Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 133 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.

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Care Provided by Premier Care Services EG Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Christine Young
  • Person in charge
  • Christine Young (Registered Manager)

Funding & Fees Guide for Premier Care Services EG Ltd

  • Prices

  • Our fees range from £18.00 to £47.50

  • Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
    Pricing can be discussed during your or your family members' consultation.

Premier Care Services EG Ltd Reviews (133)

Total of 133, showing 61-80
9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Premier Care Services EG Ltd has 133 reviews.

Overall Experience

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Date Published

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Review from Hilary S (Daughter of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is elderly and lives on her own. Premier Care Services EG Ltd have been there from the beginning. From several years ago where they just provided help with meals and cups of tea to now where they help with bathing and personal care, as well as a quick chat, food and drink preparation. I know
mum is in good hands as I am always informed if there is a health issue or a problem. During lockdown without visitors, mum has been glad of the company, smiles and quick chats while other duties are performed. I can relax knowing mum is well looked after. I thoroughly recommend Premier Care Services EG Ltd.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Very kind words, it's nice to know that we are making a difference, thank you so much.


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Review from D M (Wife of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having had a regular and experienced carer for a long time, we've received no communication why this carer no longer attends these appointments. Instead, we now have different carers of varying experience, capability and rapport. My husband has Alzheimer's and our carer understood his needs and also
brought much laughter to him and me which is so important as his carer. The consistency and trust we had is no longer there and to not understand why is even more frustrating.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Premier have been able to attend every call since the package of care started and makes us very proud to know that we have been able to provide you with a regular and experienced carer for a long time. Unfortunately, there are occasions when changes need to be made due to Client’s or Carer’s personal circumstances, and we do try to inform our Client’s and make them aware of any changes made. Confidentiality is paramount at Premier and discussing personal and sensitive information with others is not good practice. Diversity and Equality within Premier enables us to give all the staff opportunity, and the chance to achieve their potential. By providing a small team of staff during a week helps to maintain consistency. We have an open-door attitude and welcome constructive comments.


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Review from Heidi (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the outstanding care, professionalism and respectfulness that Premier Care brought to our home during a very trying and stressful time. My dad, fiercely independent, was not the kind of person to ask for or accept help from anyone. The wonderful carers found the right balance providing
excellent care in a way that my dad found acceptable. Though he would never admit it, I know he grew to trust the familiar faces and he came to rely on them as he became increasingly frail and dependent. Premier Care’s communication was outstanding. We were kept informed if timings needed to change and the carers always kept meticulous notes for me. Premier helped my dad to maintain his sense of independence and dignity. They worked seamlessly alongside me and the community nurses as his health declined. They undoubtedly helped me to honour my dad’s wish to die at home where he felt safe. A massive thank you to all of you; what you do is amazing.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

What a wonderful man and an amazing Family, it was so nice to have been able to look after your Dad and honour his wishes, and thank you so much for a wonderful review.


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Review from Sarah D (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Services EG have been caring for my father for over 2 years and we have always been very impressed with the service. The communication is excellent and the office staff are always helpful. The carers are professional, reliable and go above and beyond their duties. Would highly recommend
this agency.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words and taking the time to leave a wonderful review.


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Review from Eileen C (Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had an operation on my foot, I needed personal care help for four weeks. Having known Premier Care Services EG personnel from seeing them tending to residents in my development, it was obvious that I contacted them when I needed help.
I found the girls very friendly, efficient and caring. I
was always contacted if there was a variation in their time of arrival. The manager was on hand to assist should there be any problems. There were not!
I would not hesitate to recommend Premier Care Services EG, in fact, I have already done so.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

What a wonderful review. The management and staff are very thankful for your kind words. It was a pleasure to have been able to help.


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Review from Michelle H (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Premier at the start of the COVID-19 lockdown as a mum, who has Alzheimer's and living alone, was getting very confused and lonely with the lack of visitors or being able to go anywhere. Premier have been excellent with her and I think their visits really cheered her up during a very
difficult time. In October mum had to go into hospital for an operation, and Premier have been amazingly flexible and helpful in her post-op care. I would definitely recommend the team at Premier to anyone looking for an excellent care agency - they have been an absolute life-saver in 2020 for mum and family.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for spending the time to leave a wonderful review, your Mum is an amazing lady full of life.


