Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 165 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - Nottinghamshire Reviews (165)

Total of 165, showing 21-40
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 165 reviews.

Overall Experience

  • 100
  • 54
  • 7
  • 3
  • 1

Date Published

165
3
6
13
152

Review from A G (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had one carer morning and evening for 6 weeks. Each one that attended to her was very friendly, caring and willing to do the little jobs that my mum required. They talked to her and treated her with respect and friendship. Can't speak too highly of people who do a thankless job on low pay.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a lovely review; all thanks will be passed on to the care team.


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Review from T O (Granddaughter of Client) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier care carers who are looking after my mama are lovely - she says. They are all kind to her and don't rush her. She likes to have a little chat when they do their work for her. Very professional and helpful. My mother is getting to know everyone really well and is having Premier Care permanently
now to look after her in her own home.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, all will be passed on to the care team.


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Review from J G (Wife of Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given is a delight, the carers are so thorough in everything they do. Ie. Washing and dressing my husband, making him comfortable always with a happy disposition and nothing is too much for them, bless them all, they deserve medals.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou so much for such a wonderful review. All feedback will be passed on to the care team.


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Review from R L (Daughter of Client) published on 30 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that the carers that come to help mum are professional with her at all times, with a lovely dose of laughter and banter where appropriate. Just because someone is elderly and has dementia does not mean that they don't like a good giggle. I do encourage the carers to have a
laugh with mum, and make her feel like she is engaged in her life. Mum can be quite awkward at times and all the carers have dealt with this perfectly. I've only had one small niggle and it was dealt with there and then and resolved.

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Review from Linda S (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was using Premier Care for over a year. During this time we have found the care given was exceptional and professional. With some carers going above and beyond their daily tasks to deliver the care needed. To ensure mum felt safe and cared for to enable her to stay in her own home.
I found the
communication between ourselves and the office staff easy and responsive. Any issues were swiftly dealt with in a professional manner.
I would reccomend Premier Care to friends and family as a care provider.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your lovely review, we appreciate all your kind words.


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Review from Carol B (Daughter of Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers ranged from good to excellent caring for dad as if he were their own relative. Calls were never missed although times allowed for the work they had to do were tight. In view of the Covid situation, I appreciate that the company are trying to cover as many calls as they can as care packages are
hard to come by. This seems to be an industry-wide problem and not specifically for this company,


The only real concern was timings between calls as they seem to struggle to give dad 4 hours needed for his meds between calls, so unfortunately he missed his meds at times.
Overall staff were approachable, professional and friendly and I would recommend their services. We couldn't have kept dad at home as long as we did without their help.


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Review from Sarah C (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital with mixed dementia.
As a family, we dreaded to think what life would be like as she adapted to her new world!
The care staff immediately responded to our worries and put our minds at ease with reassurance. And they stuck to their word.


They each show

nothing but respect and dignity towards my mum and the family. They go above and beyond all the time and keep me involved with my mum's daily care.
They also help mum care for her dog.


The staff and manager have given us lots of time to share our thoughts, struggles and other emotions and have always offered comforting words as we adapt to the changes with mum. I’m so pleased Premier Care was available to us. It’s the best thing that happened to my mum since her diagnosis.


Thank you all so much!


Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a wonderful heartfelt review, we cannot express how much these words mean to us and how happy you are with the help and support received. All of these kind words have been passed on to the team. Thank you!


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Review from Michael P (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had Premier Care for well over 5 years. She was always satisfied with her care plan ranging from good to excellent to well beyond what is expected of a carer to do. On my mum's 100th birthday she was overwhelmed with kindness from carers calling in with gifts of cakes, chocolates, and other
small gifts. My mum passed away in February this year 2022. I would like to take this golden opportunity to thank all carers who looked after my mum over the years. I would like to thank the two carers who found my mum, not an easy thing to do to phone someone to tell them their mother had passed away, They did it with dignity and compassion. Two other carers excelled that day, even on their day off they rushed to my aid to sit with my mum while my wife and I could make phone calls. Also, they relieved the other carers so they could carry on with their work. These two carers even took time off work to accompany me in the Chapel of Rest to fulfill my mum's final wishes. Thank you.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a wonderful review, we appreciate all your kind words for the staff team and we are glad you and your mum were pleased with the care received.


