Prestige Nursing & Care (Norwich)

Room 21 & 23 St Francis House, 141-147 Queens Road, Norwich NR1 3PN
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Top 20 award
10 39 Reviews
  • Prestige Nursing & Care (Norwich), Norwich
A flagship office from this widely respected home care provider, Prestige Nursing & Care in Norwich is a large and vibrant branch.

The vastly experienced team at Norwich have a range of homecare services they can offer, ranging from simple one hour visits right up to 24 hour nursing care tailored to suit all needs. They also offer a range of more specialist homecare services in areas such as Dementia/Alzheimers, Palliative/End of life, Parkinson's MNOD and Multiple Sclerosis.

The branch also offers a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams.

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Care Provided by Prestige Nursing & Care (Norwich)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kerry Faber (Branch Manager)

Funding & Fees Guide for Prestige Nursing & Care (Norwich)

  • Prices

  • Price per hour starts at £32.67 with minimum block of care 6 hours

Prestige Nursing & Care (Norwich) Reviews (39)

Total of 39, showing 21-39
10

Prestige Nursing & Care (Norwich) has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Prestige Nursing & Care (Norwich) has 39 reviews.

Overall Experience

  • 35
  • 3
  • 1
  • 0
  • 0

Date Published

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21

Review from Reginald W (Husband of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and reliable especially trying to arrange night care for my wife. Staff were well turned out, very efficient and caring. The very best of all the agencies we used.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Norwich)

Thank you for taking the time to leave us such a wonderful review. We are delighted that you are happy with our care service.


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Review from L M (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers put my mum at ease with their care, support and friendliness during my mums last days at home. They all did a brilliant job. Many thanks to you all.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Many thanks for your review of the care your mum received. I am pleased to read that our professional carers did a great job of supporting Mum.


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Review from Susan D (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank enough the whole team of palliative care professionals who cared for my dad. They provided a vital service which was excellent. They were available when needed. Their support was given with understanding, compassion and respect. They provided both practical and emotional support. I thank
them on behalf of my Dad and all his family.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

We are so pleased to hear that you were happy with the service our carers provided to your dad. Thank you for such a positive review!


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Review from C G (Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have little memory of when I first come home from the hospital. I had a live-in carer who was from another company for nearly six months. As far as the daily carers, they were always cheerful. The last team were brilliant! I was not, at my age, keen on the younger ones who weren't so experienced and
I felt embarrassed. I always made sure which carers I was relaxed with, know how much I appreciated their thoughtfulness and care.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your review. I am so pleased to see that we were able to make you feel comfortable with the care you received from our team.


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Review from Jennifer W (Client) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sending staff that are not trained to carry out tasks required, eg. drugs, rig.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your review. All our carers are trained to administer routine medications. We also provide specialist training to staff who care for clients requiring complex clinical interventions such as RIG, PEG and tracheostomy care. We ensure that suitably trained staff are available to cover our client’s contracted hours. When a client requires additional hours, often at short notice, their usual team members may not be able to attend. We will then discuss with the client the skills of the staff available and work together to find a way to cover the additional hours if at all possible.


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Review from David J (Husband of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has always been prompt, reliable and of a high standard. On one occasion, a new care assistant encountered particular unexpected difficulties but she was immediately replaced for the following week by someone else who maintained the high standards of her predecessors. I have been very impressed
by the quality of the care assistants and management.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you! It is great to hear that you are receiving a high standard of care from our team.


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Review from Philip M (Husband of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Nursing & Care have looked after my wife for the last six months of her life and have always given her the personal and professional care she required. When she finally passed away, they treated her with dignity and me with compassion. Thank you.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for such a lovely review. I am so pleased to hear that our team supported not only your wife, but also you, at such a difficult time.


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Review from J H (Wife of Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers from Prestige in for about 8 months now to support my husband who had a severe stroke. We have both been very very pleased with the care he has received. The carers are kind to my husband but also help (gently) push him from a rehab perspective and they are hugely helpful to me.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Great to hear that our carers are not only caring but also helping to support continued independence. Thank you!


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Review from P R (Husband of Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carer and care provided to my wife. Don't think it could be improved. Only let down has been with your accounts dept, trying to get them to start direct debit, which I sent on 19th April 21 and will apparently now start on 2nd June 21.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Great to hear that you can't think of anything our carers could do better! What a great testament to our wonderful professional carers. Thank you!


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Review from C K (Daughter of Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who come to my mum's house every morning as absolutely lovely. They make her a cuppa before giving her a shower, and this sets my mum up for the day. They are all very good companions whilst doing general housekeeping jobs before giving my mum some lunch. My mum couldn't do without them now.
A fantastic care company, which I could thoroughly recommend to anyone when they are poorly.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for your lovely review. I am so pleased you and your Mum are happy with the service we provide.


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Review from D G (Husband of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all staff.

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Review from Lisa R (Daughter of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers/staff were polite, sensitive and diplomatic in all regards to me as a daughter of a patient, and most importantly, the same to the patient, my father. They made sure to keep Dad involved in his care and to treat him as a human being, always asking him to tell them how he felt, what he would
like from them daily.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you for providing us with such a positive review. It is lovely to hear how person-centred the care was for your father.


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Review from Elizabeth G (Wife of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We greatly appreciate the help from the night sitters. Our regular carers/sitters were exemplary. I felt they had genuine respect and empathy for my dying husband (and me)!

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

Thank you so much for taking the time to provide us with such a positive review. We are pleased that you are happy with the service we provide.


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Review from George B (Husband of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige has been providing day and night care for my wife for four years. The carers are always smart and professional, and above all, very caring. They fit in well and some became friends of the family. Prestige takes care to ensure that the same carers come on a regular basis whenever possible. Would
recommend highly.

Reply from Kerry Faber, Branch Manager at Prestige Nursing & Care (Norwich)

I am so pleased to hear that you continue to be happy with the support which we provide. Thank you for taking the time to provide us with such a positive review.


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Review from C B (Daughter of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very capable care, always pleasant. The office is very efficient.

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Review from J C M (Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always very happy with the care and help we have had for the last 15 years.
Highly recommended.

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Review from Martin P (Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise to select a description of all the care and attention provided, firstly for my wife up to the time she died and subsequently provided for me, personally, following my internal haemorrhage in April 2017.

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Review from Tracy G (Daughter of Client) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the care team come in for 5 nights. They were keen to get Dad's care right by listening to family instructions and also insistent that we also should take the opportunity to rest while they were there.
My father felt confident when the carers were around, which made us very relaxed. They were
also well trained in getting Dad comfortable. A great team! Thank you.

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Review from H W (Client) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been most impressed by the care afforded to my father by Prestige Nursing + Care. The carers have arrived promptly and shown extreme consideration to all his needs. We feel very fortunate that the care we give is then continued by the carers.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Prestige Nursing & Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Prestige Nursing & Care (Norwich) is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Norwich) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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