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Review from Sam (Son of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for very well with the carers from Premier Care over the last 10 months. They stepped up when we went into lockdown and immediately started going in to see her. My mum loved to see them as she was on her own and she enjoyed the laughs they had together. Nothing was too much for them
and they took care of her needs exceptionally well. After she had an operation they were there every day taking her to appointments as needed - nothing is too much for them. I would recommend them to anyone looking for carers for a loved one. They kept in contact with the family and even though my mum is now in a care home they are still asking after her welfare.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words, she is a lovely lady and it was an absolute pleasure to have had the opportunity to have looked after her.


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Review from Doreen S (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to everyone at Premier Care who cared for my mum in the last week of her life. The care she received by all the carers was wonderful, I don't know how we would have coped without them, also they arranged and advised us about all the equipment we needed. Special
thanks to the team. My sister and I would like to thank you for guiding us through Mum's last week and making it less traumatic for all of us, it is truly appreciated.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you for your kind words, may we say it was an absolute pleasure to have been given the opportunity to look after such a wonderful lady.


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Review from J B (Client) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 3 years of experience has been very good. Very rare cancellations at last minute, mostly due to an emergency with the staff or a client.
Very pleasant, helpful staff.

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Review from G R (Daughter of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The recommendation is largely based on the particular/specific carer my dad has on a regular basis. Not only does she benefit him, but also my mum who is the primary carer. The carer is super efficient and has a bubbly, enthusiastic personality, and always has a story or tale to tell my parents and
make them laugh. This demonstrates that its more than a tick box exercise, unlike some of the other carers - its to provide the practical but also the human/emotional element of care which truly makes her valuable.

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Review from Carol H (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and compassion shown by all dad’s carers were exceptional. He felt well cared for and really appreciated the friendliness of his carers. As a family, we felt confident that dad was being well looked after and we were kept well informed at all times.
Towards the end of his life, the whole
team were able to accommodate dad’s changing needs and at all times we felt well supported.
We are so grateful for all the kind support provided.

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Review from J A (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the care and attention I receive.

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Review from B R (Client) assisted by family/friend published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given by the above company cannot be any higher praise than 100%.

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Review from Sylvia K (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, really reliable and friendly.
Overseen with excellence.

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Review from Marjorie A (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have done an excellent job during the shut down. I think the world of them. Management have done well to find our carers.

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Review from Yvonne C (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this agency for 5 months and everyone has been very caring, conscientious and always cheerful.

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Review from Christine H (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a client of Premier for a number of years. Premier and their carers have always delivered first-rate service, above and beyond what could be expected. The carers are kind and patient with her, taking account of her dementia. They always contact me if they have any concerns about my Mum,
using their initiative to determine problems, and also to suggest solutions. I feel that they do genuinely care about my Mum.

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Review from Andrew P (Son of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Premier Care has enabled Mum to continue to live independently during these difficult times, ensuring she remains safe, fed, and most importantly offering her companionship and kindness twice a day. Living a long way from Mum, and not being able to visit at the moment, the team gives me
assurance that she is being well cared for, for which I am very grateful. They are always quick to call me if there are any concerns or to reassure that Mum is well. Very good communication. Thank you.

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Review from Jonathan P (Son of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The name says it all - Premier Care Services - offer a first-class service with care and efficiency. My 90-year-old mum only had them visit for a short while before she went into hospital, but they helped me out of a difficult situation at very short notice, and only took payment after she'd gone into
hospital. They could be contacted out of hours, and their charges are very reasonable. I was very impressed.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words, it was a pleasure looking after your mum, what a wonderful lady.


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Review from M D (Power of Attorney of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very kind and helpful.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Premier Care Services EG Ltd is calculated as follows: ( (178 Excellents x 5) + (13 Goods x 4) ) ÷ 191 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor

Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.


John

John Young

Job Title: Operations Manager

Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.


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