Prestige Nursing & Care (Leicestershire)

Ashby House, Suite 6, 17 Bath Street, Ashby-de-la-Zouch LE65 2FH
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9.5 16 Reviews
  • Prestige Nursing & Care (Leicestershire), Ashby-de-la-Zouch
Home care provider Prestige Nursing & Care, the Leicestershire branch, carries out its expert services in Ashby-de-la-Zouch, Charnwood and North West Leicestershire. Home care and post-hospital services are available to both private and publicly funded clients, including 24-hour provision, palliative and continuing care.

The homecare packages are tailored to each individual's specific needs and personal goals to ensure the services provided are exactly what you need.

A skilled team take pride in high quality, consistent care with a professional but friendly approach that supports dignity and independence. All solutions are tailored with the aim of enhancing quality of life.

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Care Provided by Prestige Nursing & Care (Leicestershire)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Will Starmer (Branch Manager)

Funding & Fees Guide for Prestige Nursing & Care (Leicestershire)

  • Prices

  • Fees are based on initial assessment depending on the level of need of the person to receive care

Prestige Nursing & Care (Leicestershire) Reviews (16)

9.5

Prestige Nursing & Care (Leicestershire) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Prestige Nursing & Care (Leicestershire) has 16 reviews.

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Date Published

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Review from M H (Wife of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Ashby office professional and helpful, staff are very friendly. Our personal carer is very good and deals with my husband in an excellent manner.

Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you so much for the lovely feedback, it is a pleasure to provide care for your husband.


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Review from Lisa M (Mother of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team- 2 to 1- for my son with complex care needs and learning difficulties. He has the best quality of life that we, together with his care team can give him, not just meeting his care needs etc. but enabling him to get out and experience lots of adventures, therefore promoting his independence.
Thank you Prestige Nursing & Care (Leicestershire)!

Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)

Looking after your son is a privilege to all of our team that visit him. Thank you so much for this amazing feedback. I'm so happy that we make such a difference in his life!


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Review from Lorraine H (Mother of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to review one occasion when every occasion is outstanding!
The service provided by this company is exceptional! Whilst the carer is absolutely fabulous at providing the care my son needs, those behind the scenes (in the office etc) are amazing. We, as a whole family, have never felt so supported.
Because of this company, our lives have seen great improvement. Thank you.

Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you so much for the kind words, it has been an amazing opportunity for me to get to meet you and your son - I'm so happy you are happy with the care our team provides.


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Review from Benjamin H (Husband of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved to the area from Yorkshire, I had no idea of what care was available in Ashby-de-la-Zouch until I came across Prestige. I asked them to come and they did an assessment of our needs and to quote a well-known phrase - it started the ball rolling. In all my dealings over the months with Prestige,
I have found them to be very professional and efficient to cater for my needs relating to my wife. All in all, would I use them again? Yes.

Reply from William Starmer, Branch Manager at Prestige Nursing & Care (Leicestershire)

Hi Ben, thank you so much for the lovely words. I'm so happy you found your time with Prestige to be so positive. I hope all is well with your wife and wish you nothing but the best for the future.


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Review from Marlene J (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care was providing too much for me and my health was suffering so I decided I needed help with managing his routine. Carers now come 5 times a week to get him up, wash him and give him breakfast etc. They then clean the bedroom and the bathroom and put clean linen on the bed. If they have
time they will help and tidy the kitchen. Your staff always show compassion, treat him with kindness and keep safe his dignity.

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Review from J L (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige cared for my mum for 2 years. They supported her to live independently in her own home. The morning visits they would go for a walk with her and made sure she was set up for the day ahead, making her bed and a sandwich for her lunch. The evening visit, they helped her shower safely and made
sure her home was secure for the night. Prestige also organised for a carer to take her to doctors and hospital appointments, sometimes at short notice. Mum, who was a retired nurse, appreciated their care very much. The carers were lovely and treated Mum with dignity and respect. I am a nurse myself and live some distance away from Mum felt confident in their care, I cannot fault their service and highly recommend them. A big thank you to all.

Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you for taking the time to share your experience of Prestige Nursing & Care, Leicestershire.


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Review from Jane C (Partner of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most satisfied with Prestige Nursing & Nursing.
We have been using them since March 2020.
Management check in with us every couple of months to review the caring team
We are happy to comply with this - it is welcome.
Carers are always on time and very willing.

Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you for reviewing Prestige Nursing & Care Jane.


