Trinity Homecare Bristol

24 Canford Lane, Bristol BS9 3DH
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9.7 77 Reviews
  • Trinity Homecare Bristol, Bristol
The first Bristol Home care and Live-In Care provider to be rated overall 'Outstanding' by the Care Quality Commission (CQC) (June 2022), Premier Homecare is an award-winning, Live-In Care and Daily Visiting Home care company.

It has been committed to providing exceptional Live-In and Daily Visiting care to clients and equally exceptional employment to its care staff in North Bristol for the past 18 years.

The Company is committed to employing only the best Live-In Carers and Homecare Assistants who meet the company's high and exacting standards.

Premier Homecare pays care staff a full hourly rate for time out visiting including all travel time. The company believes this is important to ensure retention and valuing the excellent team of committed, kind and caring care staff.

From temporary to long-term care requirements, Premier Homecare offers support ranging from weekly domestic tasks to daily more complex personal care needs, 24 hour live-in care, companionship, help with meal preparation, plus checking-in on an elderly loved-one are typical frequently requested services Premier are delighted to arrange.

The company and its care staff are frequently complimented on the services provided. Premier Homecare is recognised locally as being significantly influential in the raising of the standards of care in the Bristol and South Gloucestershire area.

Premier Homecare's kind, compassionate and highly competent care staff are the result of its rigorous recruitment and training process and dedicated CQC Rated 'outstanding' leadership. Equally, they recognise the importance in ensuring staff are valued and cared for too... that's why Premier Homecare pay their staff their full hourly pay rate for their whole shift of work, including all of their travelling time.

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Care Provided by Trinity Homecare Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Kroll (Registered Manager)

Funding & Fees Guide for Trinity Homecare Bristol

  • Prices

  • Visiting care from £36.70 an hour.
    Live-in care from £1,638 a week.

Trinity Homecare Bristol Reviews (77)

Total of 77, showing 1-20
9.7

Trinity Homecare Bristol has a Review Score of 9.7 (9.670) out of 10, based on 8 reviews in the last 2 years. Over all time Trinity Homecare Bristol has 77 reviews.

Overall Experience

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Date Published

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Review from Peter B (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the result of an unexpected hospitalisation we required carer services for our father at very short notice. Premier Homecare were extremely responsive and met with us to complete the necessary paperwork and put in place a daily carer visit to coincide with his return home. These visits greatly increased
his rate of recovery, in no small part to the highly respectful and professional carer team. We will undoubtedly require the services of Premier Homecare in the future and will have no hesitation when the need arises.

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

Thank you for your review, I am pleased we where able to support at short notice and the visits supported your father in his recovery.


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Review from Emma H (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. Very highly recommended. Carers showed my dad such genuine kindness and care - it is clearly their vocation, not just a job. I was always confident in their ability to meet his needs. The service was reliable, great communication with the efficient coordination team and excellent managers.
I will always be grateful to Premier Homecare for all their excellent care.

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

Thank you so much for your kind words I will pass on to the team.


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Review from Eileen A (Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had support from Premier Care for 11 weeks after a long stay in hospital. All staff were professional, helpful, cheerful and very kind. They did all the tasks required and I would certainly use Premier services again should the need arise.

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

I am glad you're now better and thank you for the lovely review, I will share it with the team.


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Review from Katherine W (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Premier Homecare for providing my mum with a very thorough and friendly care service. They have always delivered the help and support my mum has needed particularly recently, when she was feeling very poorly and needed extra care and attention. They know the background history
and medication requirements of my mum, so have acted efficiently if ever there has been an issue with her medical needs. The carers are always there to reassure her and look after her in a kind and compassionate way. I would thoroughly recommend Premier Homecare to anyone thinking of using them.

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

Thank you for the lovely review, it is always nice to hear how our service has made a difference.


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Review from Peter W (Son of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Premier Homecare for the last couple of years looking after both my Mum and Dad. One with limited mobility and the other with vascular dementia. The care has been exceptional, the carers I've met are very kind, caring, and patient. All the office staff are incredibly helpful, conscious,
and friendly. Regular reviews of the care plans and risk assessments are in place to ensure the service remains appropriate and fit for purpose and the service quality is maintained. There are a myriad of care options available so how do you choose the best for your loved ones? Not easy, but I cannot fault Premier Homecare, highly recommended!

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

Thank you for your kind words, it is lovely to hear you are happy with all aspects of the service. I will share your comments with the team.


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Review from J S (Daughter of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and communication with Premier Homecare.
My mother is very happy with the care, and the carers are professional and friendly.
Any issues or concerns are sorted quickly by the office staff who always check with the family.
Regular reviews ensure all runs smoothly.

