Prestige Nursing & Care (Sleaford)

The Old Natwest Bank, 4 Northgate, Sleaford NG34 7BJ
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9.8 38 Reviews
  • Prestige Nursing & Care (Sleaford), Sleaford
Prestige Nursing & Care, in Sleaford, is highly-regarded in the local community for quality home care services. The aim is to see all clients feel comfortable and secure in the comfort and privacy of their own homes, while receiving the skilled and personalised care they deserve.

All services are tailored to the needs of older people, infirm or disabled; offering solutions to light and more complex needs, including dementia and palliative care. Services range from one hour visits to 24-hour care depending on each client's personal needs and preferences.

The branch also has a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams.

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Care Provided by Prestige Nursing & Care (Sleaford)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Walton-Gollop (Branch Manager)

Funding & Fees Guide for Prestige Nursing & Care (Sleaford)

  • Prices

  • Private home care charge rates start at £32.73 per hour Monday to Friday, Weekends are £35.34 per hour and Bank Holidays are £49.09 per hour.

Prestige Nursing & Care (Sleaford) Reviews (38)

Total of 38, showing 1-20
9.8

Prestige Nursing & Care (Sleaford) has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years. Over all time Prestige Nursing & Care (Sleaford) has 38 reviews.

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Review from J M (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got in touch with Prestige in August 2024 after my mum had a fall and broke her ribs. I engaged them to look after my mum once a day over the lunchtime period to make sure she had a cooked meal and any other additional requirements my mum might have. All the carers have been fantastic and have looked
after my mum in a kind. considerate and professional manner. I would have no hesitation in recommending the services of Prestige to others.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, it has been a pleasure to help Mum get back to good health. You know where we are if you need us again in the future. Take care and thank you again for taking the time to write a lovely review.


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Review from M R (Son of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Prestige to look after Dad in August 2021, initially twice weekly and he soon established an excellent relationship with his assigned carer, who did all manner of additional things to make his life easier and chatted with him on visits, as well as being totally professional at all times.
Dad's
health declined dramatically in May this year, which resulted in me needing additional support for him on a daily basis. Prestige was able to meet these demands at short notice, often with different carers but all of whom were kind, considerate and very professional.
I would have no hesitation in recommending the services of Prestige for all caring needs of loved ones.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you for your lovely feedback, it was an absolute privilege to care for Dad and support you to keep him at home safely for as long as you could.


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Review from Craig G (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige came in daily primarily to make Dad a hot meal and provide company and any other service needed. They also escorted him to doctor and dental appointments and always took him for a coffee while they were out which he loved. Their service was first-rate throughout, and all the staff who worked
with Dad were polite, understanding and respectful. They were the reason that he was able to stay at home as long as he did, and kept him healthy as his dementia began to slowly take a greater influence. He looked forward to their visits and watching a quiz show on the TV with a brew and trying to guess the answers! I wouldn't hesitate to recommend the company if you are looking for some help with a relative or loved one, and all our dealings with them were polite, efficient and productive. We always felt comfortable that the staff were attentive and knowledgeable, and always looking out for Dad's best interests and communicating well with us. Thanks to all of the staff, you were great!

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

I can't thank you enough for taking the time to write such a beautiful review, it was an absolute honour caring for Dad, the carers loved his company as much as he did theirs, he enjoyed them getting the answers wrong on the quiz show, especially if he got it right. Reviews like this help others looking for care find the right care provider to suit their needs, so glad we were your choice for Dad.


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Review from Rachael C (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider, the care staff are all friendly, caring and professional, and they go the extra mile. They also support me in my role as main carer for Dad. The staff in the office are all caring and very approachable, and are easily contacted by telephone or email, and respond promptly to
any requests or changes required. A weekly rota is provided, so you can see who is coming at each visit, and at what time.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you for your wonderful feedback, we pride ourselves on the quality of care we provide, so it is lovely to receive reviews like this.


