Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 165 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - Nottinghamshire Reviews (165)

Total of 165, showing 61-80
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 165 reviews.

Overall Experience

  • 100
  • 54
  • 7
  • 3
  • 1

Date Published

165
3
6
13
152

Review from Candy S (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers who are looking after my mum. They are doing a wonderful job. The family appreciate that regular carers are coming to visit as this helps with the consistency of care during this uncertain time. Keep up the good work.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for your kind words, we appreciate your lovely review. We are so grateful you appreciate all the hard work of the care team and your thanks will be passed on to all the staff.


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Review from Karen W (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and understanding with all needs and any worries you have and have always delivered excellent care for Mum. Couldn't be without them. They are a dedicated team, always feel trustworthy about any member of the team that go and look after Mum. Thank you for the care and dedication you all
put in your work and patience and all that you do.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a wonderful review, we are so pleased we have your trust and thankful that you and your mother are happy with the care being delivered. Again thank you.


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Review from Denise G (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first contacted Premier Care in January, I was impressed by the understanding of my needs in just that initial enquiry, followed up quickly by a meeting at the family home. Although these visits for just twenty minutes and on four mornings were just for checking up on Dad's wellbeing, having
a chat and making a cup of tea, it was reassurance for the rest of his family and for Dad to get used to the idea of having carers.
It wasn't until he had a fall in the home that Premier Care really helped put us at ease. I spoke with the registered manager, discussed what happened and she immediately put a new Care Plan into action. My father now has carers three times a day. It really has helped take some pressure off the family.
After the fall it left him weak and unable to stand for more than a few minutes, so help with preparing his meals and tidying up the kitchen is brilliant. Prompting Dad to take his medication is an everyday part of the visits too. We couldn't be without Premier Care now.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for taking the time to do such a lovely review, we are extremely grateful you are happy with the care provided to your father and the responsiveness of increasing care when needs have changed. We are always here to help.


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Review from Jonathan S (Nephew of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt started struggling with her mobility we have co-funded care with the local authority and they appointed Premier Care for her daily visits. This includes administering medication, food preparation, general housekeeping, and personal care. Throughout this time the carers have been courteous
and professional and my aunt has always felt safe with them. We have had good communication from both staff and management and when care has had to be increased at short notice due to illness or accidents they have always been quick to respond. I have met several of the staff whilst also caring for my aunt and they have all been lovely.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for taking the time to do such a lovely review, Premier Care always aims to provide the best care possible, and are always happy to help at last minute or in emergencies. We are so glad you are content and pleased with the care your aunt is receiving.


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Review from Michelle C (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were very against having to have carers, they both have different forms of dementia and change is very difficult. Mum came out of hospital after an operation and dad was overwhelmed with anxiety how he was going to cope, but the carers have been so kind, patient, caring and excellent
at communication, they have been very compassionate and encouraging. I am so happy as mum is happy and they have become her only friends especially in this very difficult strange times we are experiencing, thank you to all of the carers especially in unbelievably scary times.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much, we are extremely grateful for your review and pleased yourself and your parents are happy and having a positive experience when everything is so new to them. Again thank you and we are always here when you need us.


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Review from Helen (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care are very flexible, I have lots of hospital appointments and just call up, get asked if they can alter call time so I'm still being supported to wash etc, this works well but more so a couple of weeks ago I had to attend for a procedure, even with the COVID, the girls sorted me, very supportive
when back in time for next call.


Due to being very careful soon as I was isolated, Premier sent in a handful of carers, to assist me, and had regular contact with me and some of the team see how they were. Some girls went the extra mile and I have named these to the manager.


One carer on Sunday went above and beyond, let down by a neighbour to go shopping we asked my partner if he could manage to. I asked if possible if she could get me shopping on the way to my dinner call to meet my partner there if possible. Either wasn't a problem, I rang the shop, they got it ready for her as well. Premier all way such good company. So happy.


Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for your lovely review and such kind words for your regular carers and the Covid team. Our team is always happy to help whenever you need us.


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Review from Jill S (Sister of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive care for my brother 4 times a day to enable him to live in independent living. We do have some exceptional carers who go above and beyond to ensure my brothers care needs are met. There have been times when the care has not been up to standard but this has been rectified and when issues are
raised they are dealt with quickly. Like all services, there are exceptional carers and some that are not as committed. I have no problem in identifying shortfall and appreciate management sorting out concerns.
Overall we are very satisfied with my brother's care provision and appreciate being listened to.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to send a review, we appreciate all your kind words for the staff team. We are glad you are happy with how your concerns are dealt with and that you feel you can approach us, we are always here to help. Again thank you for your lovely review.


