Prestige Nursing & Care (Derby)

1st Floor, Suite 5, Chatsworth House, Prime Business Centre, Derby DE21 7SR
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8.0 5 Reviews
  • Prestige Nursing & Care (Derby), Derby
Prestige Nursing & Care in Derby aims to provide high quality and cost-effective care to individuals in the comfort of their own homes. Skilled professionals aim to give the necessary care to enhance lives, promote independence and possibly avoid hospital admissions.

The Derby branch's experienced team aims to provide high quality and cost effective care to individuals in the comfort of their own home, giving them the necessary support to enhance their lives, promote independence and avoid hospital admissions. Service range from one hour visits to 24 hour care.

The branch also offers a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams. Call them to find out more.

Care Provided by Prestige Nursing & Care (Derby)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Paediatric Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Will Starmer (Manager)

Funding & Fees Guide for Prestige Nursing & Care (Derby)

  • Prices
  • Please contract the branch directly for information relating to fees for your individual package of care.


Prestige Nursing & Care (Derby) Reviews (5)

8.0

Prestige Nursing & Care (Derby) has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Prestige Nursing & Care (Derby) has 5 reviews.

Overall Experience

  • 2
  • 3
  • 0
  • 0
  • 0

Date Published

5
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2
2
3
Overall Experience  Overall Experience 4.0 out of 5

My daughter is non-verbal and has very complex needs and occasional but regular challenging behaviours. The care she receives is generally excellent but can vary according to who is on shift. The support from the office is generally excellent, but sometimes information flow could be better. We have
some issues with night staff meeting their domestic obligations in a competent manner, it is important they are given the chance to shadow experienced staff. Overall the agency and the carers are excellent and committed.

Reply from Beth Stansfield-West, Marketing Manager at Prestige Nursing & Care (Derby)

Thank you for your review and for sharing your valuable insights. We are delighted to hear that you find the overall care and commitment of our team to be excellent. Your feedback is essential for us to improve our services. We will address the consistency in care and information flow and ensure our night staff receive adequate training and opportunities to shadow experienced carers. Your daughter's well-being is our top priority, and we appreciate your trust in us.


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Management

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Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The service I received is always excellent, from the nurses, carers and office staff.

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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all aspects of the care which I receive. I always know in advance the details of my care for the following week and any proposed changes which have to be made (due to unforeseen circumstances) are notified promptly and any implications are discussed with me. All the carers
(except one) have been kind and considerate and have arrived promptly. They follow company policy with regards to the wearing of the uniform and the way they work reflects some good training.


I am particularly pleased and impressed with one particular carer who gives outstanding care. She has a wonderful way with her and shows great empathy as well as a sense of humour. She is efficient with her time, proactive in realising what needs doing, yet she is sensitive to my needs and treats me with respect. Because of her skills and personality. I consider that she would make an excellent manager or trainer although I would be reluctant to lose her as a carer. She is excellent!


Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Derby)

Thank you so much for this lovely review. I'm so happy to see how pleased you are with your care.


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Overall Experience  Overall Experience 4.0 out of 5

We are sent a list of carers every week and notified of any changes as soon as they happen where possible. All carters are very trustworthy and punctual unless held up in traffic. Carers have been well trained and willing to help in any way. All but one carers (as she soon left) have been very pleasant
and have done all they can to help willingly.

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Overall Experience  Overall Experience 4.0 out of 5

Mum is generally very happy with the care provided. Main concern would be that mum prefers an early morning call e.g 7:30 but sometimes is not on the rota until 8:30 or later which she finds difficult as she cannot shower until someone arrives. Preference for an early call is a really important factor
to mum.

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Prestige Nursing & Care (Derby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Prestige Nursing & Care (Derby) is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Derby) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

William

William Starmer

Job Title: Branch Manager

Joined: 2019

I have worked in care since 2009 where I worked with adults with learning disabilities in a Care Home. I then moved into working in Supported Living settings with a wide variety of vulnerable adults, including PMLD, people with mental health diagnoses, and addictions. I have also done Care Planning, managing Supported Living Packages and Branch Management.


In my spare time, I love playing and watching sports, especially football, relaxing, having a laugh with friends and family, and trying to not take things too seriously if not needed.


Katie

Katie Lee

Job Title: Registered Care & Compliance Manager

Joined: 2012

I have over 20 years of experience in health and social care including hospitals, domiciliary care, coordinating, recruiting and as a Field Care Manager. I have worked for Prestige for 9 years starting as a Care Worker and then working my way up to Registered Care and Compliance Manager since mid-2020. I have experience working with complex care, dementia, children, and learning disabilities, and am always eager to learn more and meet new people.


