Prestige Nursing & Care (Norwich)

Room 21 & 23 St Francis House, 141-147 Queens Road, Norwich NR1 3PN
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Top 20 award
10 39 Reviews
  • Prestige Nursing & Care (Norwich), Norwich
A flagship office from this widely respected home care provider, Prestige Nursing & Care in Norwich is a large and vibrant branch.

The vastly experienced team at Norwich have a range of homecare services they can offer, ranging from simple one hour visits right up to 24 hour nursing care tailored to suit all needs. They also offer a range of more specialist homecare services in areas such as Dementia/Alzheimers, Palliative/End of life, Parkinson's MNOD and Multiple Sclerosis.

The branch also offers a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams.

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Care Provided by Prestige Nursing & Care (Norwich)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kerry Faber (Branch Manager)

Funding & Fees Guide for Prestige Nursing & Care (Norwich)

  • Prices

  • Price per hour starts at £32.67 with minimum block of care 6 hours

Prestige Nursing & Care (Norwich) Reviews (39)

Total of 39, showing 1-20
10

Prestige Nursing & Care (Norwich) has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Prestige Nursing & Care (Norwich) has 39 reviews.

Overall Experience

  • 35
  • 3
  • 1
  • 0
  • 0

Date Published

39
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18
21

Review from S H (Wife of Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used your service for just under a month in December 2024. We had two carers 3 times a day, 10am, 2pm and 6pm. The carers were always punctual, polite, compassionate and helpful. Nothing was too much trouble and they always had a suggestion as to how to handle any situation that arose. We were never
made to feel that anything was too much bother. 10 out of 10 in every respect. Thank you.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your excellent review of the services we provided to your family. Our carers have many years experience enabling them to support our clients to get help and support when needed.


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Review from M C (Wife of Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the office have always responded to any queries or concerns very promptly. Carers have looked after my husband with great care and kindness. They have treated him at all times with dignity and respect, whilst still allowing him to laugh and have a joke with them. I could not have managed
without them. Words are not enough to express our thanks.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you so much for your wonderful review. We are pleased that you were happy with the support we were able to provide to you and your husband.


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Review from S C (Niece of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved Aunt received wonderful care from the staff at Prestige during the final few weeks of her illness. They were unfailingly polite, respectful, and considerate. They engaged with her in a gentle and comforting way whilst attending to her needs. She would not have been in better, more caring
hands.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for taking the time to review the support and care we provided to your Aunt at such a difficult time. We are pleased that we were able to support her to remain at home with good quality, person centred care.


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Review from Sue H (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, one can find it hard to accept assistance from outside support services. When our father needed extra support as he lived alone and we were so far away I contacted Prestige to see what the process was. The response was swift and appropriate as initially twice daily visits were required
to encourage him to eat and drink, then three visits were arranged with more care. The team were amazing, so thoughtful and kind with time to share banter and laughs with our Father in his last few days. The manager and office team were also so helpful and understanding. The evidence of good leadership and a team of carers who work well together was greatly apparent. Thank you so much.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for such a lovely review of our support to your father.


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Review from J B (Wife of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really I find it hard to describe how Prestige Care showed such dignity and care when dealing with not just my husband but with me as well, I just can't thank them enough and will always remember them all, many thanks from my family and myself.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your amazing review of the care we provided to your husband. An important part of the care we provide to people who are at the end of life, is ensuring that families are also supported. I am pleased to read that you experienced this compassion and support from our team.


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Review from W T (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Prestige and their staff enough. Palliative care provided for my mum following a life-changing stroke. Care was provided seamlessly and without delay to provide care in the final days of her time after being able to go home. Carers throughout the days provided all her personal needs with
dignity and empathy. Nothing was too much trouble. A night sitter was also provided to offer time to rest after the day's events. The night team were also attentive and extremely thoughtful to Dad who was looking after Mum. When Mum passed away the carers were at hand to comfort and support us all at our saddest time.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for providing such a lovely review. I am so pleased our carers were able to provide your mum with the opportunity to be at home in her final days.


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Review from Susan M (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have shown my parents, especially my father, nothing but respect. Nothing is too much trouble, even helping with my mother. Even when under high time constraints, they will not leave without making sure that my father is comfortable and everything is OK.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

It is great to receive such a positive review. I am pleased that you are so happy with the care your parents are receiving.


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Review from Lee C (Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of carers is good across the board. Prestige is very good at covering shifts due to illness and holidays. That said, the amount of time off due to sickness has been low in comparison to other agencies I have experience of. Issues are dealt with in a timely manner.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Great to see such a positive review, thank you for taking the time to review the care we provide.


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Review from B C (Wife of Client) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided. Girls are very pleasant and kind to my husband. Doing a great job, thank you.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your 5 star review of our care services!


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Review from Angela H (Daughter-in-law of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige carers came into our lives back in July of this year after me father in law had experienced a fall and it was decided that daily care was needed as he was on the palliative care track. All the carers that visited him daily from this date to his death in November was absolutely fantastic, they
all showed compassion, humour, excellent, outstanding standard of care and professionalism towards him even though he was a very difficult man to deal with. They also helped to relieve my pressure by giving me the support knowing he was being well cared for. It is because of this high standard of care and compassion that he was allowed to come home and die with dignity in his own home as was his wish.
I truly thank all your team for that, especially his carers from day one to the end, and two other staff members for the support at the end of the phone.
Thank you.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you so much for your kind words, we were so glad to be able to support you all during such a tricky time and enable your father in law to die peacefully at home.