Reply from Louise Kroll, Registered Manager at Trinity Homecare Bristol

Thank you for taking the time to complete a review. We are glad you are pleased with all aspects of our service.


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Review from Neil H (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Premier Homecare visits at her home for over two years. Throughout this time she has been helped to maintain her life and surroundings as well as possible. Her carers have all been kind and sympathetic. The company administrators have also been professional and communicative. I would
recommend Premier Homecare to anyone with a relative who needs care and attention.

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Review from J W (Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the service which has been reliable throughout. The work of the carers has been professional and their conduct has been impeccable at all times. The management has been helpful.

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Review from R A (Son of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare did a great job supporting my stepfather to stay comfortable and safe in his own home for as long as possible. They are reliable and the home care workers are great. Thank you for delivering a great service in sometimes trying circumstances.

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Review from Pat Y (Niece of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Premier Homecare for your support and care you gave my uncle. He was very reluctant at first to accept any help but enjoyed his morning visits from the Carers.
An excellent and very swift response from one of your Carers getting the correct help for my uncle when arriving at his Bungalow
one morning to find him very poorly.
Thank You.

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Review from Derek B (Husband of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Premier Homecare keeps the wife company while I have a few hours to myself by going for walks, doing speech exercises, and playing games.

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Review from Isabel P (Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second spell of help from Premier Homecare. They had previously looked after my severely disabled husband for many years before his death with great care and unfailing professionalism. When I recently broke my arm and hurt my ankle I immediately turned to them. For the past four weeks, I
have received marvellous help from the amazing staff. They have been gentle, caring, professional and full of cheer just when I needed it. I cannot thank them enough. Thanks also to back up organising support which was faultless.

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Review from Ruth S (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful companionship, which lifts my spirits.
Aware of difficulties and always willing to help.

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Review from Simon A (Son of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care being provided to my stepfather is exemplary. Knowing that he has daily contact with people who have his best interests at heart has given the family peace of mind. We now have confidence in his ability to continue living an independent life for the foreseeable future.

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Review from J P (Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received from Premier Homecare has been good. Someone always comes and does what I ask them to do!

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Review from Mat D (Son of Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare provided help with meals and medication, and provided social contact for my Dad, and enabled him to stay in his own home for another year, from aged 91 to 92, which he greatly appreciated. He was always treated with kindness, and the team worked to a really high standard of professionalism.

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Review from Halina G (Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Premier HomeCare when I realised that I needed support looking after my husband who suffers from a debilitating neurological disease. Sometimes it’s difficult to admit that you need help but from my initial consultation and ongoing, I have felt supported by empathetic staff. The carers are
excellent, my husband is a very private man and I was concerned that he would be embarrassed with someone other than me looking after his personal care, however, the carers are so professional that he is comfortable for them to attend to his needs. They respect his wishes if he doesn’t want to ‘chat' but are there if he does. I can’t thank them enough for allowing me to have a bit of “me time” also to have someone to sleep in 2 nights a week allows me to get uninterrupted sleep and my husband has connected with the carer who looks after him, she’s so much more patient than I am! I am so happy that I took this step and decided to contact Premier Home.

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Review from Katie Q (Daughter of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is now very dependent on home care and as I live in Berkshire I need a support mechanism that is reliable, professional and above all, caring. Premier Homecare tick all the boxes. Dad is always delighted to see his carers and the ladies are so kind, patient and attentive to his needs. Nothing
is too much trouble - I simply don’t know what we’d do without them. The back-office support is also exceptional. Being so far away from Dad, I know I can call at any time regarding Dad’s ever-changing needs, and I know my requests will be positively implemented. I can’t recommend highly enough.

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Review from Ann R (Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a pleasant experience when the carer arrives. They are friendly, polite and willing to do any task required. I always have my list of tasks written down ready for action!

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Review from Peter N (Son of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare provided 4 visits each day to assist my Mother when she needed assistance with daily tasks due to memory loss issues following a minor stroke. Premier Homecare were professional in everything that they did and the support that they provided to my Mother was fantastic. I cannot recommend
them too highly!

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Trinity Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Trinity Homecare Bristol is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) ) ÷ 46 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Bristol is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Trinity Homecare Bristol

What Type of Services does Trinity Homecare Bristol offer?

Trinity Homecare Bristol offers Home Care.

How many Carers does Trinity Homecare Bristol employ?

Trinity Homecare Bristol employs 92 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare Bristol to verify any information. View our terms and conditions. Trinity Homecare Bristol has an Enhanced Service – more info.