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Review from H D (Sister of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care overall is very good. Staff are polite and respectful. They pick up on times when my brother is not so well and respond accordingly. They always make sure they clean up after themselves and always ask if my brother needs anything more from them before they leave.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a lovely review. We are grateful you are happy with the service being provided.


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Review from Jen B (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly don’t know where we would be without Premier Community care. From the start we have always been listened to, nothing has been too much trouble. Always pointed in the right direction when we’ve needed advice/ help. The carers that look after mum, I can’t praise enough. Carers that actually
care. What more can you ask for?

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful, heartfelt review. All praise will be given to the care team and we hope to continue to provide excellent service and care.


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Review from Fiona S (Daughter of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently returned home after stays in hospital and a rehabilitation centre. He required additional support on his return, nothing has been any problem for Premier Care, quickly putting in additional care and providing support for myself when involving other services. I have been involved
with every step and kept well informed, I am very impressed with this.
On the day my dad needed to go to hospital, the carer contacted myself and ensured my dad was calm and safe until I arrived at his house. They were able to tell the paramedics exactly what they noticed when visiting my dad. Keep up the good work Premier at all levels.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

What a wonderful review! Thank you so much and we will continue to provide an excellent service. All will be passed on to the Care Team.


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Review from L H (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience with Premier Community has been outstanding from the management to the care staff. The care team who have been supporting my dad have been extremely caring, kind and patient. Some mornings my dad really struggles but the team are very reassuring and encouraging and never rushes him.
My dad is treated with respect every day and they have built a lovely rapport with him. It is very reassuring knowing my dad is cared for properly and I would 100% recommend this company to anyone looking for care for their loved ones.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review and recommendation. We are pleased you are experiencing an excellent service.


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Review from Anna C (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so anxious when we were told my Nan was being brought home from hospital and has been put on to a care plan, but from the first visit, this is a fantastic care company. The staff was so kind and treated my Nan with respect and dignity. They went above and beyond their job. My Nan can be hard work
at times with her dementia but these ladies showed such kindness towards her and also my grandad who has been struggling to cope. I would definitely recommend this care company to anyone who is looking for their loved ones to be cared for.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful, heartfelt review, we are extremely pleased you are happy with the service provided. All your kind words will be passed on to the care team.


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Review from A A (Wife of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so helpful, nothing is too much trouble for them. They are very good at timekeeping, always pleasant. I cannot thank them enough.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful review, we are extremely pleased you are happy with the service provided by all staff at Premier Community.


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Review from Sandra F (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful, friendly and have time for me. Only slight complaint is my morning call is a little early at 06:30 am, would prefer at 07:30 am. Nothing is too much trouble, far better than previous company I had. Management is very nice and helpful too.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate all your comments and hope we continue to provide an excellent service.


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Review from Sharon D (Daughter of Client) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really likes all the carers that visit her. Extremely satisfied with all they do for her. Thank you to you all for all your hard work.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a lovely review, all thanks will be passed on to the care team. We are extremely pleased you are happy with the service provided.


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Review from Irene (Daughter-in-law of Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good service which I would recommend. The staff got on well with my relative and never missed a call. When my relative was particularly ill, they cared for him as if he was their relative - it's clear they genuinely cared for him. Thank you to all your staff.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, all thanks will be passed on to the care team we are glad you were happy with the care provided for your relative.


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Review from David (Husband of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been impressed with the service so far. It has exceeded our expectations. Staff are friendly and helpful. No appointment has ever been missed. My wife has really benefited from their visits, and they have taken a load off me. Just what we needed.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a wonderful review, all feedback will be passed on to the care team. We are glad we are exceeding your expectations and we will continue to do so.


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Review from Marlene S (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am getting. All the ladies are very good at their job and all are very nice and pleasant.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, this will be passed on to the care team. We are pleased you are happy with the service you are receiving.


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Review from Deborah P (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Community care staff and management went above and beyond with the care provided for my mum during her end of life care. On all occasions mum was treated with respect, everything was explained to mum, the carers were friendly and approachable to all the family. My mum's dignity was protected
and maintained throughout her care. Thank you to all involved, an excellent service provided.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful review, we are extremely thankful for your kind words and all thanks will be passed on to the care team.


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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Premier Community - Nottinghamshire is calculated as follows: ( (57 Excellents x 5) + (18 Goods x 4) ) ÷ 75 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.