Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 133 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.

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Care Provided by Premier Care Services EG Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Christine Young
  • Person in charge
  • Christine Young (Registered Manager)

Funding & Fees Guide for Premier Care Services EG Ltd

  • Prices

  • Our fees range from £18.00 to £47.50

  • Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
    Pricing can be discussed during your or your family members' consultation.

Premier Care Services EG Ltd Reviews (133)

Total of 133, showing 1-20
9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Premier Care Services EG Ltd has 133 reviews.

Overall Experience

  • 110
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Date Published

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Review from J S (Wife of Client) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff helpful and supportive. I know they could be relied on to advise on any problem. I know a shortage of staff can be difficult for them but they work very hard to fill the gaps.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review it is much appreciated by all.


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Review from C M (Son of Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, friendly people.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time to leave a review. We all hope you have a lovely Christmas.


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Review from Diana W (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care that all the staff at Premier have provided to our mother over many years -
Particularly over the last few months, when due to deteriorating health, her needs have increased and Premier has excelled themselves in their response to this. They have always put her needs
first - e.g. calling an ambulance and staying with her until the ambulance and a family member arrived. Also, notify us immediately of any concerns. I also, personally, must thank the manager for her support of me when I needed a caring listener at the end of the telephone.
We have no hesitation at all in recommending Premier Care to anyone wanting the best support and care available for their loved one.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for leaving such an amazing review, it has been an absolute pleasure having had the opportunity to look after such a wonderful lady. I will be sure to pass on your kind words to all that played a part in making sure your mum received the care she deserved.


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Review from George J (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere thanks to all the staff for the excellent care provided to our mother over the past twelve months. It gave us great peace of mind to know that she was being looked after by a team of caring professionals who made sure she was safe and well at every visit. Any concerns for her welfare and well-being
were notified to us at the earliest opportunity. We have no hesitation in recommending Premier Care's services to anyone needing a conscientious, reliable and trustworthy care provider for their loved one.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your lovely review, it is much appreciated, we do hope that all goes well for the future ahead.


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Review from S M (Client) assisted by family/friend published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review which is much appreciated.


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Review from Jennifer S (Client) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found them very helpful and anxious to do the best for us.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

It is always appreciated when a review is left, thank you for taking the time to let us know how we are doing.


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Review from David M (Son of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care have being looking after my mother for the last two years who is in her ninety's enabling her to remain independent, the communication between myself and Premier Care has always ensured I am fully informed and aware of any concerns spotted and I truly value this as I am not always able
to visit her weekly.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, it is very much appreciated by all.


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Review from mt o (Son of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers and back office staff very helpful, I am very pleased with everything connected to Premier Care. Premier Care has been particularly helpful when Mum needs emergency food shopping or help taking additional supplementary prescriptions.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, everyone at Premier are always grateful.


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Review from John T (Husband of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has suffered with Alzheimer's and dementia for the past 9 years and Premier Care has provided first-class care over this period and continues to do so.
Ranging from expert and professional management to an extremely caring and skilled care staff who really know how to provide that very important
touch called loving care.
As well as caring for my wife they look after me and provide daily assistance and help.
I must say that in my opinion, the general public usually underrates care staff but if they realised how much care they provide several times a day on a daily, weekly and annual basis then the care worker lot would measurably improve.
In fact, I would say that without Premier Care by our side, we would not have the life we have today.
It's all the little things as well as the big things they do that make life bearable.
We look upon Premier Care and its staff as family.
God bless them all.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Really do appreciate you taking the time to leave such a wonderful review, it has always been a pleasure providing the help that is needed.


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Review from A M (Son of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been a source of support and care during difficult times as both parents have dementia. They have handled things with a good amount of sensitivity and professionalism. The care staff have been very supportive and my parents have always felt comfortable and assured by the level of care
received.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to express how we are helping.


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Review from David H (Nephew of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care. All those attending to my aunt's needs in her home are very kind, helpful, considerate and professional. The service from Premier Care is very reliable and we would highly recommend them to anyone.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Wow what a lovely review thank you so much, I will pass your comments to the team.


