Premier Care Services Ltd

25 Brighton Road, Croydon CR2 6EA
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9.8 42 Reviews
  • Premier Care Services Ltd, Croydon
Established in 2003, Premier Care Services is one of the longest serving care agencies in Croydon.

Over the last 19 years, they have provided home care services to Croydon Residents - Croydon Council Referred and Private. They have attractive packages and care rates for private home care clients for both day care and night care.

They have been at the same head office at 25 Brighton Road for the last 19 years providing the very best home care which is backed up by their 24hr personal (non-automated) customer careline.

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Care Provided by Premier Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Premier Care Services Ltd
  • Person in charge
  • Brendan Okwor and Doreen Nakiyimba (Managers)

Funding & Fees Guide for Premier Care Services Ltd

  • Prices

  • £18.00 per hour

  • We also provide 45 minutes call @ £15 per call and 30 minutes @ £13 per call.

Premier Care Services Ltd Reviews (42)

Total of 42, showing 1-20
9.8

Premier Care Services Ltd has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Premier Care Services Ltd has 42 reviews.

Overall Experience

  • 36
  • 5
  • 0
  • 0
  • 1

Date Published

42
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33

Review from Clare C (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was 89 years of age when Premier Care Services took over his home care where he was living independently but needed a care provider. I identified them as a Care Company due to their CQC feedback and scoring.
Dad was diagnosed with dementia when they took him on and his only requirement was that
he wanted to stay in his home and not go into a Care Home.
Dad was not easy at this point, he could be challenging and a little ungrateful in his interaction with people. Premier were amazing with him from the outset and were able to work with him and over time get the very best from Dad, Dad literally significantly improved!
Dad had sufficient funds to pay for his own care and had eight hours a day, two carers in the morning, 1 sitting over lunch into the afternoon and two carers in the afternoon. With this level of support he was able to stay at home but the gentle stimulation of being with people he pulled back from where he was, to be able to go and play a tune on his beloved piano.

Reply from DOREEN NAKIYIMBA, Manager at Premier Care Services Ltd

it was our pleasure being part of the family. Treating our clients with dignity and respect is our paramount. We value the positive feedback and we are grateful that we were able to meet your Dad's needs.


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Review from Pauline W (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed care providers for my mum in October, due to her previous care agency being inadequate.
I chose Premier Care Services and I'm so glad I did. They are a good example how a well run care agency can make difference to a person's care.
A member of staff came and met mum, assessed her needs
and then matched her to the carers mum has now.
Mum is happy with her care and has certainly enjoyed the home cooked breakfasts she gets each morning!
Premier set up a WhatsApp group for them, myself and the carers. This is so good for me, the carers show me what meals mum has had and what snacks they have left mum if she gets hungry. They can let me know any concerns they have with mum, also if there is anything they need picked up in the shopping. It means I have direct contact with Premier and the carers which allows me to see each day how mum is. This is so helpful as I don't live near to my mum so we can chat about her day on the phone without me worrying about the care she is getting.

Reply from DOREEN NAKIYIMBA, Manager at Premier Care Services Ltd

Thank you so much for the positive feedback. We are grateful that since we started, we are improving each day and making a difference in your mum's life. working as a team is important to us and we are grateful you made life easy for us. two heads are better than one. we ensure that we collaborate with all involved to provide the best care.


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Review from A F (Husband of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled to have come across Premier Care when had to find support with daily living tasks for my wife- a stroke survivor. During the assessment, the team took the time to understand the specific needs and challenges and adopted a personalised care plan that facilitates the physical and emotional
well-being of my wife. The team are honest, and highly skilled professionals in handling the complexities that come with caregiving. I have no hesitation in recommending Premier Care to anyone in need of care services.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

We are glad to hear that we are providing quality care for your wife; as that is our Paramount. Thank you so much for the positive feedback to the entire team and it is a pleasure caring for your wife.


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Review from Debi C (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mum having Dementia and living on her own at the time, we made the decision to get mum a carer just for the company. I was recommended Premier Care by a friend who was using them for her mum. From the first call, and then meeting I knew Premier Care were the one for me. Doreen was wonderful,
even though mum was very reluctant, The manager was so kind and caring that mum agreed to try. Well, we have never looked back and along came the carer. Mum had to leave her home and go into Assisted Living - the carer was our Guardian Angel, mum was very unhappy but seeing her friendly familiar face was her reassurance. Mum didn't last long in Assisted Living and we had to make the hardest decision to put her in a home - again the carer was our Guardian Angel and the familiar face Mum needed to make her feel safe. I would wholeheartedly recommend Premier Care to everyone. They are an amazing team and will be forever grateful to them all.

