Prestige Nursing & Care (Gloucester)

First & Second Floors, Three Cups House, 5c-5d Church Street, Tetbury GL8 8JG
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37 Reviews
  • Prestige Nursing & Care (Gloucester), Tetbury
Home care provider Prestige Nursing & Care (Gloucester) specialises in a wide range of support service in the home, which includes support for older people enabling them to stay where they are comfortable, and extending to children with complex needs, adults with acquired brain injury, dementia care, learning and physical disabilities as well as end of life care.

The branch provides a wide range of services to meet a variety of needs, including companion and personal care, nursing care for people with neurological conditions, support for people with learning disabilities, specialist care for people with conditions such as dementia as well as end of life care.

Well respected in the Gloucester area, the agency safeguards quality through a professional recruitment process, including references, police and identity checks, and training records.

The agency is also experienced in a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. The focus is on a responsive, high quality service using staff that integrate seamlessly with established teams.

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Care Provided by Prestige Nursing & Care (Gloucester)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Morison Faux (Branch Manager)

Prestige Nursing & Care (Gloucester) Reviews (37)

Total of 37, showing 1-20

Over all time Prestige Nursing & Care (Gloucester) has 37 reviews.

Overall Experience

  • 28
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Date Published

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37

Review from Rosie W (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently started having home care provided by Prestige Nursing and Care. She has settled very quickly and has enjoyed getting to know all the different carers. I'm very happy with the care provided and know that my mother is safe and well looked after when I'm not with her.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to complete this review. It is a pleasure supporting your mother and we are pleased that the care provided is going well and that she enjoys the visits from the care team, they all do a marvellous job!


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Review from John R (Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige provides a reliable and professional service with care at the heart of all they do. The carer goes out of her way to provide stimulating experiences and has a warm and kind hearted approach. Always punctual and positive.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Gloucester)

Thnak you for taking the time to review our services and leave such kind words.


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Review from Mark H (Son of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only have the Tetbury team been efficient in their care there has also been empathy, trust and understanding. I have been kept updated on all key issues and feel dad is being looked after as best as can be. This helps give me comfort but also I hope dad, though with him, never sure. All appreciated.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to provide a review on our services. We are incredibly proud of our staff and the endless care they provide to our clients


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Review from T B (Niece of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication and care of my elderly uncle. I live 600 miles away and can't visit so the care given by all the wonderful staff at Prestige is very reassuring. I receive regular updates and the carers go out of their way to ensure he has everything to make his life comfortable.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to complete this review for us on our services. We pride ourselves on our care that we provide and are so very proud to make a difference to the clients that we support in their own homes, living a fulfilled life.


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Review from John C (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Prestige Tetbury have been looking in on mum and dad for a few months now, they have always reported back any concerns and flagged up any issues that might need addressing. The team have become part of my parents daily routine and they look forward to the daily calls. They have never missed
a visit and it's really helped put our minds at rest.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to complete this review for us, it is so nice for the team to become part of your parents daily routine and they all enjoy the visits too.


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Review from Michael B (Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the many pressures care providers are under, and have been under for some time, Prestige has coped very well in providing us with a high standard of care. The carers are friendly and helpful and the backup staff are also friendly and efficient, swiftly solving problems when they inevitably occur.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to complete this review and for your kind comments - we are incredibly proud of our team and the fantastic work they do.


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Review from P C (Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my experience with the Home Care Provider is very good. To work well, both sides need to be a bit flexible, as staff procurement has become more difficult during and since the COVID pandemic. But I am pleased to say the Provider listens to my requests, and does their best to fulfil them.
I am over 80, q.e.d. vulnerable, and prefer to keep with as few members of staff as possible visiting/working in my house, and the agency make provision for this. I am happy with the work done by the helpers from the Agency, they are unfailingly cheerful and obliging. The only caveat I have is with the accounts department: e.g. recently they sent me two bills for the same work period, which is expensive on the postage/mailing side!

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to complete a response and for the feedback provided to us - this helps us reflect and improve our services where needed. We are incredibly proud of our staff and the fantastic work they do.


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Review from C C (Father of Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care provides a nurse/carer for our 14 month old daughter, twice a week for four hours. We have an extra pair of hands to help look after our little one. The nurse/carer loves to look after her, playing games, and songs and being a part of the family. Thank you at Prestige Care for such a super
job.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to provide a review for us, we are incredibly proud of our staff and the excellent service they provide to our wonderful clients.


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Review from Deborah F (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced MND. Prestige provided an amazing night-time carer. She was so warm and friendly and caring. It really helped to have her support in my mum's final weeks. She was immobile and unable to communicate, but the carer still found a way of engaging with her which we really appreciate.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to provide a review of our services - it was a pleasure being able to support your Mum in her final weeks.


