Pramacare

Moran House, 1 Holes Bay Park, Sterte Avenue West, Poole BH15 2AA
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8.3 21 Reviews
  • Pramacare, Poole
PramaCare is a Home Care charity dedicated to providing exceptional tailored services to people who require support at home.   

As a registered charity, PramaCare has more than 40 years of experience delivering home care across Dorset.

Every care plan at Prama is carefully tailored to make sure everyone can maintain their independence at home to help people continue to live full lives, whether that’s from challenges presented by ill health, disability or age-related issues.

PramaCare offers professional, personal care and domestic support in the homes of people across Dorset. The team also has experience with dementia.

Some examples of care offered includes domestic support, cleaning & laundry, meal preparation, companionship, shopping, prescription collection, accompanied appointments, help getting out and about, sitting service, personal care, washing & dressing, nail cutting, support with eating and drinking and administering medication.

As well as personal care and domestic support, PramaCare offers nail care appointments from home or in one of their clinics in Winton and Blandford.

PramaCare has been awarded 'Good' Overall by CQC (13 May 2019) in their recent inspection and rated 'Outstanding' for Care.

Reg charity no 80196

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Care Provided by Pramacare

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PramaCare
  • Person in charge
  • Nick Johnson (Chair of Trustees)

Funding & Fees Guide for Pramacare

  • Prices

  • From £22 for 30 mins/£32.50 for an hour

  • We have a number of pricing options available including reduced rates for incremental hours

Pramacare Reviews (21)

Total of 21, showing 1-20
8.3

Pramacare has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Pramacare has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
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  • 0

Date Published

21
2
2
2
19

Review from V B (Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since April of this year, Pramacare has been a much-needed help. Following a fall I needed personal care assistance with showering, dressing, laundry, and house cleaning, as well as shopping as mobility limited. The carer was punctual, courteous, conscientious, and helpful in all aspects, which has
helped my progress enormously.

Reply from Katy Robinson, Recruitment Coordinator at Pramacare

I'm so glad to hear that Pramacare has been such a valuable support for you since your fall. It sounds like the care you've received has made a real difference in your recovery and daily comfort. Having a reliable, punctual, and considerate caregiver can make all the difference, especially when mobility is limited. If you ever need anything else, don't hesitate to reach out to our friendly care team!


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Review from L F (Granddaughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prama cared for my husband's grandad for many years, he was diagnosed with Dementia and slowly declined over the course of his care with them.
Prama listened and supported him, providing regular carers so he became familiar and they understood how his routine was important to him. They were also alert
to his COPD, which caused him to need additional medication when he had flare-ups, and were prompt in spotting his signs. They took time to get to know him and would remember all those small details which made him feel comfortable with having extra help in his home, this was especially important as he was a gentleman from an era where no one grumbled or complained.
Sadly due to advanced age and medical complications, he had to be moved and was in receipt of social care, this truly highlighted how special Prama carers are, as the agency that saw him in his final months did not match their levels of personalised care and compassion. Thank You Prama!

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Review from Sandra W (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pramacare provides a fantastic service to the Poole community. It is great that their carers are paid a living wage and travel costs. All mum's carers have been very kind, very professional and during lockdown - very safe.

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Review from Howard R (Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 65-years-old. I haven't looked after my feet or toes very well over recent years. Recent damage to nerves in my right hand, my dominant hand, with weakened strength in my fingers and thumb meant trying to cut my nails with my left hand. This has been difficult. I was recommended Pramacare and got
in touch. My first experience of the nail care worker’s visit to me was faultless in every respect - professionalism, safety (Coronavirus and general infection control), care/attention, friendliness, politeness and advice on observed matters for me to refer to my GP (fungal problems on both go my big toes). Before the first visit, I was prepared to become embarrassed about the state I had let my toes get to. But this didn't happen. She is a great ambassador for the Pramacare organisation. I hope many other clients/customers feel the same as me and that the Pramacare organisation are very proud of her. I am assured and comfortable with my second and subsequent appointments.

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Review from J B (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit me are all very friendly, patient and helpful.

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Review from P H (Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing a smiling face on entering the front door and helpers make me laugh and relaxed when leaving. They are all very kind and helpful to my needs while some have more instinct to my COPD.

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Review from S H (Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care - domestic, 1.5 hours per week from August 2019, and an additional half-hour per week personal care Dec 2019 to Jan 2020. During COVID-19 lockdown, fortnightly hair-wash included in the 1.5 hours per week care.
I have been well satisfied with the care given together with punctuality and reliability
ie substitute always provided when regular carer unable to attend.

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Review from D A (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the staff is excellent.

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Review from D B (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the carers coming to me. Each one is willing to help out with odd jobs in the flat, nothing is too much for them to cope with. They almost always arrive dead on time. I do what I can preparing meals, but they are always glad to see to what I have in mind for lunch and tea.
As far as breakfast is concerned I usually have cereal at 7 am whilst watching an early television news - well before the first carer arrives. Pramacare carers all seem to be devoted to their work and they are clearly devoted to this calling.

