Trinity Homecare Bristol

24 Canford Lane, Bristol BS9 3DH
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9.7 77 Reviews
  • Trinity Homecare Bristol, Bristol
The first Bristol Home care and Live-In Care provider to be rated overall 'Outstanding' by the Care Quality Commission (CQC) (June 2022), Premier Homecare is an award-winning, Live-In Care and Daily Visiting Home care company.

It has been committed to providing exceptional Live-In and Daily Visiting care to clients and equally exceptional employment to its care staff in North Bristol for the past 18 years.

The Company is committed to employing only the best Live-In Carers and Homecare Assistants who meet the company's high and exacting standards.

Premier Homecare pays care staff a full hourly rate for time out visiting including all travel time. The company believes this is important to ensure retention and valuing the excellent team of committed, kind and caring care staff.

From temporary to long-term care requirements, Premier Homecare offers support ranging from weekly domestic tasks to daily more complex personal care needs, 24 hour live-in care, companionship, help with meal preparation, plus checking-in on an elderly loved-one are typical frequently requested services Premier are delighted to arrange.

The company and its care staff are frequently complimented on the services provided. Premier Homecare is recognised locally as being significantly influential in the raising of the standards of care in the Bristol and South Gloucestershire area.

Premier Homecare's kind, compassionate and highly competent care staff are the result of its rigorous recruitment and training process and dedicated CQC Rated 'outstanding' leadership. Equally, they recognise the importance in ensuring staff are valued and cared for too... that's why Premier Homecare pay their staff their full hourly pay rate for their whole shift of work, including all of their travelling time.

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Care Provided by Trinity Homecare Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Kroll (Registered Manager)

Funding & Fees Guide for Trinity Homecare Bristol

  • Prices

  • Visiting care from £36.70 an hour.
    Live-in care from £1,638 a week.

Trinity Homecare Bristol Reviews (77)

Total of 77, showing 21-40
9.7

Trinity Homecare Bristol has a Review Score of 9.7 (9.670) out of 10, based on 8 reviews in the last 2 years. Over all time Trinity Homecare Bristol has 77 reviews.

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Review from Yvonne S (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare are doing our shopping once weekly.

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Review from Emma D (Daughter of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Premier Care to arrange a temporary package for my mum whilst I went on holiday. The staff were very professional and efficient and gave me the confidence to go away knowing that mum was in good hands. Her carers were very friendly, kind and helpful. Thank you very much.

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Review from Elise C (Daughter of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Premier Home Care in Jan 2021 after contacting them towards the end of December. Right from the beginning, they were professional and quick to respond to our needs. The carers were always on time and willing to take on household duties that Mum could no longer manage. Communication
was excellent and when I visited at the end of each day I knew exactly what meals she had eaten and what she’d been doing throughout the visits. We couldn’t have been happier with the service they provided and the only reason we no longer use them is that Mum is now living in residential care. This was the second agency we tried and they completely outshined the first one, I phoned and spoke to many agencies and they were the only ones who could accommodate the hours and level of care we needed. Fantastic job Premier, keep up the good work!

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Review from C M (Wife of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without exception, all the carers have been very professional, pleasant, smart and cheerful- and on time. The aim was to help my husband gain independence which they achieved. I would have preferred that there was flexibility for evening visits. Half an hour was plenty of time to attend to his needs.

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Review from Lou (Daughter of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare has been supporting our 90-year-old parents for more than a year and we have been so pleased with the professional care, kindness and support that all the carers have provided. We used another agency before and Premier are so much better - worth every penny. The carers are always on
time, are dressed smartly, are always courteous, friendly, kind, flexible and hard-working. They will support with anything from putting out the recycling, to making lunch, to personal care and laundry. The carers have a lot of continuous professional development and this is evident from the way they work. The staff in the office are also very helpful responding promptly and with understanding to all our queries. They are flexible and happy to make changes to the care plan as our parents' needs change over time. Thank you to the whole team.

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Review from Lucinda S (Daughter of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the service provided to my mother by Premier Homecare - the carers are very dedicated and responsive to Mum, and the communication from the office is very good, with any concerns relayed to me quickly.

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Review from M J (Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers do a good job and are very helpful and occasionally help give me their advice when I have asked them for it.