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Review from J G (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died in August 2023, after receiving care from you for 4 months.
Your carers were kind and loving, treating my mother not only with dignity and respect, but also in the same way that they would care for their own parents.
They brightened my mother’s final months and nothing was too much effort
for them.
At times when my mother became agitated due to pain, they soothed her by singing to her.
They were gentle with my mum, and although I set extremely high standards for the level of care I required for Mum, they never minded when I asked them to “tweak" aspects of their visits.
When Mum died, several of the carers came round to pay their respects. It touched me that they had bonded so strongly with my mum in the time that they had known her.
I would wholeheartedly recommend Premier Care to anyone needing help with caring for a loved one.
They are a truly amazing team of workers and I am extremely grateful to them all.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

We are always delighted to hear comments like this from our service users and their family.


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Review from T H (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier has been very helpful and accommodating in changes to care needs that happened at a moment's notice. They were always very responsive and supportive in helping us whenever we have required changes and support. Special mention to one member of staff in particular who always was willing to accommodate
sudden requests and requirements. I would contact them if I needed care support again.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

We are always grateful to hear that our services are meeting client's needs.


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Review from Kilian S (Son of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to find a daily care package for my father due to his lack of mobility I was concerned about my ability to find a solution that both my parents would be happy with. I was very fortunate to find Premier Care - from day one the staff were reliable, conscientious and immediately made the difference
that was required. I am more than happy to pay the monthly bill as it was indeed value for money. Would heartily recommend.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

We are so grateful for the positive feedback received and we will continue to ensure that our company provides quality care to all our service users and families we come across. We are determined to make a difference and give reassurance to the families in their absence.


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Review from R T (Client) assisted by family/friend published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Premier Care Services Ltd for the past four years and during this time I have found them to be extremely reliable. They always ensure that I have the same carer and if this is not possible I am always informed in a reasonable time. I find that the staff maintain a high standard of
care. The carer is friendly and very respectful to me and my family. They maintain professionalism at all times and are sensitive to my personal needs. My carer is very polite and communicates well with me.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

We are grateful to hear that our services provided have had a big impact on the care received.
Our aim is always to provide quality care services and we will continue to do so to all our service users and families at large.


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Review from Trevor C (Son of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly unbelievable service. The package required was not straightforward and changed very quickly. They adapted to every change immediately and left me in no doubt that I could rely on them. Their carers are second to none. Have no hesitation in using their services. I love their can-do attitude.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

It was a pleasure working with you and the family was very supportive and friendly and this made the work go smoothly. We are dedicated to provide the best care to all our service users and family to the best of our capacity. We believe in quality not quantity. Being honest to family members and setting up a holistic plan with the client and relatives do help both ends in receiving the best service.


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Review from S V (Daughter of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Premier Care Services for many years for my father. The carers have been excellent and looked after my father very well. The carers have been polite and respectable. On occasions, there has been staff turnover and this has sometimes resulted in the care routine not being consistent, however,
once this has been raised to the management team, it is resolved very quickly. I am so glad that my father had the great care provided by Premier.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you for this review. We appreciate every feedback from our clients which enable us to maintain our utmost services to all.


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Review from J B (Client) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is the services are top-notch, all you want is done. The carers are kind and I have no complaints.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you for your positive feedback. We aim to provide our clients with person-centred care and with dignity. Thank you for trusting us.


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Review from T S (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot comment on the carers as I do not see them regularly. The office staff are very helpful. Different carers attend - not the same carers each week.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

Thank you for taking the time to complete our review and we are grateful for your response. In terms of the carers, we do always allocate each client three carers on weekly basis as permanent staff but we only send another carer for emergency cover. However as requested, we will try our best to ensure we keep the same carers as much as possible.


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Review from Tarek A (Son of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my dad and I were very happy with the level of care from Premier care services and their ability to quickly respond to our changing schedules. We would happy to recommend them to anyone looking for home care.

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Review from Jane T (Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency is very nice to work with, lovely workers. I think all of the office staff are very kind and friendly. The Director knows how to recruit lovely staff. I used this agency in the past when they first started out and they were good then. It is nice they have maintained their high standards.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

We are delighted for your positive feedback and it has always been a pleasure working all this time. We will continue to provide high standard and quality care.
Thank you once again for your continued cooperation.


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Review from John P (Son of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely exemplary care of my elderly mother in the last few months of her life. She was able to die at home with her family around her because of the care she received from Premier Care Services Ltd. She was treated with care, dignity and kindness by everyone who visited her. Premier Care responded
with more visits as her needs increased and tried to send the same carers to her that she has built a relationship with. It was hard, as a family, to entrust these tasks to someone else, but we cannot fault the care and compassion she was shown.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you so much for the positive feedback received. We are glad we were able to provide quality care for your mother during her last days. Our aim is to ensure our clients are treated with dignity and respect at all times.


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Review from C C (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies that come to my husband are very good and kind. I am very happy with them.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you so much for your positive feedback. We are delighted that we are doing our best to provide comfort and support to your husband.