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Review from D B (Son of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pramacare has been attending to my mother for over three years. The staff are all diligent, polite and hard working. The backroom staff are very helpful and always go the extra mile to resolve any issues arising. We are very happy with Pramacare and would recommend their services to anyone without exception.

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Review from M P (Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pramacare have always tried so hard to meet my needs. Their carers always listen to their clients and carry out requests on the need for help cheerfully. When I'm not feeling well, they are like a little ray of sunshine coming in to brighten up the sky. I have always found my carers to be well trained
and courteous. Likewise the office staff, always there to listen and do their utmost to help.

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Review from Deidrie H (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An organisation like no other. One that devotes its strength to the needs of others. Where else would one find such a one? They are saving me many a worry and anxiety with helpful insight and advice. Now my ability is limited, no criticism is levelled, only understanding, patience and a helping hand.
Helping me to help myself.
I cannot find real fault only admiration.
Thank you Pramacare and thank you for thinking to give me a most beautiful bunch of flowers and card for my birthday! Very thoughtful, very kind.
Talking to my son over plans how best to assist in the house or generally is an excellent idea.

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Review from Enid T (Client) assisted by family/friend published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable to have them visit. Makes my day. We have a lovely time playing scrabble. They're friends more than carers.

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Review from Norma L (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers are very patient with me and help me in many ways.

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Review from E F (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I value the help and assistance I get from all members of the team.

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Review from M H (Wife of Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care I've had for my husband. Your team have all been excellent at the job. Very pleasant, very obliging and very helpful. I would say I look forward to them coming, they cheer me up as well.

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Review from M H (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such charming and cheerful carers. Made me feel most comfortable, whatever they were doing. So willing to help with domestic jobs as well as personal care.

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Review from Michael O (Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have said in the past Pramacare provide an excellent service. I have been using them for the last two and half years to provide intimate personal care, to get me up in the morning, provide a hot meal in the evening and put me to bed. The carers are particularly careful when hoisting me into my
wheelchair in the morning, as I then have to spend all day in it. The office staff and carers are helpful and caring, always prepared to go the extra mile to help if they can, such as reminding me when I am about to run out of things and offering to pick it up for me if needed. In these difficult times, it is especially good to have people to talk to every day, even for a short while.
I would have no hesitation in recommending them to others. They may not be the cheapest care agency in the area but they are probably one of the best.

Reply from Sarah-Jane Southern, Prama Foundation at Pramacare

Thank you so much for your review, we ensure that all positive feedback is passed on to the whole care team, and it means so much that you would take time out to review the service.


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Review from William K (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service I receive. I look forward to the service I receive. In 99% of visits, the carers are in a good mood and make the day better. On the rare occasions when the carer is late, I would ask that they use the phone to inform the client.

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Review from Georgina T (Client) assisted by family/friend published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good weekly programme production.
Punctual and caring carers - respecting dignity.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Pramacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Pramacare is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pramacare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Hazel

Hazel McAtackney

Job Title: Director of Care

Joined: 2023

Head of Care at Prama


Donna

Donna Palmer

Job Title: Registered Manager

Joined: 2024

I have over 20 years of experience in the care sector, working with and supporting older people living with dementia, and physical disabilities, and those receiving end-of-life care. During my career, I have been a Registered Manager and a Regional Trainer. I am passionate about person-centred care, always placing the person at the centre of everything we do.


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Hannah Dow-Jones

Job Title: Care and Quality Manager

Joined: 2011

At Prama our clients come first. So, my role is to promote person-centred care which means that all of our clients have a care plan tailored to their individual needs and that they receive safe and effective care, whilst encouraging independence and dignity.


I am responsible for compliance, so I ensure that Prama complies with CQC regulations and that we have adequate policies, training and monitoring in place. This means we can provide you with outstanding care (rated in our last CQC report) and importantly, the best care possible with someone who we would want caring for our own family.


Jeanine

Jeanine Miller

Job Title: Care Centre Manager

Joined: 2016

I am the Care Centre Manager and have worked at Prama for over 8 years and in Care for longer. I've had a number of roles here, starting as a Locality Manager with responsibility for my own clients and the care team, overseeing the delivery of care. I also help with auditing and referrals.


I now manage the Care coordinator team, answer client phone calls and coordinate the carer's schedules and rotas. I also look to ensure continuity of carers as we know this is important to our clients.


Frequently Asked Questions about Pramacare

What Type of Services does Pramacare offer?

Pramacare offers Home Care.

How many Carers does Pramacare employ?

Pramacare employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pramacare to verify any information. View our terms and conditions. Pramacare has an Enhanced Service – more info.