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Review from Margaret L (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to welcome the carer to my home weekly. We have built up a good relationship since I have had the same carer each week.

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Review from Mike G (Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are marvellous! They all do everything I need and I love talking to them which I think makes my brain work a bit (expect I talk too much)! It's nice when I see someone who has been before because they know where things are. They're all so friendly; keeps me going!

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Review from Janet S (Wife of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my husband received from all of the Premier carers. From our initial meeting to discuss what we needed, to every single one of the care staff - I cannot fault them. I have used other care providers in the past, but Premier stand head and shoulders above the rest
with their professionalism and calibre of carers. I would not hesitate to recommend them and indeed have already done so!

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Review from Antoinette M (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffs are always polite, professional, caring, understanding and arrive on time.They are the best service provider that works very well for my needs. My sister visited me from overseas and commented on how well I’ve been doing since changing over to Premier Homecare. Also my five adult children are
now doing amazingly well for themselves, knowing that my needs are taken care of. Thank you so much.

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Review from J F (Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been service user for nearly four years and are very satisfied with the general support we have received. We especially appreciate the continuous help during Covid-19.

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Review from Sally E (Sister-in-law of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time that Premier Homecare were involved with my Brother-in-law, they provided a professional and caring service. They kept me informed and updated of any concerns or changes. The carers were always dressed well in their uniform and their contact with my Brother-in-law was always kind and
polite.

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Review from T G (Daughter of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the general care my mother receives. However, I would like to know how often checks are made on staff during their visits, also how much training is given to new staff and for how long. As some people's knowledge seems very poor. Most of the carers who visit my mother are very good.

Reply from Judith Swindells, Registered Manager/Director at Trinity Homecare Bristol

Thank you for taking the time to feedback about the care we provide to your Mother. I am glad you are pleased, however, we do not feel we have provided the best service or done our job properly if someone is not completely happy. On-site checks by trained Supervisors are a regular and frequent part of our quality and carer support process. The pandemic however has meant we have had to curtail these visits to comply with government infection control requirements. As well as peer feedback, we are currently having to rely on people feeding back to us any worries. We will immediately act on this with the aim of ensuring the service is as you are expecting it to be. Our Homecare Team will indeed be contacting you directly regarding your concern and will without, hesitation ensure this is addressed as appropriate.


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Review from J D (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many carers have time to chat, especially as one is alone. The carious lockdown means one needs someone to do the odd trip to the local shops. They leave one feeling clean and tidy - an enormous boost when feeling low.

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Review from S P (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care started in July 2018 with three visits per week, down to two visits in December 2019 and now one visit from April 2020. The visit is for shopping. During this time, I have found the carers and admin staff very helpful and caring.

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Review from Diane T (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Premier Homecare very helpful for the things I am unable to do for myself because of medical conditions. During the periods of lockdown and having no living family, it has been nice to see a friendly face.

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Review from Terry W (Brother of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare provided carers for my brother for over four years. For most of that time, he had twenty four hour live-in care. All of the carers provided a high level of care to my brother as his condition slowly deteriorated. They not only cared for him, they also cared about him as evidenced by
the fact that five of them came to his funeral. We also as a family had dealings from time to time with Premier Homecare management and found that we always received a prompt and helpful response. If there were minor problems or worries about a carer, they were dealt with speedily and sensitively. Overall, I am aware that Premier Homecare are by no means the cheapest care providers but it would seem to me that the high level of care that my brother received demonstrates that you do get what you pay for.

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Review from Julie A (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that these lovely ladies give to my Mum and Dad. If they notice something that might be a little worrying about my parents, they will call me immediately. Overall, very happy.

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Review from M P (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has Alzheimer's and lives alone. Premier Homecare carers visit for an hour a day to provide companionship, reassurance and help with practical tasks if needed. They are reliable, friendly and flexible. Dad finds it stressful to have non-family members in the house but carers have been able to
build a relationship with him. Family members see Dad during the day but the evening visits from Premier Homecare give us peace of mind as they check that he is okay and has everything that he needs. On occasions when we have had to contact the agency, such as changing hours due to appointments and discussing changes to the care plan, they have always been friendly and helpful.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Trinity Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Trinity Homecare Bristol is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) ) ÷ 46 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Bristol is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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