Outside of work, I enjoy spending time with my children, partner, and our dog, Rolley. I also enjoy making miniature houses, furniture, and landscapes and, because of Covid, at the moment I spend most of my spare time at the moment cleaning and organising my home!


Lauren

Lauren Jennison

Job Title: Care Planner

Joined: 2020

I have over 10 years of experience in health and social care including home care, healthcare, hospitals, and coordinating.


I began my career in 2009 with Prestige but left in 2014. After some time in the hospital working with a number of specialities, and gaining more knowledge, I started a coordinating role as a Care Planner back at Prestige in 2020.


I enjoy spending time with friends and family. I love socialising and like to eat out. I like cleaning and enjoy spa days and pampering. I also love going to horse races and going for a cheeky cocktail.


Shannon

Shannon Lowe

Job Title: Field Care Supervisor

Joined: 2017

I have worked at Prestige since 2017 where I started as a member with no experience and am now a Field Care Supervisor. I have an 8-year-old son who takes up most of my time when I am not working, along with our 2 dogs. In my spare time, I enjoy seeing my family and friends, watching films and am a sucker for a good murder documentary. I also enjoy walks and am keen on spending unnecessary money in B&M!


Gemma

Gemma Potter

Job Title: Field Care Supervisor

Joined: 2019

I joined Prestige Nursing & Care as a Professional Carer in 2019. I have a background in Social Care and Compliance & have recently taken the role of Field Care Supervisor. I am passionate about care and thoroughly enjoy working in the Care Sector, I especially enjoy meeting the wide variety of people and personalities that the role allows.


I spend the majority of my spare time with my 2 children aged 6 and 3, my family and friends. I love a good Netflix binge with my partner and I also enjoy creating embroidery art.


Natalie

Natalie Kent

Job Title: Regional Paediatric Nurse

Joined: 2020

I have been a paediatric nurse for over 16 years, initially working within a children’s teaching hospital rotating within the areas of burns and plastic surgery, orthopaedics and general medical/ neurology, nursing children from infancy up to 17 years old.


In 2005 I joined a team on a Lead Level 3 Neonatal Intensive Care Unit. Over the next 14 years, I worked as part of a specialist team of health professionals, caring for premature infants from 23 weeks gestation and sick infants requiring many forms of intensive care and specialist treatments, surgical intervention or palliative care. I assisted with clinical research programmes, supported and delivered teaching to parents/guardians to provide complex care for their child such as tracheostomy care, enteral feeding, oxygen therapy and suction training in preparation for their discharge home. I became a student nurse mentor supervising, teaching and assessing clinical skills and competencies at the end of the training programme.


I joined Prestige in March 2020 as a Regional Nurse in the East Region leading complex care packages for children working in partnership with multi-disciplinary teams to meet the needs and expectations of children and their families, all whilst maintaining the high standard of care required and ensuring best practice.


Angie

Angie Page

Job Title: Regional Nurse

I have been a registered nurse for over 30 years. For nearly half of that time, I worked at a Hospice caring for people with a variety of life-limiting conditions. Since then, I have had 10 years of experience teaching nurses and care workers in the Homecare and Nursing Home sectors.


Prior to and in conjunction with my teaching, I worked Ad-Hoc through Hospital Nurse Bank and Prestige in a wide variety of settings, including both General and Community Hospitals, Nursing Homes, Prison, Community Nursing, and clinics. Through Prestige, I have been able to work with Whizz Kids, a charitable organisation providing support for children and young adults, who are wheelchair users.


I was given the opportunity to take up my current post in 2018. I love my role as it not only enables me to ensure a high standard of care for our clients but also to nurture our Professional Carers providing Learning and Development opportunities for them.


In my spare time, the most important thing to me is spending time with my family. I am also a member of Rock Choir, and really love performing as part of a team. I am a volunteer with the Peter Le Marchant Trust, which provide holidays, days out and tailor-made trips on their Wheelchair-Accessible canal boats. I also enjoy walking, reading, music, theatre, and having adventures and new experiences.


Frequently Asked Questions about Prestige Nursing & Care (Derby)

What Type of Services does Prestige Nursing & Care (Derby) offer?

Prestige Nursing & Care (Derby) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Derby) employ?

Prestige Nursing & Care (Derby) employs 100 carers.