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Review from Teresa A (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige carers are very professional and caring people. They are excellent at timekeeping and always arrive when they should. During the last few months, they have coped very well with Mum’s changing needs. There have been some challenging situations they have had to cope with recently, which they
have done very well to adapt to.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to write a review about our services. I am extremely proud of the carers that we have, they are an amazing team who all work incredibly hard with such care and dedication, they really are a special team for sure.


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Review from Marion W (Wife of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided by Prestige Nursing & Care was not only very professional but extremely caring. Nothing was too much trouble, and she was very sensitive to my husband's needs. Would certainly use this company again.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so much for taking the time to write a review about the care that we provided to your husband, we hope that he is continuing to improve.


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Review from Noel (Son of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige genuinely work hard to provide care when we need it. Without exception, their individual Carers have been diligent, capable, experienced and always friendly and kind. They have bailed me out when I've really needed help to care for my elderly Dad on numerous occasions.

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Review from C M (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ii am 96 and I live alone, I have one married daughter who with her husband lives in Portugal and four grandchildren. She is London and one in Manchester with their partners.


I have Prestige carers looking after me, collecting my food from the shops every Friday and the other days keep my house

clean and tidy. Iron my laundry, collect my monthly supply of panadol which I need for my acne and post letters for me. With them helping, I am able to live comfortably and according to my wishes. I am eternally grateful.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you ever so much for taking the time to complete the review for us.
Kindest regards,
Prestige Nursing and Care


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Review from Susan N (Daughter of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over this difficult time, Prestige have continued to provide a high standard of support and care, taking on extra duties due to other supporting friends having to self isolate. The carers are always professional and work well to time. They have allowed my father to live at home more comfortably than
we had hoped. There is a good level of communication between Prestige, myself and my father. He is very happy with the service as are we.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to write this lovely review about our services, it is a pleasure to be able to support so many people within their own homes.
Kindest
Julie


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Review from Vicky P (Mother of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office manager and staff are all very professional and always aim to provide a great service.
The support team that my daughter has are all friendly, professional and are well trained. We feel very comfortable to leave our daughter in their care and know she will get the best care possible. The
team are also very thoughtful in trying to give our daughter social experiences, which she enjoys.
The nurse who trains our daughter's care staff is always professional and has a friendly manner, and she has a good range of knowledge for complex care clients and treats us as a family with respect when in our home.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you so very much for taking the time to complete this review for us and for using our services.
We thoroughly enjoy all that we do and meeting so many people along the way, we are pleased to be of help to you and so many others.
Kindest
Prestige


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Review from Tina L (Mother of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a few hiccups to start with but now it's all sorted. I want to thank all of you for working so hard especially with the current situation. My daughter is happy and if she is happy then I am - thank you.

Reply from Julie Hoare, Manager at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to provide a review about our services. We are incredibly proud of the team that we have in the office, our Branch Nurse and our amazing care staff.
Kindest
Prestige Nursing


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Review from H K (Wife of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband gets care 3 times a week. All the ladies that come are very nice and caring. I would recommend Prestige to all my family and friends if they needed care.

Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to complete the review about our services and your kind comments.


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Review from J H (Daughter of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A personal carer was used to help my 93-year-old mother be as independent and fully involved in a wedding celebration.
The carer met her beforehand, was with her for 8 hours over the event, attended to her personal hygiene and was kind, professional and courteous during the whole time.
She accompanied
her back to the care home and assisted in helping her to bed. I would highly recommend Prestige for this type of assistance.

Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you so very much for your kind words and we are so pleased that Mum was able to attend and enjoy a wedding.


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Review from Rhiannon H S (Daughter of Client) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Prestige Tetbury highly enough. My mother-in-law recently tried, on a number of occasions, to return home with the support of Prestige carers. Every carer I saw and talked to were fantastic- supportive, caring, efficient, kind, friendly and very professional. Living at home did not work
out for mum but the service that was provided by Prestige from the office to the carers was first-rate. Thank you.

Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you so very much for taking the time to complete the review and for your kind words.
Really hope that all is working well now.


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Review from Hayley D (Mother of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this agency amazing. Every carer I've had for my son has been brilliant.

Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to complete our review card, your comments are very much appreciated.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Prestige Nursing & Care (Gloucester)

What Type of Services does Prestige Nursing & Care (Gloucester) offer?

Prestige Nursing & Care (Gloucester) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Gloucester) employ?

Prestige Nursing & Care (Gloucester) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Gloucester) to verify any information. View our terms and conditions. Prestige Nursing & Care (Gloucester) has a Platinum Service – more info.