Premier Care Services EG Ltd

Felcourt Farm Business Park, Felcourt Road, Felcourt, East Grinstead RH19 2LQ
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9.9 133 Reviews
  • Premier Care Services EG Ltd, East Grinstead
Premier Care Services provides a bespoke tailored professional service to clients' domiciliary care needs, specialising in the challenges of old age care and disability, with all solutions personalised and carried out on a one-to-one basis.

The friendly care team are trained in the challenges of physical frailties and mental health issues, carrying out initial assessments to make sure needs and requirements are fully appreciated.

The agency works closely with the local authority and welcomes both private and public sector clients. Carers understand the importance of respecting smaller details so that individuals can live in a home where individuality is emphasised.

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Care Provided by Premier Care Services EG Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Christine Young
  • Person in charge
  • Christine Young (Registered Manager)

Funding & Fees Guide for Premier Care Services EG Ltd

  • Prices

  • Our fees range from £18.00 to £47.50

  • Premier provide 30 minute, 45 minute and 60 minute calls weekday and weekends, Bank Holidays, New Year's Day and Christmas Day are included in the above fee range.
    Pricing can be discussed during your or your family members' consultation.

Premier Care Services EG Ltd Reviews (133)

Total of 133, showing 121-133
9.9

Premier Care Services EG Ltd has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Premier Care Services EG Ltd has 133 reviews.

Overall Experience

  • 110
  • 20
  • 3
  • 0
  • 0

Date Published

133
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32
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Review from Wendy J J (Daughter of Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Premier Care Services they are so friendly, helpful and professional. My father has improved so much since they have undertaken his care. If I am at all worried about him they are always so helpful and they always keep me informed of any issues that may concern me.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words it is a pleasure looking after your Father. Regards John.


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Review from Poppy N (Daughter of Client) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My association with Premier Care has been short but so very satisfactory. In truth, they established a bond of trust so very quickly. You cannot market this stuff, you just feel it. Believe, me - we have been at the other end of the scale and the Operations Director, Registered Manager and Care coordinator
(though I have only talked to the latter over the phone on the night my mother died but Lordy that was needing absolute trust for my darling Dad and she was brilliant) have not stinted in their commitment to caring for my Father. Communication is always prompt and professional. When I interviewed them, I had some idea of what I wanted to "feel" but I asked another care worker, a friend of mine to sit in on the interview. She was swift in her appraisal as was I, that Premier Care was a caring, professional, hard working and empathetic team. My sister had originally found them and talked to the Operations Director by phone at length (She, an Ex Nightingale nurse!!!!). Due to adverse family circumstance I needed to take it onward.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your review it is a pleasure looking after your Father.


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Review from Barbara P (Daughter of Client) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, sensitive and committed staff who give very holistic care to support the rights and wishes of the client. I felt very reassured with the care and support they gave my mother and will continue to use their services.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you so much for your kind words and for completing the review requested.


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Review from Dee (Daughter of Client) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the level of care my mother has received. It is very comforting to know she is in such good hands & I'm very impressed with the detail of notes left in the manual at every visit. Thanks, all.

Reply from John Young, Operations Director at Premier Care Services EG Ltd

Thank you very much for taking the time to complete the review requested.


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Review from Peter L (Son of Client) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional in their approach to providing care for my father, very good service, always polite and courteous. Communication was excellent. I would certainly recommend premier care to anyone who wanted to know of a care provider.

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Review from SUSAN (Daughter of Client) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, I am very pleased with the service and have been using it for about 1 1/2 - 2 months. The carers who visit have been extremely professional and helpful. This is all new to me and Premier have been able to explain clearly what they do and how it works and have been helpful out of visit times
when it was necessary.
I live abroad but am quite confident that they are doing their job well and will keep me informed should the situation with my mother change.

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Review from Kate W (Daughter of Client) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of December due to the diligence of a carer from Premier Care Services my mother was admitted to hospital. After a month of treatment. She is now in a nursing home and has been diagnosed with Alzheimer's. The support that my mother received from the carers working for Premier Care Services
enabled her to maintain her independence and live in a familiar environment far longer than would otherwise have been possible and my family and I will be forever grateful for this.

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Review from David J (Son of Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care team.

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Review from Paul H (Son of Client) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff excellent! Very satisfied with their service.

Reply from John Young, Operation's Director at Premier Care Services EG Ltd

Christine and John would like to thank Paul for his kind review, it is a pleasure to be looking after his Mum who is such a wonderful lady.


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Review from A P (Daughter of Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care have supplied care to my mother both day visits and over night stays, and we have always found them and the carers to be professional, caring and reliable.

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Review from Susan S (Daughter of Client) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and patient. They treat mum with the utmost respect. They never rush her and encourage her in all aspects of her age and health. The management staff are friendly and always have time for you if you have any problems. They are understanding. They call you from time to time to
see if everything is OK. I would recommend them to anyone.

Reply from John Young, General Manager at Premier Care Services EG Ltd

We would like to thank Susan for her kind and positive review, it is a pleasure looking after her mother and long may it continue.


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Review from David M (Son of Client) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been the recipient of care services provide by Premier Care Services for the past two years and three months as assisted-living/extra care facility and this has been the right solution for her. Recently however she has become increasingly physically and mentally frail and has been waiting
for an assessment from social services for 3 months. It is envisaged that she will be relocated into a care home. However my comments here specifically relate to the past month or so when we have benefitted from additional professional support provided by Premier Care Services not only at first hand via the excellent carers (as now my mother can hardly walk and has failing eyesight) but also in the form of the management of the situation- including liaison with the NHS the property management, social service and myself. I consider that Premier Care Services is handling a challenging situation in an exemplary fashion.

Reply from John Young, General Manager at Premier Care Services EG Ltd

Premier would like to thank David for his review, it has been an absolute pleasure over the past 2 years looking after his mother what a wonderful lady. David has given his mother lots of support especially over the last few months, I am sure he will continue to do so in the future.


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Review from Mary S (Daughter-in-law of Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Services deliver a very professional, caring and friendly service helping my mum in how to maintain her independence in her own home. Mum has 2 main carers which give her continuity. The carers leave a very detailed record on every visit (4 daily) so we know how mum is eating, drinking
and general well being. If there are any issues/concerns they either contact me directly or inform the office to contact me. They make sure the house is kept warm and mum has her lifeline on and her walking frame to hand. They also perform the regular lifeline test to check it is working. I would highly recommend to everyone.

Reply from John Young, General Manager at Premier Care Services EG Ltd

We would like to thank Mary for her kind words, it is a pleasure looking after your Mother-in-Law and always a pleasure to talk to Mary on a regular basis.


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Premier Care Services EG Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Premier Care Services EG Ltd is calculated as follows: ( (178 Excellents x 5) + (13 Goods x 4) ) ÷ 191 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services EG Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Christine

Christine Young

Job Title: Registered Manager/Proprietor

Joined: 1970

Christine has worked in the care industry for 33 years, before setting up her own agency Premier Care back in 2001.


She still runs the agency has a hands-on approach and continuously passes on her knowledge and expertise to all of her staff.


John

John Young

Job Title: Operations Manager

Joined: 2001

John is the son of Christine the owner and has worked for the family business since 2001. He is hands-on and works in the district when needed alongside his main role as operations Manager.


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