Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 165 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

Show Premier Community - Nottinghamshire on the Map

Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Community Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    1-45 minute visits - From £23.11 (per visit)
    45 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, and around the clock care we also offer:
    Unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    1-45 minute visits - From £24.11 (per visit)
    45 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • We offer a package of assistive technology that enhances our home care services. This package collects data on behaviours and habits by utilising insights from a lifeline and other smart technologies. For complete details and the most current pricing, please visit our website.

Premier Community - Nottinghamshire Reviews (165)

Total of 165, showing 1-20
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.788) out of 10, based on 15 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 165 reviews.

Overall Experience

  • 100
  • 54
  • 7
  • 3
  • 1

Date Published

165
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7
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150

Review from Tina P (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've had Premier Community from 19th June 2024. I've had satisfactory and brilliant work from the carers. Everything that I've ticked below in the box, no complaints, very happy.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

We're very happy to provide you with the care you want and need. We'll return this to our care teams and praise them for their great work!


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Review from M A (Wife of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly, chatty and funny. They have brought my husband out of depression and suicidal thoughts. They all, without exception, do the very best for him, for which I am very grateful indeed.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you for your kind review. We're thrilled to hear our team's support has made such a powerful impact on you and your family. We'll pass this on to our teams!


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Review from G S (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the carers that attend my calls.
They are very caring and go above and beyond.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you for your kind words. We'll be sure to pass this feedback onto our Care Teams and thank them!


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Review from J G (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had Premier a few months now and I've seen such a change in my mum, she's looking much better and I know she's happier. Every single carer is beyond kind and helpful, the communication is excellent. My mind is now at rest knowing she is safe and cared for. I feel as though I have my mum back now.
I would highly recommend Premier to anyone needing care for their loved ones.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you for a brilliant review and feedback on our services! We'll be sure to send your compliments to the care team!


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Review from Anne R (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 months of carers that had no compassion or respect for my father, Premier Community were recommended to me and thank goodness for that. From day one the carers have been compassionate and respectful with a clear understanding of client's needs. They are also very supportive of other family
members. A friendly and very professional service which has resulted in close family feeling less isolated and alone. They keep me informed of what's happening and I trust them all. We could not have wished for better carers or a better service.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you so much for your kind words! We'll be sure to pass this on to your loved ones' care team!


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Review from Jill S (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this company.
The care my dad received over a short period towards the end of his life was outstanding.
The communication between all levels of staff was excellent and was always prompt in dealing with any slight issues.
The carers went far and beyond their kindness care
commitment and professionalism was outstanding and always was consistent in their care. Unfortunately we lost our dad on New Year’s Eve so no longer need their services but we will be forever grateful for the service they provided.

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Review from J P (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers are respectful and I wouldn't want to be without them. I am happy with the service and feel supported by management if I have to contact the office. I enjoy the visits and like to have a laugh with my carers.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you so much. We'll be sure to pass this great review over to our teams!


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Review from G F (Husband of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepting the need for outside help is a big step but everyone we have been in contact with so far has been kind, caring and professional.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Nottinghamshire

Thank you so much for your kind words. I know it'll mean so much to our team, and we'll be sure to let them know what a brilliant job they do.


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Review from E T (Wife of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I met a carer, so friendly yet professional. She came with a brochure from Premier and made me feel at ease.
We tried 3 other care agencies before Premier who was brought to us via our social worker and from the very first introduction to my husband soon he began to have a bit of
banter and he always looks forward to his carers coming. The carers take such good care of my husband that I began to relax and my back was healing nicely after my operation. It has taken a lot of strain off me.
Premier carers present themselves professionally both in appearances and how they work and conduct themselves with a smile on their faces. They have helped us so much, we don't feel so alone and isolated.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Wow, thank you for your kind words! We'll be sure to pass on your praise to the care teams that support your husband. Thank you.


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Review from Joanna C (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all kind friendly patient people who treat Mum with dignity and consideration. Those who are older, more experienced in life she finds more relaxing as younger people seem to speak faster and ask her more questions. As she is a hearing aid user and has mild dementia it is stressful for her
to explain where things are or how she needs duties to be done on a daily basis. She has had a few health appointments this month and Premier Care has worked with us to provide care at a time to fit around these. There was one occasion when she got a call to say no one could attend. Fortunately, I was already at Mum's and could complete the necessary actions. This has happened before at the weekend.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Nottinghamshire

Thanks for your review and kind words, I'm pleased to hear how we have supported your mum. We'll continue to review our practice and make improvements where needed.


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Review from Lesley G (Partner of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care workers were excellent, helpful and caring they were always ready to help with anything and relaxed us both. Our time with you was short only ten days, but we have asked not to be taken off your register as we can come back to you if necessary.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you so much for your kind words. We'll be sure to pass on your thanks to the team!


