Prestige Nursing & Care (Ipswich)
2 Crown & Anchor Mews, Tower Ramparts,
Ipswich
IP1 3DJ
Prestige Nursing & Care (Ipswich) has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years. Over all time Prestige Nursing & Care (Ipswich) has 6 reviews.
Review from C K (Nephew of Client) published on 23 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)
On behalf of us all at the Prestige & Nursing Ipswich team, we would like to thank you for your review of our care services provided to your Aunt. We appreciate the time and comments you have been kind enough to provide. We are extremely proud of our dedicated team who work continuously to enhance the lives of those in the community. Your review is shared with the team and is a highly valuable part of our process to feedback to staff on the appreciation of both clients, family and Prestige.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E S (Daughter of Client) published on 14 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Tournay-Godfrey, TBC at Prestige Nursing & Care (Ipswich)
On behalf of us all here at the Ipswich Prestige Nursing & Care branch, we would like to thank you for your valued review of care provision for your mother. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael A (Husband of Client) published on 15 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)
On behalf of all the team at Prestige & Nursing Care here at the Ipswich branch, we would like to thank you for your review of staff and care services provision.
We believe that those we provide care for deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I S (Client) published on 2 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Tournay-Godfrey, Branch Manager at Prestige Nursing & Care (Ipswich)
On behalf of us all here at Prestige Nursing & Care Ipswich, thank you for taking the time to leave us a review and sharing your experience with us. We are extremely grateful for your kind words and ratings. Our team are committed to ensuring you receive the best possible service and customer satisfaction. If there’s anything else we can do to improve our service provision for you, please let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debbie B (Daughter of Client) published on 3 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Milly R (Wife of Client) published on 27 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.1 (9.125) out of 10 for Prestige Nursing & Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Prestige Nursing & Care (Ipswich) is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Ipswich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2019
Caring
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Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Branch Manager
Joined: 2017
I have worked in the care profession for over 30 years in the role of day and night carer and currently manage the care staff team of which Prestige Ipswich is extremely proud.
I have qualifications which include NVQ Level 4 in the management of Care Services, Registered Managers Award and NVQ Assessor.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Ipswich) to verify any information. View our terms and conditions. Prestige Nursing & Care (Ipswich) has a Platinum Service – more info.
