Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 166 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - Nottinghamshire Reviews (166)

Total of 166, showing 121-140
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.778) out of 10, based on 14 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 166 reviews.

Overall Experience

  • 101
  • 54
  • 7
  • 3
  • 1

Date Published

166
4
7
14
152

Review from Kevin M (Son of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother very impressed with the carers. They are very helpful when they come.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Great to hear! Thanks for the review.


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Review from Lynne F (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with the care. No complaints. Thank you.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Brilliant, we're really happy that your mum is happy! Thanks for the kind review.


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Review from W C (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given by ladies each morning is very good.


Office staff are average - a couple of faults, but overall satisfactory.


Happy with the service.


Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Brilliant, I'll pass this on to the relevant people. Thanks for the kind review.


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Review from M W (Wife of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the service provided.


They always talk to my husband in a nice way.


I have found all of the carers nice and friendly and caring to my husband.


Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind review!


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Review from Julie C (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional reviewer made us feel comfortable and really cared.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind words!


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Review from Catherine A (Daughter-in-law of Client) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we began the care package with Premier Care last September, we have been very happy with the care provided for my mother in law. The service has been reliable and consistent. The carers all take the time to get to know her, to talk to her, to find out what she needs and have built up a good
relationship with her. They've also been very good at communicating with us, and alerting us to any problems so that we can work out solutions in a timely fashion. Mum in law had a stroke yesterday whilst a Premier carer was with her. The carer immediately recognised what had happened, contacted the emergency services, stayed with mum till the ambulance arrived, reassuring and comforting her, and then drove to the hospital, so she could stay with her in the emergency assessment unit and resuscitation unit until we were able to get there (we live an hour's drive away). We're so grateful for the care and concern showed in this frightening situation.

Reply from Aidan Isterling at Premier Community - Nottinghamshire

Thanks for your kind words! We hope your Mother-In-Law makes a full recovery!


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Review from Peter M (Husband of Client) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite and efficient in what they do.

Reply from Edward Key at Premier Community - Nottinghamshire

Thank you for your kind words. It's very much appreciated.


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Review from Jane T (Daughter of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy with the care she receives.

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Review from Joanne P (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all made me feel at ease, they are all very nice and professional. The only problem I find is that the office staff don't let me know when the girls are going to be late and don't seem to listen to the answer phone messages.

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Review from Patricia H (Wife of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers and the way my husband is taken care of.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind words!


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Review from Ian C (Son-in-law of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Premier Care for a little while now and have been impressed with the care and professionalism displayed by the various carers we have been assigned. Generally, they have arrived when promised, and done a good job, even though we are at a fairly remote location which is difficult
to access during snowy conditions there has only been two or three days when they have not managed to make it and we have always been notified.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind words! Greatly appreciated.


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Review from Julie W (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is very good.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for your kind review.


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Review from L W (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and caring. Asked about staff and if they needed more training. My experience with the care I have received offered to send me a weekly rota by email as to which staff were coming.
Myt overall view was a very caring company and 99% of staff who came were very good and caring. I would
recommend to other people.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind review. Much appreciated.


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Review from Ronald B (Husband of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We ( my wife and I) can find no fault with the various carers as they are more like friends. We are not at all worried to give them the run of the flat. Nothing is too much trouble and friendliness is their watchword.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thank you for the very kind review. Very much appreciated!


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Review from Michael B (Friend of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very good.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the kind review!


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Review from Ian S (Son of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are more caring than others. Mum is happy when she gets the carers she knows.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review!


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Review from Andrew M (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, friendly carers. Very personal people and happy we service overall.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review. We're happy to help.


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Review from L H (Daughter of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All carers I find to be good and polite and treat my Mum well. However, I find small things annoying, like bins being left full, pots left on the sink, the bed not made properly. When they can see bits on the floor, it would be nice if they could run around with hoover. These extras would help me greatly
as I work full time.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review. I will pass this on to the relevant people.


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Review from Jeanette A (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise them enough on how they look after mum.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Very kind words! We're privileged to look after your mum! I'll pass your review on to our carers!


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Review from Rosie L (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, dad is very happy.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thank you for the review! we're happy to make a difference! I will pass this to our carers!


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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Premier Community - Nottinghamshire is calculated as follows: ( (63 Excellents x 5) + (18 Goods x 4) ) ÷ 81 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.