Trinity Homecare Bristol

24 Canford Lane, Bristol BS9 3DH
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9.7 77 Reviews
  • Trinity Homecare Bristol, Bristol
The first Bristol Home care and Live-In Care provider to be rated overall 'Outstanding' by the Care Quality Commission (CQC) (June 2022), Premier Homecare is an award-winning, Live-In Care and Daily Visiting Home care company.

It has been committed to providing exceptional Live-In and Daily Visiting care to clients and equally exceptional employment to its care staff in North Bristol for the past 18 years.

The Company is committed to employing only the best Live-In Carers and Homecare Assistants who meet the company's high and exacting standards.

Premier Homecare pays care staff a full hourly rate for time out visiting including all travel time. The company believes this is important to ensure retention and valuing the excellent team of committed, kind and caring care staff.

From temporary to long-term care requirements, Premier Homecare offers support ranging from weekly domestic tasks to daily more complex personal care needs, 24 hour live-in care, companionship, help with meal preparation, plus checking-in on an elderly loved-one are typical frequently requested services Premier are delighted to arrange.

The company and its care staff are frequently complimented on the services provided. Premier Homecare is recognised locally as being significantly influential in the raising of the standards of care in the Bristol and South Gloucestershire area.

Premier Homecare's kind, compassionate and highly competent care staff are the result of its rigorous recruitment and training process and dedicated CQC Rated 'outstanding' leadership. Equally, they recognise the importance in ensuring staff are valued and cared for too... that's why Premier Homecare pay their staff their full hourly pay rate for their whole shift of work, including all of their travelling time.

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Care Provided by Trinity Homecare Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Kroll (Registered Manager)

Funding & Fees Guide for Trinity Homecare Bristol

  • Prices

  • Visiting care from £36.70 an hour.
    Live-in care from £1,638 a week.

Trinity Homecare Bristol Reviews (77)

Total of 77, showing 61-77
9.7

Trinity Homecare Bristol has a Review Score of 9.7 (9.670) out of 10, based on 8 reviews in the last 2 years. Over all time Trinity Homecare Bristol has 77 reviews.

Overall Experience

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  • 16
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Date Published

77
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Review from Elizabeth B (Daughter of Client) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier looked after Mum and Dad for several years. It was their wish to stay in their own home despite failing health. As a family, we cannot put into words how much peace of mind it gave us to know they were being so well looked after. As well as supporting Mum and Dad, they were a huge support to
us when we went through some difficult times and had some hard decisions to make. Nothing was ever too much trouble and it was always clear that Mum and Dad's needs and happiness were genuinely the most important thing to Premier and the people who work for them. Without exception, every carer and every member of staff demonstrated compassion, professionalism and empathy towards Mum and Dad and the wider family members. It is with much sadness we will end our connection with Premier as Mum sadly died this year and Dad has just gone into a care home but thank you, everyone and keep up the good work.

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Review from R K (Daughter-in-law of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed a carer for my Mother in Law for just one hour every day, Monday to Friday, for the past seven months. All the carers were excellent and treated my Mother in Law with respect and kindness. They were always so time and conscientious. Thank you very much.

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Review from Angela C (Client) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the professionalism of both your staff ('frontline' and office/admin). I look forward to seeing them, content that a first-rate job will result.


There is little more, if any, I can add to this. How do you get better than excellent/


Thank you, thank you.


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Review from J N (Daughter of Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received care at home for 15 months before moving into residential care. The team could not have been more supportive to Mum living on her own, even though she was of an age and generation that didn't see the need for assistance. The team were kind, considerate and caring. Able to adapt to Mum's
changing moods and needs. As her dementia deteriorated, with patience, respect and always a smile, the team were also supportive to the family. They understood what the family were going through, always available for a chat and to give advice, which was invaluable. I would have no hesitation in recommending Premier Homecare to anyone.

