Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 165 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - Nottinghamshire Reviews (165)

Total of 165, showing 41-60
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 165 reviews.

Overall Experience

  • 100
  • 54
  • 7
  • 3
  • 1

Date Published

165
3
6
13
152

Review from Doris P (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything went very well, the girls were very friendly and did not make you uncomfortable as I never had to have help before and I did not know what to expect. So if ever I need help again, I would not be too anxious. Nothing was too much trouble whatever I asked them to do. The only problem I had
was when we first arranged the help I needed, I was told that in the morning the girls would be at my home around about 08:00 which was fine for me. But all of a sudden I was told it would be 06:45 which was far too early for me, so I stopped the morning calls. But everything else was fine.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we are glad you happy with Premier Community and all thanks will be passed onto the care team.


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Review from Andrew H (Son of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care given by the carers ranges from excellent to very poor. Have found carers sat drinking coffee in the lounge while Mum is in bed sometimes struggling to eat. Timings have been a cause for concern, no warning given when over an hour late. Questionable hygiene - pots not washed properly which
could have caused Mum to have digestive problems. Not all carers are pleasant or professional when an issue is raised.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your review, all concerns and issues have been passed on to the Registered Manager to investigate.


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Review from Marjorie T (Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for such a wonderful review, we are extremely grateful for this and continue to provide a 5* service.


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Review from M S (Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been good.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for taking the time to do a review, all thanks will be passed on to the team.


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Review from A A (Client) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff who came to me were unfailingly cheerful and friendly and kind. Levels of skill varied but were well intentioned. I did not really need personal care with washing and dressing but it was always offered. I am not sure that the office management staff were always listening on the few occasions
I had to speak to them because there were several mix-ups.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do a review, all compliments and comments will be passed on to the Care and Management Team.


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Review from S R (Daughter of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care workers brought a wealth of experience and knowledge to my mum's care. I thought she was in safe hands. She was treated with dignity and courtesy. I was impressed with how carers took note of mum's preferences and dislikes then modified care to her choice. The carers were very willing to help
and listen. Nothing was too much trouble.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for the lovely review. We are happy you are satisfied with the service provided and we have incorporated all needs and preferences for your mother.


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Review from Robert B (Son of Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my mother hard are fantastic! Don't know what we would do without them!

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your lovely review, all your thanks will be passed on to the care team. Thank you for showing your appreciation for our Premier Care staff.


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Review from Gary H (Son of Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Premier Care enough for their wonderful system of support and care. They are not only 100% reliable and efficient but also all of their staff from the office to the carers carry out their jobs with such a lovely attitude that is a pleasure to see and hear. My mum and dad feel in the safest
possible hands, especially during this concerning, virus-ridden time. Bravo Premier Care. Keep it Up! Thank you.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do such a wonderful review, your kind words are appreciated by all at Premier Care. We are so grateful yourself and your parents are feeling safe and confident with the service received, and all thanks will be passed on to the care team.


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Review from V L (Daughter of Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, always smiling. They always let me know if there are any issues, which gives me peace of mind. Reliable and friendly. Fantastic people doing a brilliant job.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking your time to do such a lovely review. We appreciate all your kind words, and these will be passed on to the Care Team and Manager. We are extremely glad you are happy with Premier Care.


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Review from S C (Relative of Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Inconsistencies in levels of competency of carers. Some are excellent, some clearly need training. Missed medications not reported according to CQC standards, even failed to call paramedics for a serious injury to the client - it was 24 hours before the next carer did this. This was never discussed
with relatives or an apology given. The client has some capacity issues but sometimes declines tasks eg meal prep. The carer does not use their initiative and offer other services eg tidy up instead but the client reports they like to sit and drink tea. One carer only has used their initiative and hoovered up in spare time.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your review, we have personally spoken to the service user regarding any issues and they are more than happy with the service they are receiving. The incident in question we believed a health professional came out to tend to the injury via request from the care team immediately. We can only apologise for the review statement and if you feel we could have done better please do not hesitate to contact us, we are always happy to help. Thank you.