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Review from K M (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige have been coming in daily to Mum for about six months. The small consistent team of reliable carers have been great! Kind, caring, on time and efficient. We have also had good communication with the management, who seem well organised. It's working well for us as a family and we are grateful
to have found your company. Thanks to you all.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for the lovely feedback, we are delighted that you are so happy with our service. Online reviews help other people decide which care providers to approach.


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Review from N Q (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the standard of care provided. My mum’s needs were thoroughly assessed and have been more than satisfactorily met. The carers have been considerate and kind, the administration has been very efficient and it is reassuring to know that my mum is in good hands.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service. To help other people decide which care providers that they select to approach, online reviews are increasingly helpful.


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Review from L G (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old Mum has a carer twice a week to help with some aspects of showering as I live a two-hour drive away. Mum is really happy with the carers, who are always friendly and professional. The initial assessment by Prestige was thorough and detailed, and it's reassuring that Prestige took the
time to talk to my Mum about her interests and got to know more about her before matching her up with her lovely carers. Prestige maintains good ongoing communication, sending weekly emails to me (with the following week's rota), which is really helpful. I would not hesitate to recommend Prestige - I was impressed by their professional and caring attitude from the very first contact and Mum is happy too.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service. To help other people decide which care providers they select to approach, online reviews are increasingly helpful.


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Review from Mick O (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by Prestige.
All the ladies that visit my mum are all very nice (according to mum) so no complaints at all.
They are always punctual and are good company for my mum.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service. To help other people decide which care providers that they select to approach, online reviews are increasingly helpful, we really appreciate you taking the time to complete this review.


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Review from J W (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite happy with the service provided.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your feedback, we are delighted that you are so happy with our service. To help other people decide which care providers they select to approach, online reviews are increasingly helpful.


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Review from D A (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my care (help with bath).

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service. To help other people decide which care providers they select to approach, online reviews are increasingly helpful.


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Review from R K (Son of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year my mum needed care three times a week. The care package was excellent and appropriate to my mum's needs. I was impressed by the professionalism, continuity, empathy and reliability of the care staff.
I should add that I was also impressed by the professionalism of how the package
was set up. My mum's needs were thoroughly assessed by very understanding staff and all questions were fully dealt with and all issues explained.
Since April, my mum's care needs have increased and she needs help three times daily. Prestige were able to adjust my mum's care package to meet her new requirements. Not only is this re-assuring for my mum but for the family too.
It is very easy to contact and communicate with Prestige staff and they are very approachable and try to go the extra distance to ensure that my mum's needs are appropriately and safely met. The record-keeping and other administrative support, such as the publication of rosters and invoices, is also excellent.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service.
To help other people decide which care providers that they select to approach, online reviews are increasingly helpful, so thank you for taking the time to complete a review.


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Review from Stuart B (Son of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far excellent service from the very start.
Totally satisfied and it's reassuring to know my dad is in great hands.
Definitely the best in the area.
Professional and exceptional. They cater for our needs perfectly.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service.
To help other people decide which care providers that they select to approach, online reviews are increasingly helpful.
Thank you again for taking the time to review our service, we pride ourselves on the quality care we provide.


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Review from Eric C (Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Prestige for over a year now and I am very pleased with the carers that attend to me. I know from a rota each week who and at what time the carer will arrive. All the carers are really nice people and professional in what they do. It's a good start to the day for me.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for your kind feedback, we are delighted that you are so happy with our service.
To help other people decide which care providers that they select to approach, online reviews are increasingly helpful.
Thank you again for taking the time to review our service.


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Review from K S (Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Prestige for may years and I have not had any trials or tribulations. Every one who comes to me I find polite, kind and doing a good job.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you for your wonderful feedback, we pride ourselves on the quality of care we provide, so it is lovely to receive reviews like this.


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Review from T E (Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the caring service I receive.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Sleaford)

Thank you for taking the time to leave us a review.