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Review from Elspeth Y (Goddaughter of Client) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier Homecare was overall very good and helpful. The care staff were kind, helpful and took into consideration the welfare, care and happiness of the person they were employed to look after. They were always cheerful and willing.


The management staff were very approachable and made every effort

to find care staff who would fit in well, which they did admirably.


I have no hesitation in recommending Premier Homecare.


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Review from Joyce F (Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare staff provided excellent care for my husband and myself for several years.
They always treated us with dignity, courtesy and consideration.
Over and above the usual contracted care, they were prepared to escort my husband on social visits which gave him a lot of pleasure in the months
before he died.
They are always prepared to listen even when they have heard the stories before.

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Review from Michael N (Client) assisted by family/friend published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service. The staff are reliable, punctual, pleasant and assist me greatly with any daily tasks which need doing. Overall, I am extremely satisfied with the care and service provided by Premier Homecare.

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Review from Jane K (Daughter of Client) published on 20 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly parents lived 200 miles away from me which caused great worry and anxiety. Premier Care were professional, caring and kept me fully informed of any concerns they had.
The staff are well trained and senior staff are experts in dementia and elderly care.
I would highly recommend this
company both for the care they gave my parents and the reassurance they gave me - a worried daughter living a long way from them.

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Review from Helen P (Daughter of Client) published on 27 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare is the gold standard of care. We have used Premier Homecare in the home and for chaperone and companion care once our father had needed that care. Premier Homecare are punctual, efficient and professional as well as caring, kind and thoughtful. They are always there 24/7 when you need.

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Review from K F (Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, prompt, friendly service. I am very happy with it!

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Review from Beryl H (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Premier Homecare excellent.

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Review from M G (Client) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my carers visit. Always cheerful, helpful, friendly and keen to help in any way. I rarely see anyone so its lovely to have someone to talk to.
Premier Homecare got excellent reviews which I fully endorse.

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Review from Graham L (Cousin of Client) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin lives 16 miles away and I am the nearest relative so as she has become older, outside help has become essential. The Premier Homecare team spends two hours each week in her house, keeping it clean and tidy to a high degree. The job is not easy as my cousin is a shopaholic and fully mobile.
Premier Care works well with my wife and I and contacting the management is always easy and additional requests if any are always followed through. I am completely satisfied with Premier Homecare.

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Review from H W W (Daughter of Client) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we knew very little about homecare in Bristol.
However, after studying several websites and care guides, and reading the CQC report for Premier, we knew that this was the organization that would give us the care and attention we wanted for our mother.
From day one, the team of care
experts understood our requests and concerns, and carefully guided us through the planning procedure.
We are delighted with the way in which the plan has evolved and how our mother has accepted and embraced the programme and carers. Mum, like many people of her age and generation, was reluctant to accept that she needed assistance, but she is now so happy, and wonders why she didn't do this earlier.

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Review from C T (Daughter of Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare have been an important factor in enabling my elderly parents to stay in their own home.
The company are extremely reliable and communicate well with me and my parents. The staff have been very pleasant and in addition to providing an excellent service, they have gained our trust. As
the needs of my parents increase, it is reassuring to know that I have someone who will listen and work with us. I feel fortunate to have found a company that has an outstanding culture and is so well run.

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Review from J V (Daughter of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad fall at home, the family were able to support Mum full time for a while until she was back on her feet. However, with us all living miles away and having other committments we looked for alternative help.
We made contact with Premier Homecare and very soon we had a package of care
sorted so that Mum could go back to her own house, have assistance and we have the peace of mind, knowing she has the help and social contact and we would be notified if there were any concerns.

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Review from H H (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Premier Home Care for eight days following an operation. Without exception, the carers were kind, polite, professional and punctual. They are well trained and willing to undertake any task required of them.


I would use them again if needed and have no hesitation in recommending them to others.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Trinity Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Trinity Homecare Bristol is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) ) ÷ 46 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare Bristol is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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