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Review from V S (Wife of Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but excellent service.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate you taking the time to do this and we will continue to provide an excellent service.


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Review from Peter H (Client) assisted by family/friend published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly delighted with the service provided. Lovely people who are always punctual. Always friendly and cheerful. Very sensitive to the needs and wants, treating me with dignity and privacy. I would recommend this service to anyone. I feel relaxed and comfortable when I am in the care of these people.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate you taking the time to do this and we will continue to provide an excellent service.


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Review from Sheila B (Wife of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care given. You have a great team.

Reply from Tracey poole, Care Director at Premier Community - Nottinghamshire

Thank you for taking the time to complete the review and thank you for the lovely comments. We will pass your comments on to the team.


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Review from Tom P (Grandson of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Nothing is too much trouble. Happy with everything, you could not ask for better for your family, especially when things are as difficult as they are in the current climate. Much appreciated.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a lovely review, all thanks will be passed on to the care team. We are extremely happy and grateful that you and your family are happy with the service provided.


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Review from P H (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and very professional staff, always treat my husband with care and dignity.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do a review. We appreciate this and we are happy that you are pleased with the service your husband is receiving.


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Review from Janet G (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care was recommended to me by a friend whose mother is a client. I was able to discuss the needs of my own mother, and arrangements were put in place quickly. I explained what was required and all the carers have been lovely with my mother (she has memory issues) and ensured she has been given
a hot meal and dessert each lunchtime. They also chat with Mum, and she has told me how much she enjoys seeing the carer and having a natter. I have needed to change the arrangements a couple of times, and nothing is too much trouble when I phone. I also have the app, so I can see when the carer has been and read their report. It is reassuring for me to have this help as it will enable me to keep Mum in her own home as long as possible. I started off with 3-lunchtimes a week and have now increased it to 5-days a week as it has been such a success. I would not hesitate to recommend Premier Care, they have made such a difference not only to my Mum but to me as well.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a lovely review. We are extremely grateful for your kind words and we are glad you and your mother are happy with the service you are receiving.


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Review from Andrew G (Son of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I originally wrote to thank the staff that attends to my mother. As my mother is suffering from a form of dementia she has a very short term memory now. The staff have successfully been able to be allowed to attend to her personal care on her legs that she previously had not allowed anyone to see to.
When I have met two of the carers they displayed good and kind professionalism towards my mother.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

We are very grateful for your review and happy that you are pleased with the service your mother is receiving.


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Review from Denise B (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Wednesday 1st July, when the carer visited my mum for her breakfast call; she found her in the bathroom with chest pain. The carer rang for an ambulance, waited with mum until it arrived, let the office know to cancel her following call, and she stayed with mum until the ambulance had gone. She then
tidied up, locked up and then left. She has been in contact with myself and my brother on a regular basis enquiring how mum was. Mum had a massive heart attack, and if it wasn't for the carer's actions that morning, I don't think mum would have survived. Mum is now back home, and she was the first carer that mum saw for her first call. It was very emotional to listen to as they spoke about that morning on the 1st of July. We can't thank her enough for what she did, and we can't say thank you enough - many thanks.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a wonderful heartfelt review, we appreciate all your kind words and thanks for the care staff. We are extremely happy your mum is now safe, well and back at home, all thanks will be passed on to the staff. Again thank you!


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Review from Denise A (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been very well cared for and any time the carers feel my dad has been unwell, they contact us. He has told us he looks forward to his visits as he enjoys the company and they are very kind. It is a great comfort to us to know my dad is in safe hands and are totally trustworthy.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a lovely review and kind words; we are glad you are happy with all the care your dad is receiving and that he is also happy. All thanks will be passed on to the care team.


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Review from Ranjit T (Daughter-in-law of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care we receive. The careers go out of their way to help us and do extra. Nothing is too much. They are polite and cheerful. We recommend Premier Care to anyone looking for home help for their loved ones.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for your lovely review, we appreciate all your kind words and this will be passed on to the care team.


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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Premier Community - Nottinghamshire is calculated as follows: ( (57 Excellents x 5) + (18 Goods x 4) ) ÷ 75 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.