Prestige Nursing & Care (Northampton)

Moulton Park Business Centre, Suite 25, Red House Road, Northampton NN3 6AQ
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9.5 12 Reviews
  • Prestige Nursing & Care (Northampton), Northampton
The Northampton branch of Prestige Nursing & Care has a reputation for quality home care services, operating in the areas of Northampton, Wellingborough, Rushden, Corby, Kettering and Daventry.

The Northampton branch team have extensive experience of delivering a wide range of care services designed to meet the needs of the elderly, infirm or disabled; offering anything from a simple one hour visit right up to round-the-clock nursing care.

The team is dedicated to ensuring all clients have the best care available and tailor care packages for their individual needs.

The branch also offers a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams.

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Care Provided by Prestige Nursing & Care (Northampton)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky Greenshields (Branch Manager)

Prestige Nursing & Care (Northampton) Reviews (12)

9.5

Prestige Nursing & Care (Northampton) has a Review Score of 9.5 (9.475) out of 10, based on 7 reviews in the last 2 years. Over all time Prestige Nursing & Care (Northampton) has 12 reviews.

Overall Experience

  • 7
  • 5
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Date Published

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2
7
5

Review from P N (Father of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We normally have one representative, which has differed through the years with back up hard to follow on short notice. All is good and happy, apart from when either side has to cancel due to life challenges.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your lovely review. I know our staff members who do work with your daughter really do enjoy it!


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Review from M D (Daughter of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the service and she looks forward to her weekly visits. She enjoys the company of the care staff and the conversations they share. Mum gets excited about her visits like it is a visit from a family member and siblings are extremely happy with the service Mum receives.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for such a lovely review. We are so happy to hear your mum is enjoying having her care staff come and support her, I know everyone who has met her thinks she is just as lovely!


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Review from Michael S (Power of Attorney of Client) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been involved with Prestige and seen what they have done for other people. I've bene very impressed and I wouldn't hesitate to have them care for me. My friend is very happy with the service, he gets looked after very well. I have never heard a wrong word said against them.
He has 24-hour care
and has six different carers all go above and beyond, he's taken out regularly socially and he's been taken to a seaside town twice for a holiday and loved every minute.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your lovely review. We have really enjoyed supporting your friend for the past 15+ years, and I know the staff who work with him care for him deeply, and they have loved taking him on his holidays since Covid, and seeing him access the community so much more!


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Review from T O (Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lot in common with my carer, we both love the same music. I have been encouraged to do lots of things such as swimming, gaming, shopping, and eating out. I have been helped to broaden my horizons. I’m very happy with Prestige.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

This is so lovely to hear, thank you so much for this lovely review. We are really happy you are enjoying being with our wonderful carer. We know that she really enjoys working with you too!


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Review from J O (Client) assisted by family/friend published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. Prestige has made it possible for me to stay at home. I'm happy and feel very lucky to have the care I have. I have fun with my staff. Staff looked after my husband first then myself. Have had Prestige as a care company for many years.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your lovely review. We love helping you to stay at home and have the care and support that you need. We hope we get to support you for as long as you need us.


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Review from I M (Friend of Client) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, prompt mostly. Occasional no-shows due to sickness but on the whole very satisfactory.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your review. As your daughter has specially trained staff we have at times had to rearrange care for another day due to staff sickness. Thank you so much for your understanding and for working with us to ensure you and your family remain safe and well. We look forward to continuing to work with you.


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Review from Cara T (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige has gone above and beyond to ensure my mum's needs are met. We initially met with the manager in Mum's home where she noted all our requests and then matched her carer to her after very careful consideration. My mother has very specific needs and engages with a certain type of person. They
need to be kind, gentle, a good listener, someone who can chat about cultural or sporting events and definitely someone who is interested in books and world affairs. An outward-looking person. She has certainly landed on her feet with her current carer who has been with her since we started the care package last January. We, as a family, are all very comfortable rubbing along with the carer as she is very easy to be with and it feels very natural to have her around. Over the months, she has built a warm, trusting relationship with Mum and we really couldn't be happier with the service she provides. We would like to add more care into the week but Prestige currently have a shortage of carers.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thanks for this lovely review, it has been an absolute pleasure working with your mother and finding her the right person to support her. We are so happy to hear how much our lovely care colleague has been able to fit in with her and provide such person-centred care. Hopefully, we will be able to find someone else soon for those weekend calls!


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Review from David C (Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige has looked after my mum for the last year and I have been very happy with the service that was provided. Everyone has been extremely caring and had mum's best interests at heart. I felt completely at ease as soon as I met the team and discussed mum's needs. As time went by we then increased
the package of care and this was done seamlessly. Considering there is such a shortage of staff within the industry, we rarely had issues with cover and I felt reassured that mum would be looked after every day, which was such a relief. I would highly recommend Prestige and have only thanks and gratitude for all their support during a difficult time.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your lovely review. We have all absolutely loved helping you support your mum at home and are so happy we have been able to provide this service in what is quite a challenging time for recruitment. We thank you for your kindness, support and understanding.


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Review from Jane B (Mother of Client) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Prestige Nursing & Care for a number of years and found them very good and our carer is amazing with our son.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you so much for your review, we really appreciate it. We enjoy supporting your son and glad you are having such a positive experience with us.


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Review from K B (Son of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care plan agreed earlier this summer appears to have settled down now that the summer holiday period is over. Father is more contented with arrangements although the resolution of a less serious health issue has I believe helped to contribute towards this.

Reply from Vicky Greenshields, Branch Manager at Prestige Nursing & Care (Northampton)

Thank you for your review, it is very much appreciated. We are glad to hear your father is happier with the current arrangements, it is a challenging time in social care recruitment and we are pleased we were able to take on this care package to provide support for your father. Please do not hesitate to contact us directly if you or your father have any comments or concerns.


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Review from J H (Wife of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has had excellent help from the Prestige carers. Only one carer didn't 'fit' in very well - but she doesn't come to us now. Otherwise, we have found the carers to be very courteous.

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Review from Diane P (Wife of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service from Prestige. The ladies are competent, friendly and punctual.

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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Prestige Nursing & Care (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Prestige Nursing & Care (Northampton) is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) ) ÷ 40 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Northampton) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Prestige Nursing & Care (Northampton)

What Type of Services does Prestige Nursing & Care (Northampton) offer?

Prestige Nursing & Care (Northampton) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Northampton) employ?

Prestige Nursing & Care (Northampton) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Northampton) to verify any information. View our terms and conditions. Prestige Nursing & Care (Northampton) has a Platinum Service – more info.