Springfield Healthcare (Newcastle)

Unit 7 St Peters Wharf, Terrace Level, Newcastle upon Tyne NE6 1TZ
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6.3 2 Reviews
  • Springfield Healthcare (Newcastle), Newcastle upon Tyne
Springfield Healthcare (Newcastle) is a trusted provider of high-quality care services in the North-East, with a focus on delivering personalised care. Their dedicated team of professionals offers a range of services tailored to individual needs, from short-term visits to 24/7 live-in care, for customers of all ages, including those with learning disabilities and limited mobility.

Springfield Healthcare provides comprehensive support in the comfort of your own home, with services including personal care such as assistance with bathing, dressing and administering medication, as well as help with household tasks like cleaning, cooking and shopping.

Their person-centred approach ensures that customers care plans are created in collaboration with you and your family to ensure your specific needs, hobbies, and social activities are considered, maximising your independence and quality of life. These plans outline specific goals, interventions, and support aimed at improving your overall well-being. By focusing on your strengths, needs and aspirations, personalised care plans promote independence, choice and dignity, leading to better health outcomes and a higher quality of life.

Springfield also offers comprehensive Live-in Care services, providing 24/7 support for individuals. This service empowers customers to stay in the comfort and familiarity of their own homes, whilst receiving high-quality care and support. Whether you need assistance with daily tasks, companionship or help managing more complex conditions, Springfield's dedicated caregivers are available to support you, day and night.

If you're seeking reliable and compassionate care in Newcastle, Springfield Healthcare is a great option to consider. Their goal is to bring joy and provide the support you need. Get in touch now to discuss how they can support you.

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Care Provided by Springfield Healthcare (Newcastle)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Caffrey (Registered General Manager)

Funding & Fees Guide for Springfield Healthcare (Newcastle)

  • Prices

  • Prices start from £22.00 per hour, depending on the services required.


    The starting weekly rate for Live-In care is £1300 per week.

  • Please get in touch with our friendly team to discuss our current pricing.

Springfield Healthcare (Newcastle) Reviews (2)

6.3

Springfield Healthcare (Newcastle) has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years. Over all time Springfield Healthcare (Newcastle) has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 0

Date Published

2
1
2
2
0

Review from Michael M (Husband of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic caring professional caring considerate understand my wife's needs supporting my wife in every way. We would be lost without them they all deserve a medal and three times the wages they receive and day care workers will be valued a lot more than they are now God bless them.

Reply from Zorah Parveen, Registered Manager at Springfield Healthcare (Newcastle)

Thank you for your incredibly kind review. We're so pleased you are happy with the care your wife receives, knowing we make a difference means a lot to our team. We agree, they deserve immense recognition! We'll make sure to share your appreciation with them. Thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

1) This firm sends people out to care that can't speak English very well, and I mean badly.
2) Can't make toast. Struggle with basic cooking tasks.
3) All they want is in and out of your house asap. If they care they would make your care happen.
4) Your call time is disgraceful, they turn up at
any time that suits them.
5) Some of Springfield's staff are great but you very rarely see the good ones. Different person all the time.
6) They promise you everything and don't deliver.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Newcastle)

I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although it is not always possible to send the same carers, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.3 (6.250)

Overview of Review Score

The Review Score of 6.3 (6.250) out of 10 for Springfield Healthcare (Newcastle) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.250 for Springfield Healthcare (Newcastle) is calculated as follows: ( (6 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 3.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Newcastle) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Zorah Parveen

Job Title: Registered Manager

Joined: 2015

My role as a Registered Manager allows me to make a positive impact on the lives of our customers, supporting their well-being and ensuring they receive the highest quality of care in their own homes.


It is also my responsibility to prioritise the well-being and professional development of our care teams, as their dedication and compassion directly impact the quality of care we provide to our customers.


No image found

Chloe Gelikdag

Job Title: Service Manager

Joined: 2015

I started working for Springfield Healthcare in 2015, I began my Springfield journey as an HR Administrator, and I then progressed to the role of a Regional Recruiter across three branches in the North East.


In 2018 I was then interviewed for the opportunity to support the Registered Manager in the role of a Service Manager, this role enables me to ensure we are providing a safe, well led and effective service for our customers and staff.


In 2021 I then took on the role of 'Interim registered manager' covering maternity leave.


Theresa

Theresa Bradley-Comstive

Job Title: Operations Director

Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.


Frequently Asked Questions about Springfield Healthcare (Newcastle)

What Type of Services does Springfield Healthcare (Newcastle) offer?

Springfield Healthcare (Newcastle) offers Home Care.

How many Carers does Springfield Healthcare (Newcastle) employ?

Springfield Healthcare (Newcastle) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Newcastle) to verify any information. View our terms and conditions. Springfield Healthcare (Newcastle) has an Enhanced Service – more info.