Trinity Homecare Bristol

24 Canford Lane, Bristol BS9 3DH
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9.7 77 Reviews
  • Trinity Homecare Bristol, Bristol
The first Bristol Home care and Live-In Care provider to be rated overall 'Outstanding' by the Care Quality Commission (CQC) (June 2022), Premier Homecare is an award-winning, Live-In Care and Daily Visiting Home care company.

It has been committed to providing exceptional Live-In and Daily Visiting care to clients and equally exceptional employment to its care staff in North Bristol for the past 18 years.

The Company is committed to employing only the best Live-In Carers and Homecare Assistants who meet the company's high and exacting standards.

Premier Homecare pays care staff a full hourly rate for time out visiting including all travel time. The company believes this is important to ensure retention and valuing the excellent team of committed, kind and caring care staff.

From temporary to long-term care requirements, Premier Homecare offers support ranging from weekly domestic tasks to daily more complex personal care needs, 24 hour live-in care, companionship, help with meal preparation, plus checking-in on an elderly loved-one are typical frequently requested services Premier are delighted to arrange.

The company and its care staff are frequently complimented on the services provided. Premier Homecare is recognised locally as being significantly influential in the raising of the standards of care in the Bristol and South Gloucestershire area.

Premier Homecare's kind, compassionate and highly competent care staff are the result of its rigorous recruitment and training process and dedicated CQC Rated 'outstanding' leadership. Equally, they recognise the importance in ensuring staff are valued and cared for too... that's why Premier Homecare pay their staff their full hourly pay rate for their whole shift of work, including all of their travelling time.

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Care Provided by Trinity Homecare Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Kroll (Registered Manager)

Funding & Fees Guide for Trinity Homecare Bristol

  • Prices

  • Visiting care from £36.70 an hour.
    Live-in care from £1,638 a week.

Trinity Homecare Bristol Reviews (77)

Total of 77, showing 41-60
9.7

Trinity Homecare Bristol has a Review Score of 9.7 (9.670) out of 10, based on 8 reviews in the last 2 years. Over all time Trinity Homecare Bristol has 77 reviews.

Overall Experience

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Date Published

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Review from Andrew W (Husband of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received support for one hour per morning for six weeks following my wife's total hip replacement. The carer helped to bathe my wife followed by whatever household chore that was most needed that day and then leaving us with freshly made coffee. Without exception, every carer was polite, cheerful,
helpful and well qualified for the duties needed. Only on one occasion did the carer not arrive on time; due to difficulties locating the house with roadworks creating problems of access. We would certainly recommend Premier Homecare if home support is needed, and it is highly likely we will use the service again as we now enter our 'old age.'

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Review from Jonathan C (Son-in-law of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked with a number of agencies in Bristol we found Premier to be the best by a considerable margin. We have a detailed care plan which is followed meticulously. When small issues arise Premier responds professionally and rapidly. All of the carers who visit us are excellent: friendly, approachable
and highly professional. As the service user, my father-in-law, lives with us in our house, it could feel obtrusive having carers calling on us regularly. However, the Premier team are respectful of the situation and operate as discretely as possible. We would not hesitate to recommend Premier to others and indeed have already done so on a number of occasions.

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Review from K W (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier Care has been responsive to ongoing changes and coping with our unusual circumstances. The carers who visit are pleasant. Management responds to concerns quickly. This has been very helpful in reducing the input required by me.

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Review from Janice (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with how Premier staff have provided care for our mother. Contact with Headquarters staff has always been prompt, courteous, caring and responsive. We were impressed by the tact and thoroughness of the initial meeting with Mum, resulting in a personalised and detailed care
plan. Whenever we have contacted the team about developments in Mum's health or care, we have had a speedy and satisfactory response. The carers are kind, skilful and have won Mum's confidence. She was very reluctant to start having carers in her home but they have made her comfortable with this necessity. They spend time talking to Mum, listening to her stories and even painting her nails while still attending to her needs. We are very happy that she now has someone friendly and compassionate to help her twice a day. She is 90, has mild dementia, limited sight and mobility and would not be able to manage without her carers.

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Review from Karen (Daughter-in-law of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Premier Homecare have been looking after my Mother-In-law for the last 5 years. Her needs have gradually increased during this time, generally due to frailty and age. Premier have been able to help and support us at all the stages. Sometimes this can be very challenging, particularly when
the care we feel Mum needs is different to what Mum will accept. The team are very patient and calm, even when challenged with the restraints of time and co-operation. We are kept up to date as things change. Premier Home Care have been very helpful in liaising with other community support services on Mum's behalf to help support us much as Mum. Undoubtedly they have been a very big part in Mum staying in her own home.

