Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.8 166 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided by Premier Community - Nottinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lynsey Hind (Registered Manager)

Funding & Fees Guide for Premier Community - Nottinghamshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - Nottinghamshire Reviews (166)

Total of 166, showing 141-160
9.8

Premier Community - Nottinghamshire has a Review Score of 9.8 (9.778) out of 10, based on 14 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 166 reviews.

Overall Experience

  • 101
  • 54
  • 7
  • 3
  • 1

Date Published

166
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7
14
152

Review from Bill W (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, the carers are angels.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review! They're the best. Premier Care Family.


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Review from Neil F (Brother of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is good, however, as happens in some cases, timekeeping without notification leaves a lot to be desired.
Food being left in the fridge without covering is also a problem.
The main concern with the staff seems to be an ongoing excuse for lateness to clients is a shortage of time being
allowed between calls for travelling.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review!


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Review from N S (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service I receive.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review!


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Review from J R (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend to friends and family as the care is brilliant.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review! We're pleased that you'd recommend us to your friends and family! Premier Care Family.


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Review from Urszula P (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a different care provider but we were not happy. We decided with Premier Care and my mother is very happy now. All the carers have experience and know how to make my mum happy. My mum is a difficult client as there is a language barrier but the carers work with this well.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review! It's really good that we're making your mother happy!


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Review from D G (Son of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review!


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Review from Pippa P (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care staff have been extremely good in all aspects of my mothers care. They have treated her with dignity, developed some very good relationships and there always seems to be a lot of joy and laughter when they are here. There have been very few instances when I have had cause to complain about
an aspect of care and it has been rectified immediately.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thank you for the kind words! I will pass this on to our employees! Premier Care Family.


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Review from H F (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good care, support in place. Just varies due to the different number of staff she sees.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review!


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Review from Dianne T (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all a good service with caring staff who look after dad well. He is always clean and tidy and generally enjoys the visits.

Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for the review, very kind words! I'll pass this on to the care workers!


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Review from Alison (Daughter-in-law of Client) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have been receiving care for my mother for a couple of years to assist with bedtimes morning and evenings. After initial troubles, we thought we had found a good routine with continuity of carers and times. Over the last 6months, we have lost count of all the different carers that have been to assist
my mother with her personal care, many of them are new to the job with no knowledge of my mother's needs. They have been arriving late for her morning calls which leave her distressed as she needs the bathroom. Evening calls are often late with lack of continuity as you send new staff who do not know the clients, particularly my mother and her routines.
We have complained to several different people on numerous occasions and despite initial excuses and apologies, the same things are happening over and over again.
We are not sure why in the last 6months my mother's needs are not important to them and why they are not providing the care anyone would expect for their relatives or loved ones.

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Review from C R (Daughter-in-law of Client) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very reliable. We have no reason for complaint. It is nice to know that my mother in law is looked after, especially in light of my own disabilities. Contact with carers is good too.

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Review from Marian C (Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with all aspects regarding my care. Thank you.

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Review from H J (Wife of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been having Premier Care since the beginning of February. We find the carers polite, friendly, tidy, caring ladies. Our only criticism is that so often they do not come when arranged. They often complain they are not given travelling time, or have extra clients pushed in, also that the
distances between clients are too great. This seems management problems.

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Review from L B (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been and still am very happy with the care I receive and continue to receive.
The are pleasant and caring.

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Review from Doris F (Client) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Premier care is overall, very good.
The carers I have are polite, clean and presentable. They treat me with respect and are considerate of my needs. The carers are friendly and they chat to me while they are working.
We have had some issues with the office at times, but this does
not affect the care I receive.
I would recommend this company to friends and family.

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Review from Stephen P (Relative of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care that Premier gives is excellent. There are occasional moments where problems occur, which because of my auntie's dementia are only to be expected but always with a phone call from Prmier Care's office to myself or the other way round. From me to them everything is sorted. I am very
happy with our client's relationship and the service they provide.

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Review from K C (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers (excellent). Good management.
Carers very punctual.

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Review from J D (Client) published on 26 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only problem I have with Premier Care is lack of consistency.
Despite several requests for regular carers who know my routines, they keep sending strangers and the whole process is undignified.
I recently had a meeting with the operations manager expressing my concerns and highlighting several
carers not to send, but they are still appearing on my rota.

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Review from I B (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Review from H C (Wife of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the girls who call to put my husband to bed each night.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Premier Community - Nottinghamshire is calculated as follows: ( (63 Excellents x 5) + (18 Goods x 4) ) ÷ 81 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has a Platinum Service – more info.