure to meet you and your mother. We wish your family all the best.

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Review from Kevin M (Power of Attorney of Client) published on 28 May 2021
Submitted via Website • Report

Overall Experience

I, along with other family members, are very satisfied with the care provided. The staff have been exceptionally attentive and caring. It is great to know that a close relative is in very good hands particularly when we are unable to visit as frequently as we would prefer.

Reply from Matt Ford, Care Manager at PillarCare Agency

Hi Kevin
Thank you for your lovely review of our services. We know it has been very difficult for your family members not to be able to visit during these difficult times and we are glad to have kept your relative safe and well cared for. She is a lovely woman and I know that her carers are dedicated to her receiving the highest standards of care.

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Review from J W (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

PillarCare Agency arranged and supervised care for our mother from 2014 - 2021. Over these 7 years, PillarCare management were available, attentive and engaged. They supplied and managed a succession of full time, permanent and temporary carers, almost all of whom were well-suited and well trained for

the job and provided excellently, committed care. On the few occasions when a carer didn’t work out, PillarCare managed the situation well and discretely, finding a replacement quickly. PillarCare’s supervision and support for their carers seem very good, and their interaction with us and with our mother was always professional and sympathetic. We have already recommended PillarCare to friends in similar situations and would readily do so again.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Thank you for your review, it was such a pleasure to provide care for your mother for such a long period, she was well-loved by both our care and management team. We will pass your comments on to the carers who worked with her. Thank you also for recommending PillarCare to friends; personal recommendations mean so much to us. Wishing you and your family the very best from all of us here at PillarCare.

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Review from Gill C (Niece of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience

We, as a family, really can't express our gratitude to the managers and all the team at PillarCare for the care, support, advice and guidance they have given us and the care they have provided to both our aunt and uncle who live in London. We all live in Leeds so it was really important to find the

right agency we could trust and absolutely rely on, especially in the middle of a pandemic - and we certainly found that in PillarCare. As is often the case, we were looking for care as a result of a crisis. We needed immediate help and we are so grateful that we were recommended to PillarCare by a friend. I actually run a care company in Leeds and in 15 years, I have never come across another company, like ours, that genuinely cares for their clients and is able to provide such comprehensive support to family members, especially when, like us, they live away. We cannot recommend them highly enough.

Reply from Oona Corke, Owner at PillarCare Agency

Thank you so much for your review. It's heartening for our management team to know that we've been able to help your family, especially at this difficult time. We try our utmost with all of our service users to go that extra mile and ensure that they feel truly cared for. Your recognition of that means a huge amount to our team, who work around the clock to provide the best care we can. We are very glad you chose us to care for your aunt and uncle. Thank you again for taking the time to leave this review.

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Review from Stephen C (Nephew of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

We were recommended to contact PillarCare when my aunt had a fall last year and was admitted to hospital. She was the carer for her brother, my uncle, and we needed a live-in carer for him really quickly. PillarCare were able to put a care package in place within days. They were also able to do the

same for my aunt when she came home from hospital. The transition to full-time care is not an easy one but PillarCare have supported us through everything. We and my aunt and uncle are very happy with the long-term, stable, really high-quality care.

Reply from Matt Ford, Care Manager at PillarCare Agency

Dear Stephen, Thank you for your review, we pride ourselves on our quick response time for clients who need care packages put in promptly. We are so pleased that your aunt and uncle continue to be happy in their homes and are very encouraged that the transition to full-time care has helped them continue to enjoy their day-to-day lives.

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Review from Isobel P (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Pillarcare has found carers for two elderly relatives in the last year. In both cases, they responded quickly and were very thoughtful about finding the right carer. They have been helpful in managing COVID safety restrictions, supporting carers to stay longer than they usually would to reduce the risk.

I would definitely recommend them.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Dear Isobel, thank you for your review of our service. We are so glad you chose PillarCare to provide care for your relatives. It has been a joy to support them to continue to live independently at home.

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Review from S R (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

Management is very helpful and willing to find the right person. Carers are mostly experienced, friendly and willing to accommodate a difficult client.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Thank you very much for taking the time to submit your feedback about the care we provide for your mother. We will pass your comments on to our care team.

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Review from J S (Son of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

PillarCare Agency helped support my mother critically after a hip replacement. She now needs help as part of a dementia care plan. I really liked the lengths they went to in finding the right carer, in terms of personality, experience and flexibility. As a result, all three of us are very satisfied,

whilst early days, at the moment.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Thank you for your review of our service. We are delighted to know that you have been pleased with our input into your mother's dementia care planning. We look forward to continuing to care for her as she progresses along her dementia journey.

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Review from F W (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

I have found my carer a good carer. A secret that all the carers I have had were not strong on cooking. I like the staff and management but I was not told who was coming to me as a carer - also did not inform me about what was happening to my previous carer.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Thank you for taking the time to submit your response about the care you received from PillarCare. We are sorry to hear you did not feel that our carers were able to meet your expectations for cooking. For our service users with complex dietary requirements, we offer our carers extra training, and as a result of your feedback, we have spoken with your carer to arrange this, as we were unaware of your concerns. Please know that our management team are able to assist with any aspect of your care service, including concerns about cooking and food preparation, to make sure these are quickly and happily resolved. If there are any other aspects of your care you feel need to be improved, please don't hesitate to be in touch with our team on 02074822188.

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Review from P B (Wife of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

I had three different carers from PillarCare. They were all very good and kind and took their job seriously. I have only one thing from the three of them is that I wish they hadn't talked to me as if my husband wasn't in the room. They didn't include him when he was beside them in the room. The current

thinking about people with dementia is that they do understand when they are being talked about and that it is important to include them.

Reply from Matt Ford, Care Manager at PillarCare Agency

Thank you for your review and for your positive comments about our carers' kindness and professionalism. We will pass this on to the carers who cared for your husband along with your comments about having spoken to you whilst your husband was there and not including him in the conversation. I know that the team often needed to discuss details about your husband's care that he may have struggled to understand due to his dementia diagnosis. However, your comments are very helpful in developing best practice in our dementia communications training in specific situations. At PillarCare we work hard to make sure that all of our clients are treated with empathy, compassion and dignity and all of the carers we recruit have this as a core intrinsic value. We wish you all the very best.

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