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Review from Dorne C (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to publish my thanks to all the amazing carers looking after my mum during this difficult time. They are doing an amazing job and are the only company she has currently due to this awful situation we are in. Mum looks forward to their visits and enjoys a good chat. They are keeping her
happy and uplifted. She is still grieving having lost her husband of 66 years, my lovely dad. Thanks again to everyone involved in Premier Care. You are true angels. We as a family appreciate what a difficult time it is for the carers and they have our full respect.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your review, we are extremely grateful for your thanks and that you and your mum are happy with the care. All thanks and appreciation will be passed onto the care team. Thank you.


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Review from Ian K (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had something of a crisis this week in terms of her mobility. Last week she could mobilise with a frame, earlier this week her mobility suddenly reduced.
Premier Care quickly stepped up to the mark by rescheduling care visit times and arranging for the visits to have two carers for her safety
and continuing care.
Nothing short of remarkable during this time of national emergency.
Well done and many thanks!

Reply from Naomi Bell, Marketing Manager at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words. We're more than happy to help however we can with your Mum's care and aiding her safety wherever possible, we wish you and your Mum all the best and stay safe.


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Review from Diane S (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few visits, we are quite happy with the service Premier Care have provided, we understand it always takes time to settle down and we know we can always make adjustments to our needs. The team have been very friendly and helpful.

Reply from Naomi Bell, Marketing Manager at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words. We're glad your happy with your level of service and know you can always approach us at any time for any changes.


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Review from Tracey S (Daughter-in-law of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and treat my father-in-law with respect and care and nothing is too much trouble for them. Always talking to him. Could not ask for more.

Reply from Naomi Bell, Marketing Manager at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and for your kind words. We're pleased that you're so happy with your father-in-law's care.


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Review from Jayne M (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had valuable care from the carers, all new carers have made good introductions making Mum feel comfortable. They have shown consideration for Mum's every need and communicate effectively. The management team have listened and are making every effort to tailor Mum's care to suit us all.

Reply from Naomi Bell, Marketing Manager at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your lovely words. We're glad you're happy with your mum's care.


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Review from J R (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care package has been working for me - very good for years.

Reply from Naomi Bell, Marketing Manager at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review, we're glad you're so happy with your care package.


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Review from Lynda M (Daughter of Client) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a massive thank you to the staff at Premier for instilling such confidence in my Mum and for all the help you give her each and every day. Nothing is too much trouble for any of the carers, they are all brilliant. If it hadn’t been for Premier Care Mum would not be getting back on her
feet again. Thank you so much, I would recommend this company 110%.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words. We're glad your Mum has had such a positive experience with her care.


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Review from Ruth M (Wife of Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a client for a number of years. The carers have become like one of the family. Most of the time, cheerful, sympathetic and willing to do their best for my husband who has dementia. Life has not been easy and I couldn't have kept him at home without the care given to us both from
the lovely carers. There have been a few problems but they have always been sorted out promptly. The service we've received and the response from the office staff has been very good and I certainly recommend Premier Care.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.


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Review from N B (Son of Client) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care have stepped in and saved the day caring for our mother, giving us peace of mind. She is fed, watered and cared for - to free us up in the knowledge they are going to turn up.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.


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Review from G J (Client) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned about having carers, but they have all been lovely and things are going well.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.


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Review from K M (Mother of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both carers and management have been extremely efficient and professional in recognising a need to review my daughter's care package and put it in place promptly. My daughter speaks highly of the carers that provide her care. I personally find it reassuring to have a person at the end of the phone to
help me with any concerns I have with my daughter. I cannot praise Premier Care enough for the service they provide.

Reply from Aidan Isterling, H R Manager at Premier Community - Nottinghamshire

What a great review. Thanks so much, Premier Care Team.


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Review from L I (Daughter of Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is outstanding, very professional, caring and always goes the extra mile.
My mother gets on very well with her and trusts her. She has helped my mum gain confidence in her ability in every way. Great humour.
A pleasure to have as a carer to mum.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your lovely compliments about your fantastic carer.


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Review from R H (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with all the attention and consider it very good.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.


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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Premier Community - Nottinghamshire is calculated as follows: ( (57 Excellents x 5) + (18 Goods x 4) ) ÷ 75 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.