Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 133 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.

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Care Provided by Premier Care Services EG Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Christine Young
  • Person in charge
  • Christine Young (Registered Manager)

Funding & Fees Guide for Premier Care Services EG Ltd

  • Prices

  • Our fees range from £18.00 to £47.50

  • Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
    Pricing can be discussed during your or your family members' consultation.

Premier Care Services EG Ltd Reviews (133)

Total of 133, showing 101-120
9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Premier Care Services EG Ltd has 133 reviews.

Overall Experience

  • 110
  • 20
  • 3
  • 0
  • 0

Date Published

133
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18
32
101

Review from Sheila T (Daughter of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially Premier carried out a 'risk assessment' of client needs, I was present at the time. This was important to ensure that my father's needs and mine were to be met. I have personally met the Carers or spoken to them on the phone, they leave a folder detailing their actions during the visit and
you can also communicate with them this way. You can phone the Office if you want any changes to the visit. My father feels comfortable with his Carers and if there are any concerns they will ring you or the Office will. I am confident that he is being well cared for and that he is safe in their care. He is now visited twice a day and this is a great comfort to me. They have proven to be a reliable and professional service. I fully recommend them.

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Review from M E (Son of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Premier Care now for a year and have found them to be reliable, trustworthy and very approachable and flexible when needed.
An excellent service.

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Review from Stanley D (Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was the first to use they care and found it very reliable with good care. I have used the same care after being hospitalised for five weeks. Again the care and carers was/is very good and satisfactory.

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Review from David B (Nephew of Client) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class service who continue to provide excellent care and support to enable my aunt to continue living in her own home. Without them, she would be unable to cope. Highly recommend.

Reply from John Young at Premier Care Services EG Ltd

Your kind words are much appreciated.


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Review from Kim T (Daughter of Client) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care looked after my mother for several months before unfortunately, she became too poorly to remain in her own home. The Carers treated her with the utmost dignity and respect, they were wonderfully supportive and understanding of her needs, nothing was too much trouble for them. I cannot
fault them, Mum loved each and every one of them. There aren’t enough words to describe how impressed we were with their service. They made sure she was safe, comfortable and looked after her personal needs as if she was one of their own. The staff are truly a credit to the company. We can never thank you all enough for what you did for Mum, you are all stars and you should be mightily proud of the part you play in vulnerable people’s lives. Thank you all from the bottom of our hearts.

Reply from John Young at Premier Care Services EG Ltd

Dear Kim thank you so much for your kind words. I will, of course, pass your comments on to the staff.


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Review from Jean A (Daughter of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Services have cared for my mother for three years and during this time I have had every confidence in their caring and professional services. My mother always thought the carers were her friends and it was all the little extras that made all the difference.
I would highly recommend Premier
Care Services to anyone who requires any caring services.

Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thanks for your kind words.


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Review from A D (Daughter-in-law of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each member of the team from the office staff to the daily carers are polite, caring, considerate, patient, friendly, respectful and accommodating. It's a great comfort to know how well my mother-in-law is being cared for on a daily basis with her personal needs.
One regular carer, in particular, is
exceptional in all respects.

Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thank you so much for your kind words and detailed description.


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Review from Mike B (Son-in-law of Client) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring overall with a few exceptional ones. Going above and beyond on many occasions. In the past, we had occasional problems getting hold of the office on the phone. Also, would have appreciated some consultation and explanation before fee increases were implemented.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

We do appreciate that on the odd occasion the landline can't be answered due to being either on another call or the office staff and Management are out attending reviews, spot checks, supervisions and the occasional emergency, however, we do have an answering machine, duty mobile and a company email as back up. With reference to fee increases, all our clients are informed by email or letter beforehand.


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Review from M (Son of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have flexibility to adapt to my mum's needs - this has been crucial and comforting given a number of recent visits to the hospital and her changing care needs. Thank you.

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Review from Ashley N (Son of Client) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and staff are very friendly. The fact that my father is happy with it says it all.

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Review from B H (Son of Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased.

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Review from Jan M (Daughter of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service provider, have had other providers and these have been the best.

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Review from Fiona W (Daughter of Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind, patient, caring and reliable. They are always extremely respectful of both needs and feelings and also our home and property. They provide an invaluable service enabling my father to remain in his own home with his family. Also, advice and support to all family members when needed.

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Review from Phyllis S (Client) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the above service very helpful and am well satisfied with the carers.

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Review from Margery P (Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the help provided, a very able and sweet carer and good fun.

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Review from A E (Husband of Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent.

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Review from R D (Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I want anything I go to them.
I have been with them for years and they are very good.

Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thank you for your kind words. It is a pleasure and always has been looking after such a wonderful lady.


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Review from D C (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Review from Jackie H (Daughter of Client) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier Care Services have been visiting my parents since November 2015, primarily for my father who has Alzheimer's. His condition deteriorated late October 2016 and he spent 2 months in hospital and is now in a care home. Since he went, Premier Care Services have been looking after my mother. I have
been very happy with the care and support we have received during this difficult time. All the carers I have met have been efficient and friendly and the management have been very supportive.

Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Thank you Jackie for completing the review for Premier Care Services.


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Review from James W (Client) assisted by family/friend published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When first using the service, I was needing help with getting out of hospital bed, also washing, dressing and using the commode. I needed half hour in the morning and half hour in the evening to help me from the recliner chair to hospital bed. This was in July. Gradually, with encouragement and help,
I started physio etc and by October was able to climb the stairs with the support of stair rail and get into bed. I had a catheter when I came from hospital and originally carers dealt with this, but now my wife does this. We continue care to support both my wife and myself on difficult days as we are both 87 and 99.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Premier Care Services EG Ltd is calculated as follows: ( (178 Excellents x 5) + (13 Goods x 4) ) ÷ 191 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor

Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.


John

John Young

Job Title: Operations Manager

Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.


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