Premier Care Services Ltd

25 Brighton Road, Croydon CR2 6EA
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9.8 42 Reviews
  • Premier Care Services Ltd, Croydon
Established in 2003, Premier Care Services is one of the longest serving care agencies in Croydon.

Over the last 19 years, they have provided home care services to Croydon Residents - Croydon Council Referred and Private. They have attractive packages and care rates for private home care clients for both day care and night care.

They have been at the same head office at 25 Brighton Road for the last 19 years providing the very best home care which is backed up by their 24hr personal (non-automated) customer careline.

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Care Provided by Premier Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Premier Care Services Ltd
  • Person in charge
  • Brendan Okwor and Doreen Nakiyimba (Managers)

Funding & Fees Guide for Premier Care Services Ltd

  • Prices

  • £18.00 per hour

  • We also provide 45 minutes call @ £15 per call and 30 minutes @ £13 per call.

Premier Care Services Ltd Reviews (42)

Total of 42, showing 21-40
9.8

Premier Care Services Ltd has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Premier Care Services Ltd has 42 reviews.

Overall Experience

  • 36
  • 5
  • 0
  • 0
  • 1

Date Published

42
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4
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33

Review from Andrew R (Son of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service from our main contact and the carer for my parents. Our main contact is responsive and flexible, and the carer does a great job and genuinely cares about my parents. Based on the service received so far, we are very happy with Premier Care Services.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

Thank you, Andrew, for the positive feedback. We aim to continue to provide quality care to our service users at all times. It has been a pleasure working with you and your family.


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Review from Osman N (Son of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have treated my mum really well. With care and respect, they care. The admin staff go that extra mile to accommodate our needs. They helped us at a very difficult point in our lives. They are reliable.

Reply from Doreen Nakiyimba, Manager at Premier Care Services Ltd

We are delighted to know that our support and quality care has had a big impact to the client needs. We will always continue to ensure that the quality of care delivered to clients remains the same.


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Review from Lynn C (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my Mum's care. Management have been very helpful and kind. My Mum and her carer have built up a lovely relationship. Mum's carer is very competent and attentive and my Mum feels safe with her. We were unsure about live in care and how it would work for us or if Mum could afford it but
it was the only option for us as we didn’t want Mum to go in to a home. We have regular updates with Premier Care Services Ltd and they are very understanding in difficult times.

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Review from Charlotte (Granddaughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault this care provider, they really are fantastic. Everyone is so helpful, prompt replies and fantastic care by the staff. My grandfather has now gone to residential care but if he was to return home we will without a doubt take up this care service again. Thank you for all your help and support!
Fantastic value for money. If you’re trying to find a carer for a family member like I was, you can’t go wrong here. Highly recommend!

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you so much Charlotte for your positive review. It gives us an opportunity to know what family members think of the care we provide. We aim to continue providing the best quality care to all our service users based on their needs and preferences. A holistic approach has been one of the model we use as a company and I am glad this approach has worked well to meet all his needs.


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Review from S N (Wife of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb company.
Wonderful carers.
We are very happy.
Thank you all.

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Review from Vivien H (Daughter of Client) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've only just begun using Premier Care Services but so far our experience has been excellent. Our Mum is brighter than she had been for weeks already. We were very nervous as this is our first time having a carer but, so far, so good. That's one worry dealt with. Thank you.

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Review from David J H (Son of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good carer interaction with my father, providing a good care service that my dad appreciates.
Good office management, very friendly and willing to help. They have responded to any issues that have arisen. Would certainly recommend the service to anyone.

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Review from Diane R (Niece of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support given to my uncle by Premier Care. He has Alzheimer's. They have complied with all our requests. They have maintained a high standard of care throughout, personally and physically. Communication is great and professional at all times. I am aware that staff
is monitored and to date, no issues have been reported to us, and the family has not had any.
As a family, we take comfort in the fact that uncle is well taken of. Any issues are dealt with quickly and we work together to provide the best for Uncle. We are agreed that his health and well-being come first. Premier Care staff have been fantastic especially during this period of lockdown. I cannot thank or praise them enough.