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Review from Jayne S (Friend of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Nursing & Care (Leicestershire)have been going to my elderly friend for about six years. She is 92 now and her needs have significantly changed in the last year. We had a sudden and dramatic change last week in the care that she requires. The prestige office and caregivers going out to her
last week was incredible the support and assistance were amazing. Getting in touch with outside agencies ie occupational therapists and community therapists to get the equipment that we need to care for her. So this has enabled her to still live and be cared for in her home. Once again you have all gone above and beyond to help myself and her. Would definitely recommend prestige to care for my loved one.

Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you for the review Jayne, it is our pleasure to work with you and warming to know we can support to enable your friend to stay at home for as long as possible and as safely as possible.


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Review from Trish P (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I have been with Prestige Nursing for a number of years and I have found them very caring, kind, and thoughtful. In fact, I think they are excellent. They are always punctual and look after me well.

Reply from Katie Hunt, Branch Manager at Prestige Nursing & Care (Leicestershire)

Thank you for the kind words Trish, it is a pleasure to have cared for you and to continue to do so.


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Review from Fiona F (Daughter-in-law of Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live a considerable distance from my mother-in-law. It was therefore a worry when she sustained an injury and mobility issues, so we arranged additional support via Prestige. My mother-in-law became unwell due to entirely unrelated conditions and the team from Prestige looked after her needs, alerted
us to the changes in her condition and assisted in arranging medical help. The team have responded quickly to requests for additional support and have eased our worries.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Leicestershire)

Thank you for taking the time to share your experience of Prestige Nursing & Care, Leicestershire.


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Review from Denis N (Husband of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife died last Saturday from Motor Neurone Disease. The professionalism from Prestige Nursing & Care (Leicestershire) looking after her has been outstanding, The admin team have both been amazing and tried to make her life more pleasant with continuous care. The carers have been absolutely brilliant.
So kind and dedicated to her. It's been first class. Thank you. I cannot thank you enough for your help during this awful time for my wife of 60 years.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Leicestershire)

Thank you for taking the time to write such kind words at such a sad time.


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Review from Laurence H (Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Prestige Nursing & Care for three years the carers are very qualified and are good at their job but communication with the office could be better. Overall, I am very happy with the care that I receive.

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Review from Edna W (Client) assisted by family/friend published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and they look after me well. Some go above and beyond, the others do as they should.

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Review from Nicola L (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always been more than happy with the care provided for my 19 year old son, a great team of carers who always make sure every aspect of my son's needs is catered for. Would highly recommend Prestige Nursing.

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Review from Sandra B (Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of spells in hospital and on release, needing some care help, someone kindly put me in touch with Prestige Nursing + Care, it was the best decision I ever made. The care that I get is second to none, I am always treated with the utmost respect and care and nothing is too much trouble.
The carers have always gone the extra mile to make sure I am happy with what they do. I have been looked after by other care companies and did not get the standard of care that I get with Prestige Nursing + Care. I could and always do recommend them to others.

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Review from Michael B (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't know how we would have managed without the lovely and very caring team at Prestige. The hour-long sessions mean that mum is never rushed. She has been totally bedbound for almost 2 years now and she has never had a single bedsore thanks to the skilful care and vigilance of the wonderful ladies
who look after her so well. Thank you Prestige!

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Prestige Nursing & Care (Leicestershire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Prestige Nursing & Care (Leicestershire) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Leicestershire) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Andrea

Andrea Carvajal

Job Title: Registered Manager

Joined: 2017

I have worked in healthcare for the past 25 years, starting as a coordinator for a social care provider.


My first role for Prestige Nursing was as a manager in 2004 and there I learnt so much and started my journey into working specifically within the complex care sector. I worked for many years ensuring individuals with very complex needs were able to live at home with the very best care, not only to support their clinical needs but to achieve outcomes they wanted and needed.


I lived in South America for a couple of years and re-joined Prestige Nursing & Care in 2017. I love the passion within Prestige Nursing & Care and that everyone is quality-focused and determined to provide the highest possible standard of care to our clients.


Frequently Asked Questions about Prestige Nursing & Care (Leicestershire)

What Type of Services does Prestige Nursing & Care (Leicestershire) offer?

Prestige Nursing & Care (Leicestershire) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Leicestershire) employ?

Prestige Nursing & Care (Leicestershire) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Leicestershire) to verify any information. View our terms and conditions. Prestige Nursing & Care (Leicestershire) has a Platinum Service – more info.