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Review from Courtney B (Wife of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I did not have the carers for very long (my husband was receiving end-of-life care) for the few days we had them, the service was exceptional. Both myself and my husband were dealt with with respect, care, compassion, and dignity. What they did for him allowed me to spend precious time with
him as his wife, not his carer which you cannot put a price on. The whole team were fantastic. I will be eternally grateful to them for fulfilling my husband's wish to spend his final days at home.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

I am so pleased to read your review detailing the care both you and your husband received from our care team. Thank you for taking the time to report on the exceptional service you received at such a difficult time.


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Review from L C (Wife of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't begin to express my gratitude to all the carers, managers and office staff at Prestige. The care my husband received was outstanding, they treated him as an individual, trying to fulfil all his wishes and ways. Will always remember the care and support you gave to my husband and also to my family.

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Review from A C (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round is excellent. All carers excelled in the care I'm getting.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We pride ourselves on excellent person centred care, treating people with dignity and respect. Thank you for the positive review.


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Review from Jennifer C (Wife of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the few weeks that my husband received care from Prestige, he was kept clean and tidy. The carers were all polite, professional and happy with him. Also, they kept his care dignified. Nothing was too much trouble for them. I, as his wife and a retired nurse, would recommend Prestige to anyone
needing care at home and also the family.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Another lovely review acknowledging the amazing work of our professional carers whilst supporting people in their final days. Thank you.


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Review from Addelle H (Niece of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was so grateful for the help and support she received from Prestige. She could not praise them highly enough in her final days. Thank you so much from all of our family for the huge amounts of care and support. We are very thankful. Many thanks.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you so much for your lovely review of our care for your aunt. We are pleased to know that our teams were able to offer support to her, and to her family in her final days. Thank you.


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Review from Carole A (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When thank you are not the right words to express how eternally grateful I will always be to prestige nursing. When my husband was placed in palliative care in April 2023 it was a whole different level of care to what I was giving him in the four and half years I looked after him. Prestige Nursing was
my chosen care provider and I must say they did not disappoint me or my husband. Sadly my husband passed away on 09/05/23 but the level of care he received from the staff at Prestige was amazing. Always on time courteous polite and showed both myself and my husband the utmost respect providing. I would highly recommend Prestige Nursing to anyone who is looking for first-class care for their loved ones. So a big shout out to all the staff at Prestige Nursing Norwich who came to help me in an extremely difficult time. Thank you all for everything you did for such a fantastic service that helped me spend more time with my husband.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We are so humbled when we read reviews which demonstrate the impact that our amazing team has on families when their relatives are at the end of life. Thank you so much for this amazing review and confirmation that we are providing high-quality, person-centred care to the people we support.


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Review from William S (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the help provided.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Very pleased to see another person receiving a 5-star service from our carers. Thank you for taking the time to provide a review.


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Review from William W (Son of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at home in palliative care. She has visits twice a day by carers from Prestige Nursing & Care.
I can not thank them enough. They carry out their difficult roles with respect, professionalism, kindness and good humour. Despite the horrible circumstances they manage to make everyone smile
and leave my mum relaxed and comfortable. I also value their evident experience and the comments and advice that come from it, which I can pass on to the district and palliative nurses for actioning.
It is easy to find compassion and sympathy when caring for your own loved one, but to bring the same to a person that you don't know is remarkable and beautiful.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We are so pleased to read about your experience of the high quality care and support that your mum is receiving from our Care Teams. It is also great to hear how our carer colleagues can contribute to partnership working with other professionals involved, to ensure the people we support have the best possible outcomes, whatever their needs. Thank you.


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Review from Ian S (Client) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Prestige have been fabulous. They show me respect and they have been so nice. They wash me nearly every visit, put the washing on and hang it over the drier. They've cooked my lunch and washed up my dishes. They hoover my flat too.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We are very proud of our team of carers who support people to remain in their own homes. It is great to read that they continue to provide excellent care to all of the people we support and are respectful and kind.


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Review from Evelyn R (Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, after being introduced to my carers I felt very comfortable with them. At all times they were very kind and understanding of all my needs. I was very lucky to have this company to provide my carers and would use them again if needed. The care manager popped in now and then which was very
good.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We are thrilled to see that you had such a positive experience with your carers. We pride ourselves on providing kind, caring and experienced staff and so we are pleased to see that this was your experience.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Prestige Nursing & Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Prestige Nursing & Care (Norwich) is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Norwich) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Prestige Nursing & Care (Norwich)

What Type of Services does Prestige Nursing & Care (Norwich) offer?

Prestige Nursing & Care (Norwich) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Norwich) employ?

Prestige Nursing & Care (Norwich) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Norwich) to verify any information. View our terms and conditions. Prestige Nursing & Care (Norwich) has a Platinum Service – more info.