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Review from Melvin J (Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very thoughtful and considerate at all times. They are normally on time and let us know if they are going to be late. They are kind and considerate to us both, one of us being bedbound. They always wear the recommended protection for Covid-19, and respect the condition of the property.

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Review from J L (Niece of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has used this agency for over a year, to provide care for our loved one. All the staff have been very kind, caring, compassionate, dealt with our loved one with dignity and understanding. The staff we have had are well trained and provided excellent care.
The management are also supportive,
address any questions or concerns without delay.
For example, just before the COVID- 19 started, as a family, we were concerned about what the likely situation would be. We asked for a meeting with management, staff and family members. This was arranged for the next day and after discussions, it was decided to start isolation immediately, put in place a plan of action with a follow-up review in a few weeks time.
As it turned out, the government put into force the isolation and lock-down procedures the following week. We are happy with the decisions made and care that has been provided both before this uncertain time and since. As a family, we highly recommend Premier for their excellent care.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you very much for your five star rating. We work very hard to ensure that every visit our carers make they provide the very best possible care.


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Review from A S (Niece of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In tough times Premier Care has been able to be there when we can't be. It is very reassuring and takes away a lot of stress. For the most part, all carers happily provide a good efficient level of care. Dealing with all sorts of circumstances. Thank you.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you very much indeed for your review. We always aim to provide a five star service. We are glad that you are happy with the level of service we are providing and we will discuss with you how we can improve this further to ensure that you consider us to be a five star service to you. We have dedicated quality control staff in our office providing backroom support to our carers ensuring that they are always providing the very best of care at all times and your feedback is very important to us to maintain our quality of service.


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Review from Ann-Marie G (Wife of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since transferring to Premier Care 18 months ago I have nothing but praise for the Team. The carers are professional, kind and caring. I feel my husband is left in safe and capable hands. My husband is treated with dignity and respect.
The communication is clear and there have been regular touch
base calls during lockdown. Emails are responded to promptly and any queries addressed.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you very much for your review. We are very happy that you regard us as providing a five star review as all our staff work very hard every day to make sure that we continue to provide the best service to all of our clients.


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Review from Geraldine (Daughter-in-law of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been exemplary in these difficult times always keeping us updated regards my mother in law's progress/care package, help with shopping whilst she has been shielding. She has found the carers friendly and proactive.

Reply from Brendan Okwor, Manager at Premier Care Services Ltd

Thank you very much for your generally five star rating. We continually monitor the quality of care that our carers provide. We are very pleased that you are very happy with the level of service we are providing, and as always, we will continue to liaise with you to ensure that we continue to provide the very best care.


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Review from Ash (Son of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is generally very happy with the service of Premier Care. He particularly likes one of the carers who from my perspective, balances my father's desires with what is best for him, alongside keeping an eye on the important points like drinking enough water and getting some fresh air! Sometimes
timekeeping is off which can frustrate my dad, but I understand that it is a balancing act caring for a number of people in the area.

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Review from Tony P (Brother of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff which includes the office staff all seem very caring and understanding, and try to help whenever they can under sometimes difficult circumstances. The office is always available 24 / 7. I am kept up to date with any problems and I am always offered advice if needed. They often can cover attendance
at the last minute which has happened with us on more than one occasion.

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Review from Pauline (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care from Premier Care since she was discharged from a nursing home in March. This was a new experience for both of us as mum (aged 100) had been living independently until Jan this year. We didn't really know what care we required and needed to tweak the arrangements
several times until we found an acceptable solution. In this, we found the management extremely helpful and willing to sort out any teething problems. Initially, there was quite a turn over of carers but in recent months we have had a small team of 'regular' ladies coming to attend to mum. This has proved a great bonus for us both as we are getting to know each other and mum's specific needs. The 'girls' always arrive with a warm and cheery greeting and interest in mum's welfare. For example, their genuine excitement when mum achieved her 100th birthday. The Covid pandemic has proved challenging for us all but the carers have never let us down even when delayed by transport failures.

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Review from B V (Niece of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care Services have been so helpful and kind during a very difficult time. The carers provided have quickly built a rapport and therapeutic relationships. The office staff have been very helpful, always willing to answer questions and discuss the care provided.