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Review from L H (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Alzheimer’s. The manager from the care company came to the house to assess my mum and together we came up with a care plan.
The care worker who came to support mum, treated her with respect and dignity. When mum’s behaviour was difficult, the care worker was always calm and
professional. She was also a shoulder for me to cry on when I could not cope with looking after mum.
I cannot recommend Premier Care enough and will always be grateful for their support.

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Review from Karen G (Daughter of Client) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced consistently great service from the carers and office staff. They really care about the service they are providing and keep us informed of what is happening at all times. Our carers go above and beyond which puts our minds at rest knowing our parents are cared for so well.

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Review from J C (Wife of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been using them for a short while but have found them very satisfactory when I needed a little support with my husband. The carer is very friendly and kind and helps look after my husband when I go out, making lunch and cups of tea. They are trustworthy and helpful and I would certainly
recommend them.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

Thank you for your positive response. we will continue to provide quality care and ensure that clients needs are met according to their preferences.


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Review from Lorna M (Daughter of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looks after my Mum who unfortunately has Alzheimer's. She provides great personal care each weekend morning from 7 am, we would have liked it to be more days but we have managed to find others to help us on some of the weekdays. The carer is kind, empathetic, thorough and a really efficient
carer. She is a great example of a great carer. Thanks!

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

Thank you for your positive feedback. We do appreciate it very much and we are glad that our staff member is doing her best to provide high-quality care service.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Premier Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Premier Care Services Ltd is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

BRENDAN

BRENDAN Okwor

Job Title: managing director

Joined: 2017

Qualifications:
- 2009 LLB Hons (University of East London)
- 2010 PGDI (Metropolitan University London)
- 2020 (NVQ) Level 5


Director and Care manager Premier Care Services Limited.


Doreen

Doreen NAKIYIMBA

Job Title: Care manager

Joined: 2019

Education and Qualifications
•   BSc H Nursing ( Mental Health Nursing ) grade 2:2, 2010 University of Greenwich
•   Mentorship Course (6KNIN328) level 6, grade pass, 2012 Kings College London
•   Phlebotomy Training 2011-2012, Grade Pass, South London and Maudsley Nhs Trust
•   Pochi Training Course 2017, Grade pass, (SLAM)
•   Appraisal and Managerial Supervision, grade pass, 2014, South London and Maudsley Nhs Trust
•   Supporting and Supervising Volunteers, Grade pass 2014, South London and Maudsley Nhs Trust
•   Behavioural Family Therapy (BFT) Grade Pass, 2014, South London and Maudsley Nhs Trust
•   Duty Senior Nurse Simulation, Grade Pass, 2015, South London and Maudsley Nhs Trust
•   Slam corporate Induction completed 2016, South London and Maudsley Nhs Trust
•   All Mandatory Training courses including, data protection, Diversity Equality, safeguarding children level 1&2, safeguarding Adults etc. all up to date 2019.
•   Assessor Course; Train the Trainer 2021- ongoing – Aspire Training Associates


I joined Premier Care Services this year 2019 as a Manager. So far I have completed so much training and I have had meetings with Brokerage re- Quality meetings on improving our services at Premier Care Services. I have met with families/ service users during assessments, spot checks and also worked closely with our staff in order we continue to provide high-quality service to service users and promote Equality and Diversity for all.


I have managed crisis, complaints and emergencies with successful outcomes. I have always notified CQC and Brokerage (Croydon) of any missed call and death that arises within the organisation. I have ensured that all carers/staff get their training up to date, carrying out staff meetings and worked closely with the directors aiming to provide high-quality services towards service users and staff at large.


I have also worked closely on medication monitoring ensuring that staff do record all medication being administered to service users and also ensuring that all medications are in a blister pack or doesn't box as this will prevent the error from carers when prompting or supervising medication.


I have continued to be diligent and focused in the delivery of care and support of the team. I am committed to ensuring that we aim at delivering high-quality care and support to service users and carers. I follow the policies and procedures under The Health and social care Act 2008 as (amended), The Health and social care act 2008 (Regulated Activities) Regulations 2014.


I have worked closely to ensure that we follow CQC recommendations and improve the services being provided.


I support the team by carrying out Telephone Monitoring to service Users as this helps us to know how we are doing and any concerns that are reported are always resolved as soon as possible. At present, all service users are happy with the services being received. Carers’ timekeeping has improved massively and worked closely with carers educating them on the importance of communication has improved and reduced complaints from service users.


Services user’s preferences and wishes are always taken into account and this is always done during assessments.


I have also carried out person-centred Care plans for all service users as this is important due to service user’s different needs.


Frequently Asked Questions about Premier Care Services Ltd

What Type of Services does Premier Care Services Ltd offer?

Premier Care Services Ltd offers Home Care.

How many Carers does Premier Care Services Ltd employ?

Premier Care Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Care Services Ltd to verify any information. View our terms and conditions. Premier Care Services Ltd has a Platinum Service – more info.