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Review from Paul J (Nephew of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare have provided excellent service and care to my uncle especially over the last 12 challenging months of Covid. They respond quickly and effectively to any issues that arise and keep me updated via email or telephone. The carers are friendly, professional and dependable.

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Review from Lesley S (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having needed care for my mother on two occasions fairly rapidly I can only give great praise to the team from the office staff, home assessment coordinator and the team of caregivers. Everyone has been understanding of the difficulties and have shown compassion and respect for us all. A difficult
situation could have been so much worse without their care and support.

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Review from M W (Husband of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the service provided. My wife has fairly advanced Alzheimer's and is wary of strangers and can be belligerent and un-cooperative. We have carers in to (hopefully) wash my wife and change her clothes. Sometimes they succeed, sometimes not, they are patient, kind and do their best. I wouldn't
be without them, even if it's only for a chat while they hoover or iron or help in any way they can when my wife won't let them attend to her.

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Review from Susan J (Daughter of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, hard-working and conscientious. I feel confident that my mother is in good hands and that I will be informed of any concerns arising from the visits. The company is highly professional in the way it deals with clients and ensures good communication about all aspects of the service.

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Review from Terry V (Wife of Client) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from J D (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I are very pleased with the attune and support to do with everything they are asked to do. The car journeys he made on Mondays before the lockdown to the library and the Downs was most enjoyed by him. The confidence generated was most helpful.

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Review from Alison Y (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a very friendly and positive experience reassuring the fact that my mum's needs are paramount.

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Review from Clifford S (Client) assisted by family/friend published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and helpful. Very happy with all the carers.

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Review from M D (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review was pleasant and very comprehensive covering many aspects of care in general and my own in particular. I made a few suggestions which were discussed and accepted. It was a very happy and productive hour. Management are always ready to listen and speedily act where necessary.

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Review from I P (Wife of Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception I have been pleased with care received. All of the carers have been efficient, professional and friendly.

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Review from Patrick H (Brother of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and management at Premier for 15 weeks of wonderful care for my brother. He looked forward to all the visits, which were two carers four times each day and called them his nurses, which wasn't far from the truth because of their vast experience and training. They
were able to spot potential medical problems and bring to our attention to seek medical help also, documented by them followed by a call to the office. By the end of the 15 weeks, they were almost like family and we all enjoyed jokes and laughter. My brother is now in a care home with 24-hour medical care but, still misses his 'nurses' from Premier Care. Thank you once again for your care, support and understanding.

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Review from Mike L (Son of Client) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service throughout the past three years for my parents and subsequently my mum and sister has been superb. Everyone is super friendly and professional. My parents and sister have always been treated with the utmost respect patience and kindness. When my dad was in his last days you were very flexible
when visiting, helping him when he needed it.
My sister and mum are sad not to have your services now they have moved, however, should they need further care you will be our first people to call.

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Review from A C (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of using your home care ladies has been excellent.
Timing, dignity and superb manners. Always so helpful with many tasks has surely assisted my good recovery.

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Review from A M (Daughter of Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used Premier Homecare for a number of years. Initially for help after an operation, then for several years, she employed Premier to help with practical tasks like meal preparation.
Over time, her needs increased to include all her personal care with carers 3 times a day. She has now had to
move into a care home. Throughout the time that we used Premier, we found them thoroughly reliable and efficiently run. My impression is training is taken very seriously as is health and safety. The carers are genuinely caring. I have confidence in every one of them that I met. There will be small differences between them. The carers are often exceptional in their caring, friendly and hardworking approach. They are also well supported by the office, day and night. Occasional slip-ups or minor issues have always been proactively and promptly dealt with in a satisfactory manner.

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Review from Nicky L (Daughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother has been very lucky to have been looked after by a very competent and caring team. In particular, the continuity of care has been very helpful to us all and her main carer has been superb. She has looked after and anticipated my mother’s physical needs expertly but more than that
she has been a warm, humorous and calming presence for my mother who is genuinely fond of her. She has also been excellent in communicating with family and friends. We have managed to keep my mother at home much longer than anticipated and that is a tribute to all the carers as well as the very patient on-call team who have helped her through a series of crises at home.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Trinity Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Trinity Homecare Bristol is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) ) ÷ 46 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Bristol is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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