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Review from Gerard (Son of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier has provided services for two members of my family over a period of almost 15 years. I have always found them to be polite and friendly, and I can honestly say that I couldn't have coped without them. Highly recommended.

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Review from Nadean (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management are ready to remedy any situation big or small you may have which is fantastic and reassuring.
Staff are caring and will often go that extra mile to make you comfortable.
I feel the note-taking has a lot to be desired, however, there is note form of some kind. I wish it could be more detailed
for ambulance crew and district nurses to get a full picture.
Overall it has a warm family feel.

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Review from R D (Son of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier stepped in to provide Dad support at home once he was released from hospital and quickly built a relationship with him. By and large, the carers are usually timely and always professional. My Dad is grateful for their help and doesn't feel bad about asking for support when he needs it. I would
recommend them for anyone requiring support for a loved one. During COVID, they have been reliable and Dad has stated that they have been helpful.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Premier Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Premier Care Services Ltd is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

BRENDAN

BRENDAN Okwor

Job Title: managing director

Joined: 2017

Qualifications:
- 2009 LLB Hons (University of East London)
- 2010 PGDI (Metropolitan University London)
- 2020 (NVQ) Level 5


Director and Care manager Premier Care Services Limited.


Doreen

Doreen NAKIYIMBA

Job Title: Care manager

Joined: 2019

Education and Qualifications
•   BSc H Nursing ( Mental Health Nursing ) grade 2:2, 2010 University of Greenwich
•   Mentorship Course (6KNIN328) level 6, grade pass, 2012 Kings College London
•   Phlebotomy Training 2011-2012, Grade Pass, South London and Maudsley Nhs Trust
•   Pochi Training Course 2017, Grade pass, (SLAM)
•   Appraisal and Managerial Supervision, grade pass, 2014, South London and Maudsley Nhs Trust
•   Supporting and Supervising Volunteers, Grade pass 2014, South London and Maudsley Nhs Trust
•   Behavioural Family Therapy (BFT) Grade Pass, 2014, South London and Maudsley Nhs Trust
•   Duty Senior Nurse Simulation, Grade Pass, 2015, South London and Maudsley Nhs Trust
•   Slam corporate Induction completed 2016, South London and Maudsley Nhs Trust
•   All Mandatory Training courses including, data protection, Diversity Equality, safeguarding children level 1&2, safeguarding Adults etc. all up to date 2019.
•   Assessor Course; Train the Trainer 2021- ongoing – Aspire Training Associates


I joined Premier Care Services this year 2019 as a Manager. So far I have completed so much training and I have had meetings with Brokerage re- Quality meetings on improving our services at Premier Care Services. I have met with families/ service users during assessments, spot checks and also worked closely with our staff in order we continue to provide high-quality service to service users and promote Equality and Diversity for all.


I have managed crisis, complaints and emergencies with successful outcomes. I have always notified CQC and Brokerage (Croydon) of any missed call and death that arises within the organisation. I have ensured that all carers/staff get their training up to date, carrying out staff meetings and worked closely with the directors aiming to provide high-quality services towards service users and staff at large.


I have also worked closely on medication monitoring ensuring that staff do record all medication being administered to service users and also ensuring that all medications are in a blister pack or doesn't box as this will prevent the error from carers when prompting or supervising medication.


I have continued to be diligent and focused in the delivery of care and support of the team. I am committed to ensuring that we aim at delivering high-quality care and support to service users and carers. I follow the policies and procedures under The Health and social care Act 2008 as (amended), The Health and social care act 2008 (Regulated Activities) Regulations 2014.


I have worked closely to ensure that we follow CQC recommendations and improve the services being provided.


I support the team by carrying out Telephone Monitoring to service Users as this helps us to know how we are doing and any concerns that are reported are always resolved as soon as possible. At present, all service users are happy with the services being received. Carers’ timekeeping has improved massively and worked closely with carers educating them on the importance of communication has improved and reduced complaints from service users.


Services user’s preferences and wishes are always taken into account and this is always done during assessments.


I have also carried out person-centred Care plans for all service users as this is important due to service user’s different needs.


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