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Review from T W (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been getting more unsteady on her legs and falling regularly. In the last week before hospitalisation, she fell three times alone. Luckily on two of these occasions, her carer that day was with her when this happened; she was there to help get family members and emergency services and stay with
her giving comfort and support.
All the carers that helped her during the period ruining up to this were absolutely fantastic with her, treating her with dignity, compassion and thoughtfulness.
Thanks to all concerned.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you for your kind words. We'll be sure to pass on your compliments to the relevant teams!


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Review from Pauline B (Mother of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had Premier carers for over a year. Her body is failing but her mind is sharp and alert. She is determined to retain her independence. Mum had a fall over the weekend and is now unable to use her stairs and is living upstairs, she is totally reliant on her carers for her meals, drinks and medication.
Whilst this is a frustration for Mum, her team of carers all fully stepped up to the mark, helping with everything. It has increased their workload, but the 3 carers over the week have done everything possible to make Mum as comfortable as possible and provide all the care she needs and more. Nothing has been too much trouble. Mum accepts now that she needs carers and their help and support has been her lifeline. So a big 'thank you' to the carers for the care you have provided for Mum during this very difficult week from both of us. The phone app updates help me to manage my care time with Mum, so thanks for the details you provide about each call, highlighting any issues.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you so much for your kind words! We'll continue to do our best and work with you to support your mum! We'll pass on your compliment to our care team!


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Review from L G (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum is getting from Premier Community, they are always very kind, helpful and caring and treat my mum with the upmost dignity. I have sometimes had to ring up to change a visit time, the person on the phone is always very helpful and will do their best to change the
time

Reply from Dan, Managing Director at Premier Community - Nottinghamshire

Thank you for your review! We will feed this back to our brilliant carers and team.


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Review from Ian O (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period of hospitalisation, my father was discharged home with a significant care package. It was the first time that carers had been needed for either of my parents and I was understandably anxious about how this would play out. I couldn't have been more impressed with the support provided
by both the carers themselves and the office staff supporting them. It was so reassuring to hear both my mum and dad consistently say how helpful the carers had been during such a difficult time for them. Sadly my father passed away recently but I will forever be grateful for the support provided to him over the weeks when the carers were engaged. Thank you so much.

Reply from Tim Isterling, Communications Manager at Premier Community - Nottinghamshire

Thank you so much for your kind review. Receiving care in someone's home can be an anxious time for anyone, but we're glad to hear that we are providing the right support for the families, as well as the person in need. Our team love to know the impact they have when supporting people and we'll be sure to pass on your thanks to them. Finally, our condolences for the loss of your father.


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Review from Sharon G (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow wow wow what can I say all the care staff, all the office staff have been amazing in a difficult situation, they went above and beyond to help in every way possible, carers and staff in the office, my mum was lucky she had them. The care staff were amazing, kind, patient and willing to listen. Trustworthy
all of them and I knew my mum was in excellent safe hands. The lady in the office was brilliant and was so helpful bending over backwards to help and a listening ear, and gave me the support I desperately needed. From the bottom of my heart, a massive massive thank you to you all. If your looking for a care company look no further these guys are the ones you want. Thank you.

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Review from Joanne E (Goddaughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, unfortunately, suffered the bereavement of my godmother this month. Premier Community have cared for my godmother over the last 5 years and has been exceptional. Two staff members have been regular carers over the last 6 months. They have shown compassion, care and a love for the job and clients.
We could not thank them both enough.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you very much for a wonderful review, thoughts are with you and your family at this time. Thank you so much.


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Review from Julie W (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most dedicated carers I have had for my mum, are always on time and nothing is ever too much. It can be scary letting others take care of your loved ones but I remain confident knowing Premier Care are doing a perfect job of it.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for such a wonderful review, we appreciate all your kind words and Premier Community will continue to provide an excellent service.


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Review from Martin G (Son of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Staff and Management have been excellent care providers for my father (98) and also for my mother (88) for many months 4 times a day and for a period of time night care. The personal attention from the carers cannot be faulted and they have treated my parents as friends. The support from
the care team manager has been above and beyond my original expectations in supporting me when having to deal with the NHS and Social Services care package and assessments. The care was primarily for my father but the carers kept an eye on my mother and provided her with support and advice when needed. They have kept me informed of what has been happening as I live some distance away from my parents. I could not have wished for a better care company and team. Thank you

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Review from K L (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are just so lovely with Mum even when she needed to go into hospital and when she came home again. Can't recommend them highly enough.
It gives me peace of mind that Mum is so well cared for.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for your wonderful review, we are extremely grateful for your kind words and will continue to provide high quality care.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Premier Community - Nottinghamshire is calculated as follows: ( (67 Excellents x 5) + (18 Goods x 4) ) ÷ 85 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Frequently Asked Questions about Premier Community - Nottinghamshire

What Type of Services does Premier Community - Nottinghamshire offer?

Premier Community - Nottinghamshire offers Home Care.

How many Carers does Premier Community - Nottinghamshire employ?

Premier Community - Nottinghamshire employs 122 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.