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Review from M V (Wife of Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has had two carers to care for him daily - for 1/2 an hour each day. Mainly, as recently, to bed bath him. We both have so far agreed that all concerned have done their 'job' very well. One carer in particular is extremely thorough and is a credit to the company. They are very helpful and
have never declined any offers of help. My husband cannot write due to very poor eyesight but has given me full support for this review, and we cannot say enough about Prestige Nursing & Care.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Sleaford)

Thnak you for taking the time to leave such a lovely and positive review about our branch. We really appreciate it.


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Review from Trudie A (Daughter of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially reluctant to have any care but the professionalism and kindness of Prestige carers has won her over. She looks forward to their visits and appreciates all that they do for her.
My brothers and I are very pleased with their care and concern for our mother.

Reply from Charlotte Walton-Gollop, Branch Manager at Prestige Nursing & Care (Sleaford)

Thank you so much for this lovely review, we strive to give our clients the best of the best at all times, feedback like this is always so nice to receive and we are pleased you are all happy with the care provided.


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Review from S S (Daughter of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Prestige (Sleaford). My mum loves the girls going in, especially giving her time for a chat. It also put my mind at ease knowing someone was visiting her four times a day. Thank you.

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Review from Sadie T (Granddaughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how grateful our family is to the carers who took such good care of my Grandfather in his last few weeks. They are true assets to the company! Professional, caring, tender, they treated my Grandfather as if he was one of their own, treating him with dignity and respect but helping
him keep his sense of humour intact. They will never know the true extent of our gratitude. I’d also like to say a special thank you to the Sleaford team who moved mountains to get my Grandfather the care he needed, at such short notice! We are so grateful! We were provided with the same four carers every day so that we had consistency and they truly are incredible women! I wouldn’t have wanted any other company taking care of our family! We feel like they became a part of the family and that is priceless! Thank you!

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Review from S B (Daughter of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Polite and very helpful. Mum very happy.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Prestige Nursing & Care (Sleaford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Prestige Nursing & Care (Sleaford) is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 77 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Sleaford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Charlotte

Charlotte Walton-Gollop

Job Title: Registered Branch Manager

Joined: 2007

My name is Charlotte and I’ve worked for Prestige Nursing & Care for over 14 years starting as a care assistant and now the proud manager of the Sleaford and Peterborough branches.
I have experience in childcare and education and was previously a teaching assistant and Special needs 1:1 with Autism and learning disabilities.
My knowledge in care is through home care services, learning disabilities/challenging behaviour, end of life care, case management, Dementia and complex care.
I have NVQ's in Health & Social from Level 2, 3 and Level 5 in Leadership and Management in Health & Social Care.


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Lisette Mills

Job Title: Field Care Manager

Joined: 2019

Lisette joined the Sleaford branch as Field Care Manager in December 2019 after deciding she needed a change from her current role as a carer, Lisette wanted to progress in her career and jumped at the chance to join the team.
Lisette lived in Turkey for a number of years before moving back to the UK to become a carer.
Lisette is enjoying her role and the challenges it gives her.


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Beata Biernacka

Job Title: Care Planner

Joined: 2016

Beata joined the Sleaford Branch as Care Planner in May 2016 after deciding she wanted a career change, Beata worked in childcare settings for many years and before that worked in accounts and just felt the time was right to move onto something new, by chance I spoke to Beata and she was soon in the branch being interviewed for the position she has now been in for over 4 years.
Beata gained her NVQ Level, 3 Team Leader, in Health & Social Care in 2020.
Beata enjoys her role as she is organised, willing to learn and committed to her members and clients.
Beata is an integral part of the branch, she works well on her own and as part of the team.


Frequently Asked Questions about Prestige Nursing & Care (Sleaford)

What Type of Services does Prestige Nursing & Care (Sleaford) offer?

Prestige Nursing & Care (Sleaford) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Sleaford) employ?

Prestige Nursing & Care (Sleaford) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Sleaford) to verify any information. View our terms and conditions. Prestige Nursing & Care (Sleaford) has a Platinum Service – more info.