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Review from S B (Daughter-in-law of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quick to respond to our initial request for assistance just prior to Christmas 23. Good communication with main office and their care team are very experienced, caring and totally understand the difficult nature of the services they provide which is tailored to the individuals concerned. The process
of introducing daily care for our parents was never going to be easy but Premier Care achieved this seamlessly and were quickly accepted by our parents.
We would highly recommend them.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Much appreciated and thank you very much for an amazing review, I will make sure the team are informed.


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Review from Kay S (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Premier Care enough for the help and support they have shown to my dad who is nearly 95.
Nothing is too much trouble and they have gone above and beyond with trying to make Dad's days as easy and stress-free as possible.
Thank you for everything you do.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Really do appreciate you taking the time to express how happy you are, thank you.


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Review from Amanda F (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Premier Care since mid-March 2024 when she left hospital. My mum needs extensive support and all the staff at Premier have been excellent. The team are easy to get in contact with and have been caring, friendly, thoughtful and professional, making my mum's transition
back home a positive experience. I do not live locally and knowing Premier are regularly with Mum gives me great reassurance that she is safe and well cared for.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for taking the time to leave a review, I'm sure the staff will be very happy.


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Review from Julie O (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and is 91. Fiercely independent, Mum was reluctant to accept help. However, from the moment she met Premier Care Services' managers and staff, she wanted to have them come over every day. From my perspective, the medication is given and notes provided about how Mum is doing.
The staff are efficient, knowledgeable, kind, flexible and reliable. I chose Premier from the good reviews on CQC and have been delighted.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Well, what can we all say apart from a big big thank you for such a wonderful review.


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Review from Linda C (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service you provide is amazing, nothing too much trouble. We needed care over the weekend, they came in at short notice, very flexible. The ladies that care for our mum are fantastic, it’s just like if we had been in excellent service and care very professional. Everything written down so when we
go, we know exactly what has been done. They keep in touch by phone if any problems, thank you Premier Care.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for an amazing review, we are all so happy that what we are doing is making a positive effect.


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Review from Polly E (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Premier Care Services East Grinstead, they have been absolutely fantastic in their care of my elderly mum. They put my mind at ease knowing that she is so well looked after. Professional, reliable and so empathetic in their care. Thank you to all the team.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

So glad that you feel the way you do, we are always looking to make everyone's experience an amazing one and it's nice to know we are meeting that goal.


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Review from Stewart W (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E-mailed Premier Care on a Friday evening regarding my father's care.
They called me back on Saturday morning and arranged a visit for the Monday.
Within minutes of the visit, they were already contacting the GP and district nurses to get things moving and a care package was put in place to start
my father's care within the next two days.
Prior to the visit, I felt that no one was taking my father's care seriously but after their visit, my mind was put a rest by the care they will provide and the things they have kindly put in place.
Whilst visiting they also made sure Dad was comfortable before they visited next. Very impressed.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words it is very much appreciated, even though the first contact was just a visit to discuss the care package, the staff that attended wanted to make sure your dad was as comfortable as possible.


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Review from W J (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The operations director and the Premier Care team have been visiting my father on a daily basis for over a year. They’ve done a great job of supporting his ability to live independently - by monitoring his medications and helping with household chores - while respecting his privacy. They have also been
proactive in raising concerns directly with me, when necessary. I would recommend Premier to anyone requiring in-home care.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for taking the time out to write such a nice review, I will pass on the information to all that attend your dad's calls.


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Review from A R (Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers take in all of my requested requirements nothing is too much trouble. I treasure their coming in each day for our daily general talks which passes what is often a lonely day for me. I would not be without them.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Always nice to know that what we do makes a big difference, and thank you for taking the time to leave a review.


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Premier Care Services EG Ltd is calculated as follows: ( (178 Excellents x 5) + (13 Goods x 4) ) ÷ 191 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor

Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.


John

John Young

Job Title: Operations Manager

Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.


Frequently Asked Questions about Premier Care Services EG Ltd

What Type of Services does Premier Care Services EG Ltd offer?

Premier Care Services EG Ltd offers Home Care.

How many Carers does Premier Care Services EG Ltd employ?

Premier Care Services EG Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Care Services EG Ltd to verify any information. View our terms and conditions. Premier Care Services EG Ltd has an Enhanced Service – more info.