Review from Lora M (Goddaughter of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience

The carer that PillarCare provided for my elderly relative has been incredibly kind, compassionate and respectful, she managed to form a very good bond quite effortlessly and my godmother really likes her. I find the level and quality of service PillarCare provide to be of an incredibly high standard

with the needs of the client utmost. Their approach is sensitive and very professional, and their communications are excellent. They are always accessible and it has made what was initially a very stressful situation in a pandemic seamless and thoughtfully curated. Their experience really shows, a big thank you to the manager and the team!

Reply from Matt Ford, Care Manager at PillarCare Agency

Thank you very much for your kind words, Lora. It is an honour and a privilege to care for your relative and we look forward to doing so for many years to come.

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Review from Elizabeth W (Power of Attorney of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience

PillarCare have done their best to provide carers who are suitable for my friend, who, as well as being elderly and frail, also has a difficult personality and can be extremely rude to carers, on occasion biting, scratching and kicking. On occasion, they are slow to respond, but we know that the covid

situation has created difficulties. Management and carers have always treated her with respect, despite her poor behaviour. PillarCare listens to the views of family friends who are also Power of Attorney holders for her.

Reply from Oona Corke, Registered Manager at PillarCare Agency

Elizabeth, thank you for your review of our service. We are very glad that your experience of the care management and delivery for the sometimes challenging behaviour of your friend is so positive. At times last year, Covid safety guidelines temporarily slowed our administrative response timeframe, as you note. We pride ourselves on the rapid 24/7 response to all of our service users' care needs that we have continued to provide throughout the pandemic. If you felt there was any delay to the response of care for your friend during her time using our service, please contact us so we can resolve this immediately.

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Review from Jackie W (Friend of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Very hands-on and available at all times. Good contact throughout. Were able to advise on any queries and situations that arose if we were unsure how to deal with them, not having been in such a position before. Can be quite daunting, and it was good to know PillarCare were at the end of the line to

assist.

Reply from Oona Corke, Registered Manager at PillarCare Agency

We were so glad we were able to help Jackie. Thank you for this review.

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Review from Michela W (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience

I had a very good experience with Pillarcare, who identified appropriate carers for my Alzheimers-stricken mother. They were considerate, highly reliable and discreet throughout, respectful towards my mother and attentive to her needs. Every one of the carers they sent our way boasted relevant experience,

many were truly exceptional women, and their choices were always carefully made. I've already recommended them to a friend and would do so without hesitation again.

Reply from Oona Corke, Community Care Manager at PillarCare Agency

Dear Michela, thank you so much for your feedback. It was a real pleasure to work with you and your mother. We will pass your comments on to our care team, to whom it will mean so much.

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Review from S R (Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

Very nice intelligent group of women helped me greatly as I have had a fractured femur which has restricted my movements and now had similar but painful surgery on my good leg.
I would recommend them unreservedly.

Reply from Oona Corke at PillarCare Agency

Dear Susan,
Thank you very much for your kind words about our service. It was a pleasure to work with you and we all wish you the best for your ongoing recovery.
With kind regards,
Oona.

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Review from Irene D (Wife of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience

As a former health care provider myself, I cannot say enough about the high standard of service of PillarCare. One always wants skilled, observant and efficient professionals, but as important are the compassion and sensitivity with which the care is delivered. We had all these components during a week's

visit to London which required me to be at work much of the day. The carers who stayed with my husband provided the companionship and safety I had hoped for, while allowing me to have peace of mind and to focus entirely on my activities without worrying. At the end of each session with a carer, I found him to be smiley and interactive, reflective of the carers' understanding of the psychological aspects of needing care. My husband, a physician himself, was treated as a full individual, not a passive older person. This validation is extremely important for working with elders or anyone with impairment. I felt fortunate to have found PillarCare which met our needs and more.

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Review from Rita O (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

Sent two very nice girls who were very pleasant and efficient.

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Review from Angela M (Wife of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience

In helping me with a live-in carer for my husband, who has Alzheimer's and Parkinson's, I found the staff at PillarCare to be very helpful, with a sense of compassion towards my husband that I really appreciated. They were also flexible in meeting our specific needs and set up an efficient system of

monitoring and feedback for us.

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Review from M K B (Son of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience

The caring company were efficient and when we were not happy with the original carer, they replaced her with someone else immediately.

They came in on a regular basis to review the carer.

Generally a very efficient and communicative company.

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Review from Sandie M (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

It's a weight off my mind to know that my parents are being cared for by the carers from PillarCare Agency. They are sympathetic and professional in their approach. The support from the office has also been outstanding.
Thank you for the excellent care that you all provide.

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Review from S A (Daughter of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely delighted with the service from PillarCare Agency.
No criticisms and I would definitely recommend the agency to anyone who required help. I have already done so and my friends were extremely thankful.

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Review from R O (Son of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience

I have only praise and no criticisms.

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Review from Natasha V (Goddaughter of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience

The carers provided by Pillar Care are kind and thoughtful to my godmother, helpful to me as the person responsible for her well-being and they really make it possible for her to have a good life in her own home. The support team also does excellent work and have offered to take on several tasks which

I would never have considered asking of them, which has lifted the burden from me tremendously. They make it easy to ask for help and advice and their knowledge and experience make it well worth having.

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Review from Trevor B (Husband of Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

I wanted an opportunity to record my thanks to you for all the care and attention which you provided me during the last five years. I know only too well that your carers were presented with some challenging situations but they dealt with them very professionally and with a genuine understanding of with

wife's complex needs. I appreciated their support, their patience and their commitment. It was obvious that we could not have managed without their input. I also wanted to thank you and your staff for the sympathetic hearing I always received whenever I phoned. It seemed to me that however busy you all were, you always made me feel that you had time to listen and give sensible advice. I give no higher praise than that.

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Review from June B (Niece of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

Would just like to say it has been a pleasure dealing with you. You have all been very helpful. You certainly found up a brilliant person in the carer you sent and he made our Uncle's life a lot happier and our Uncle loved him and we think he went peacefully knowing the carer was with him at the end.

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Review from Stephen (Son of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience

PillarCare have been outstanding in managing care for my mother. The carer who we were lucky enough to have had dementia expertise and she was so kind and genuinely caring, especially small details of care like ensuring that all my mother's belongings were laid out in a familiar way she could recognise.

The management team understood the pressure we were all under at the time and helped to alleviate that by organising appointments for my mother and speaking to medics involved in her care. They did all of this at no extra cost. My wife and I were impressed and were very grateful at the quality of service we received from everyone we dealt with at PillarCare.

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Review from Sarah M (Daughter of Client) published on 12 February 2018
Submitted via Website • Report

Overall Experience

PillarCare Agency couldn't have been more helpful. They were kind and caring every step of the way with mum's care and always had time to talk and answer questions. The management team worked tirelessly and it made such a difference. Initially, we had used one of the bigger companies, who promised they

would help at every stage, where in fact they were just an introduction agency and after the initial visit, we were just left to it and neither the carer or us had any support. I would recommend using PillarCare to anyone whose parent has dementia, as they really understand and support the needs of the person having care, their family and their carers. Thank you again for all your help.

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Review from Isabella S (Friend of Client) published on 31 January 2018
Submitted via Website • Report

Overall Experience

PillarCare were very caring during a very difficult time and removed a lot of the burden from my shoulders.

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